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4.6
103 Reviews
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Shelly Butler
· April 16, 2018
I just purchased new Kia Soul from Gene Messer Kia, and the sales staff are all wonderful. Especially Eve Garcia! She went above and beyond to accommodate my schedule, all my questions, and most of... all my needs, when purchasing the car. It’s been a wonderful experience, and I plan to recommend Eve personally, to all my friends and co-workers who are wanted to purchase a new car. Once again, thank you so much Eve Garcia, I appreciate you! �� See More
Tracy Moyers Padgett
· February 27, 2018
I called and made an appointment for last Friday to have the oil changed, two recalls done and my car inspected. They were so nice when I got there to drop off my car. Offered me a ride to work and ...said they would come get me when it was ready. Didn’t need them to but it was nice to know they could. The job was taken care of one timely manner and I couldn’t be happier with them. Thanks so much. See More
Brittany Hobbs
· April 21, 2018
Good experience with GMK today.. went in for an oil change. Found out we need some work done on the car and we really don't have the funds right now. The wait took forever but having the wifi and refr...eshments helped alot with the kids during a 2 hour wait. The service manager on duty (didn't catch his name) was wonderful. God bless you sir. Thank you! See More
Esau Arlene Avila
· April 4, 2018
Dee Alonzo, thank you for making our trip to Lubbock so worth it! Our process in purchasing a vehicle was by far the best AND fastest we've ever had, thank you so much for all that you did Dee! We wil...l definitely be going back in the near future to purchase a car for my daughter! See More
Deana Collins
· April 18, 2018
Second purchase form this Dealership. I will recommend this dealership to everyone I can. Dee Alonzo went the extra mile to help me out and Patrick Silvas also provided great service to me with fina...ncing. I appreciate the Great Customer Service they provided me! See More
Jimmy Rangel
· April 21, 2018
I recently took my Kia Optima to get an oil change we’ll come to find out my car had a recall in which by the way they informed me of it and took immediately great concern of the matter the service ma...nager was excellent with all the info he was giving me now this is the first car I’ve ever owned that was a Gene Messer product and they were GREAT. They were awesome friendly courteous and very knowledgeable and took very good care of me and my car so if you need service no matter what year make or model you have go straight to Gene Messer and if own a Kia go and see Jesse at Gene Messer Kia and see for yourself you won’t be disappointed See More
Alyssa Dora Ruiz
· April 22, 2018
Joe was extremely helpful and made my first car buying experience smooth and settling. He was upfront about everything and nothing was hidden. I really appreciate the honesty from him and Kia! I love ...my Kia Soul � See More
Emily Curtis Wade
· January 6, 2018
I highly recommend Gene Messer Kia. My salesman was wonderful. He answered all my questions. I live 2 hours away - came in test drove and started buy process over the phone that afternoon. ...It was delivered to my driveway 2 days later. Easy financing with great rates! Go by and give Gene Messer Kia a try. Thanks Gene Messer Kia!!! ��� See More
Reynalda Lopez-Silvas
· October 8, 2017
By far the BEST car buying experience I've ever had, my husband and i knew exactly what we wanted/needed/& could afford going in and made our expectations clear from the beginning. The staff from the ...salesman Patricio the finance guy Connor and can't forget Steve? I think.. lol they were all very caring and made sure we walked away with a smile on our faces... definitely recommend Gene messer Kia. Patricio is an amazing salesman and very attentive. See More
Wallace White
· December 27, 2017
Skylar and all the others made the impossible, possible. You guys are amazing. Thank you Skylar for taking all that time to get Tiffany and I into a new 2017 Kia Rio. Y'all are awesome.
Peggy McCarty
· October 17, 2017
The service department was wonderful to me today. I scheduled an appointment on line. They had a courtesy car bring me home and pick me up. Coffee and donuts were available. Called me with an estimate... of repairs. Thank you Jesse Paez, Lorenzo Martinez, and Daniel Rubio. I would highly recommend Gene Messer Kia Service Department. See More
Julie Barron
· November 6, 2017
I'm a road warrior and I depend on my car, but I know nothing about cars really. The service team at Kia helped me with affordable and quality work to keep my car rolling! They answer my questions....... even in my "not so accurate" terminology. Thanks! See More
Ken Gage
· October 2, 2017
We traded in a car to buy a used car. It's been a month and they STILL haven't run the paperwork for our old car so now we're on the hook for an additional car payment this month.
We walked in with p...aperwork from USAA for the car we got. We've done this twice before and it took less than an hour both times. Not at Gene Messer Kia... we sat for HOURS (sales tactic).
We told them more than a dozen times "No, we don't want you to run our credit."... seriously more than a dozen times. THEN they gave us both credit applications to fill out claiming it was state law when selling a car.
They didn't have the car gassed our detailed and we let them off the hook for those things... we just wanted to get out of there.
We get the car home and the car wouldn't start in the morning. Got the battery tested and it was dead. All Gene Messer Kia offered was to test it again.
So the tactics used: The Hard Sell on using their credit people, and the waiting game. We were happy with the price they gave us for our car and we're OK with what we paid.

UPDATE: The general manager reached out and I can honestly say that he did everything within his power to "make everything right". I still have reservations about one person there, but we don't have any issue dealing with the rest of Gene Messer Kia
See More
Tiffani MacCloud
· July 21, 2017
I would like to take this opportunity to acknowledge and appreciate..The service me and my son received today...At Gene Messer KIA, the employees was very helpful and very professional..I went there t...oday to get an oil change and a alignment as soon as I walked in the door at Kia I was greeted...I felt right at home they even went out of their way to do extra on my car with no charge... thank you guys for occupying my two-year-old son that's on oxygen....I really appreciate you guys so much...good customer service keep it up See More
Karla Gibson
· October 13, 2017
Patrick Silvas was such a pleasure to work with!! Went in for an oil change on my 2016 Kia Soul Exclaim and drove away in a brand new 2017 Kia Sportage!!! Was definitely not expecting to trade up so s...oon, but soooo happy that I did! ��� Thank you so much, and keep up the great work and customer service!! ����� See More
Jessica Casimira Garzes
· March 22, 2018
Derek Watson help me and he did an amazing job!!! Got me in the car I wanted he was patient with me great salesman!! Thank u Derek
T.j. Rodriguez
· April 24, 2018
Great place to find a vehicle with some of the friendliest sales people
Stephen N Jessica Aguirre
· January 3, 2018
Patrick and Conner were awesome to work with, I will be referring as many customers as I can!! Thank y’all so much for such a great experience
Luke Hertel
· May 20, 2017
Everyone here was super helpful not only did we stay in my budget but also my best experience at a car dealer. Augustine is the best car salesman that i have ever dealt with personally and then the ma...nagers here are great here also. The people here not only want to get you in a newer car but also make sure you're happy while giving you a great deal at the same time. See More
Catolyn Nicole Lunt
· April 12, 2017
We absolutely loved our experience with Gene Messer!! My husband and I fell in love with the Kia Niro on paper and we're planning to purchase one in August. Both of our car batteries died within 2 day...s of each other so we felt we might need to move up our timeline. I went to kia to kill some time and see if they had any Niros to test drive!! I was quickly greeted by Patrick. Patrick asked what I was interested in, what my Target price range was and what they had! He never tried to persuade me to look at other options, when I wanted an estimate of lease/purchase payments he didn't pressure me to run my credit just gave me an estimate based off average income, and he was GREAT with my son!!! I went home and spoke with my husband and that night we were back to make things official!! Our experience was so contradictory to what you expect a car buying experience to be! As for other reviews and not getting the spare key, we were prepared to pay for the spare key and to our surprise they included it!! Over all we are disappointed that the next time we purchase a car we most likely won't be in Texas and won't be able to come back to Gene Messer Kia!!! See More
Tabitha Davidson
· January 3, 2017
Great Salesman. However once they get you to sign papers FORGET about getting any help. Nothing but the run around. And nothing but "sorry about ya" attuide. I should of took my business somewhere els...e. Very disappointing, like I said we liked our salesman. But once "its yours" you get no help and the run around. Didnt tell us about only having 1 key for our keyless entry car untill my husband was siging papers. To us it is a huge issuse. I kept trying to speak with them and got "sorry about ya" attuide. And they "acted" like they were looking for me another key infact they had no intention whatsoever to help me. Actually caught them giving me the run around. Things we got told are different from what they're telling us now. Very frustrating. Be careful. I should of went to scoggin dickey. Kinda makes you feel sick and hard to not have buyers remorse when you feel taken advantage of. ���� See More
Sandra Saenz
· June 22, 2017
I cannot say enough good things about my experience at Kia. Kyle Hind was so great to work with. He made this process seem so smooth and effortless...I can't thank him enough. I also want to thank Rya...n Anderson for being so kind and helpful. I absolutely love my Sportage!!! See More
James Mills
· January 9, 2017
Okay. I have bought many cars over the years and this is BY FAR the best experience I have EVER had. Most times your stuck at the dealership for 4-5 hours and I was in and out in less than two hours! ...Our salesman Reshawn was absolutely awesome and the finance team was great! No haggling, no fuss, just fast and awesome. I do not see going anywhere but Gene Messer from now on. I will recommend to all my friends! See More
Joshua DeShazo
· June 22, 2016
Got my 2015 Kia Optima EX last year with Conner Hill, great salesman! He worked with me for my first ever vehicle purchase and got me with a model I'm very happy with! The technician team always does ...a fantastic job as well. I routinely get my car serviced here and they do top class work with drop off scheduling! They even offer rentals and shuttle rides! Each experience has been a pleasure, they pay attention to the details and are very compassionate. Definitely recommend this dealership! See Conner Hill! See More
Victoria Lopez Yates
· April 28, 2017
We love our new Kia Optima. We shopped several dealerships and Patrick was the best salesman we came across. We had a clear vision of what we wanted in a car, and he accommodated that, even though I k...now we were difficult customers ;) We've had an equally exceptional experience with the service department. So happy we shopped with yall! And thanks for putting up with us Patrick! See More
Rudy Borrego
· June 10, 2016
My family and I are traveling from San Antonio to Denver for a funeral. We stopped into the service department 20 minutes before they closed on Friday night with a couple of tires that started acting ...up on the road. The service guys searched for tires all over town and ended up staying a couple hours late to get us back on the road. Unbelievable service, compassion and commitment. I am forever grateful for their hospitality. Thank you! See More
Sean Kyle
· July 26, 2016
I'm not even sure where to start. Oh wait yes I am, the customer service of this dealership is far above anything I could have ever expected. I hate dealerships, I hate haggling, I hate the car buying... process. NOT ANYMORE. The team at Gene Messer Kia, from my salesman Connor Hill to my finance guy Joe and the drivers of my vehicle delivery have made this process the easiest car buying experience.

The best thing you can do for yourself when you're looking for a car is to call Connor at Gene Messer Kia and let him take care of you. I promise, he won't disappoint.

Thank you Gene Messer Kia, you have a customer for life!
See More
Marcelino Herrera
· September 12, 2017
We went into the store with shaky credit and didnt know if we could get into a car but with the help of everyone in the store especially Dee Alonzo helped Christina Halbedier and myself we were able t...o get into a 2016 Kia Forta we would like to say a BIG THANK YOU to all of ya!!!!! See More
Adam Davidson
· January 4, 2017
Patrick was a fantastic salesman that really came through for us. However service after the sale was horrible. My wife and I purchased our 1st vehicle through Gene Messer after having terrible custome...r service at Pollard (2 blocks from our house), but it seems the customer service at GM is just as bad. Atleast Pollard provided 2 keys to my truck and even had a locksmith come out and cut the key and had it programmed ON THEIR DIME. It cost us nothing and you guys are trying to charge us $350. That's asinine. You would think people who would want to draw new customers would make things right, but apparently that's not your policy. There are hundreds of dealerships in Texas and New Mexico and next time I will have no issue driving to Dallas or somewhere else to purchase a new vehicle. I have spent my last dime at your dealership. You're sales manager (Marcus) isn't very customer friendly either. See More
Donte Lopez
· March 18, 2017
My experience was honestly completely different from what i expected Hector olivas did way more then enough to make us comfortable find out what we wanted took his time to explain everything and give ...some good advice to my daughter as well as do everything he said i had my doubts cause of past buying experiences else where but am very happy with this one and will continue to do business here and recommend Hector to anyone i know is looking to buy a car See More
Latesha Pinkerton
· January 19, 2016
When we pulled up and got out of our vehicle no one try to attack you and pressure you on a deal.. Gave us time to look at all they had to offer .. We had a outstanding salesman Mr. Don Smith was very... polite and knew his stuff .. Then our Finance man Pablo Hernandez explained in full detail on all the perks of buying a KIA .. And if you think you know anything about A product called RESISTALL .. Check again he could sell it to a coffee stain... Thank you gene messer for The Pinkerton's new ride See More
Kasondra Morgan
· June 16, 2016
If there was any way to give a negative on ratings this place deserves it. I walked in young lady at the front desk greeted me great service. But then they had to go look for a Salesman took 5 minutes... no one could find anyone available they were all out back goofing off. Found a vehicle I want. As a Salesman year to get your client's name phone number and build that personal relationship with them this guy does not know my name anything about me was a total a******. And then told me I could take the car for a little bit with the exception of knowing that my payments would not be where I want them. First and foremost mr. Salesman that knows it all I used to sell cars don't play stupid or Hardball with me, and the second thing don't ever underestimate a female because I can guarantee you your old ass maybe selling cars but my paychecks or three times what you make. I am so upset right now with the fact the way the salesman just treated me like men rule the world oh hell to the no I want that car. The beach side of me that you have not seen wants me to go buy it in my price range just to show you you don't run nothing. But I'm not gonna let you get the satisfaction of having my business cuz you all were so rude hateful and disgraceful. See More
Margaret Corwin
· January 21, 2017
We weren't shopping for a new car, but we've had our eye on a Kia Sportage for a few months now....So what do you know we bought one today.... Beautiful one I might say so myself... Hector Olivas did ...an awesome amazing job from the start til it was done. We will be back for the 3rd when it's time to trade again. Thanks again Hector See More
Nita Montgomery-Clary
· December 27, 2015
Wonderful experience. Had a small hiccup when a miscommunication caused my remote start not to be ordered, but they honored their word & got it ordered. Thank you Jeremy, from Gene Messer Toyota, & Ma...rcus, from Kia, for making my experience a positive one! I'll be bringing my family over soon, to shop! See More
Ibis Olivas
· July 18, 2017
My parents bought a used vehicle yesterday and were very happy with the price and the amazing condition of the vehicle.People there were friendly and super helpful.It was awesome they had Spanish spea...king employee Augustine Longoria,he helped my parents through in every possible way. See More
Jacob Thompson
· October 4, 2015
Tanner Gillem was great! I called on him earlier in the week, and he was able to put together some used trucks for us to come look at and try out. No hassle and wasn't bombarded with pressure sales pi...tch. We were happy with the friendly staff and how easy the whole process was. We will be back! See More
Lovella Sullivan
· June 6, 2017
Came out from CA to get my car. Love it! Took care of everything via phone and fed ex. They took good care of my mom in her lease so I bought a car from them!
Katie Huey
· June 9, 2017
Thank you Connor Hill and KIA service center. With service we received a free car at Mighty Wash. The new Mighty Wash opened on the Loop feeder between Quaker and Slide. Greatest wash ever! Traini...ng a new crew! See More
Megan Mason
· May 29, 2017
We love our Optima! Augustine was wonderful, personable, and really helped us find the car we loved. These guys got us the car we wanted within our budget and we couldn't be happier! I was skeptical a...bout Kias, but now I'm in love. If you need a new car, definitely go to Gene Messer! See More
Ashley Brown
· July 22, 2016
Just purchased a Cadillac SRX from Gene Messer and couldn't be happier. The entire car buying experience was great! Skyler Bergman helped me find the perfect car and everyone there was great to work w...ith every step of the way. See More
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Gene Messer Kia would like to thank Lexi for her kind words about our dealership and staff. We look forward to your next visit with us soon! #ThankYou

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