Reviews
4.5
73 Reviews
Tell people what you think
Matthew Nelligan
· November 22, 2017
I stay here often for business and have always found the staff friendly and helpful and the facility in stellar condition. I enjoy the food as well and the comraderie at the bar at night. I also use t...he gym and the pool regularly. This hotel is my home away from home. See More
Heather Finn Jones
· August 29, 2017
Great place to have our quarterly seminars. Anna is fantastic and so professional. They do a great job making everything exactly how we want it. Our clients enjoy the breakfast buffet that they do!!
Rebekah Miller
· August 5, 2017
I used to love this hilton garden inn. The lobby is absolutely beautiful and everyone is very nice. This stay completely changed my mind about them. The beds were ridiculously hard. It could be compa...red to sleeping on plywood. The bed absolutely killed my back. I also woke up numerous times in the middle of the night due to the uncomfortable matress. Also, the Wi-Fi would cut out often and at random times. The coffee maker in the rooms takes FOREVER to brew one small cup of coffee. Lastly, the tv took a good couple minutes to just turn on. Im very dissapointed to say that i probably will never come back here. See More
Dean Amidon
· January 7, 2018
Great place to stay, staff is awesome!! They care about you and your stay!!
Zahid Chowdhry
· September 4, 2017
Good hotel, nice clean room,. Friendly staff. However a bit stingy on the Wifi. They cancelled our WiFi just a few hours before our checkout.
Jan Scott Daly
· April 30, 2017
Enjoyed our stay, extra friendly and helpful staff, spacious clean comfortable rooms, good food both breakfast and dinner. If you need a place to stay in the Pittsford area this is the place to go! ...Thank you to all the staff. See More
Marcelina Lawrence
· March 26, 2017
Everything about this hotel has been awesome! The customer service, the food, and the rooms. The shuttle driver from the airport was the best tour guide. We will be staying here again in August when ...we bring our son back for school. See More
Dawn Robinson-Swain
· December 29, 2016
Very nice stay! Malorie at the front desk was so pleasant and helpful. The room was very spacious and comfortable. There are a lot of hotels in the area but this is the best one by far. I will be ...staying here again next year when I'm back up this way. See More
Joanne Heinsler
· June 5, 2017
I was there for a bridal shower for my cousin. The facilities are nice. Staff were friendly. It went well and I had a great time. I would suggest them for parties, events, business meetings. Food... was tasty. Drinks were good. Seating was comfortable. See More
Shiraz Shaideen
· March 11, 2017
Great customer service , from front desk to restaurant and shuttle staff , I would recommend this to all my friends and family and will always come back to stay at this hotel.
Gene DeMartino
· July 1, 2017
Hilton chain has yet to disappointed me. Hilton Garden Inn-Rochester was no different. Great service and large clean room. Thanks for making our trip enjoyable.
Hilary Rae Barney
· November 20, 2015
Food was excellent. Service was horrible. Took 15 minutes to get a water and at the time we were the only 2 people in the restaurant. Called to complain, left a message with the front desk manager and... was told that the dining manager would call me back. It's been 2 weeks.. If I were to go again and the waitress wasn't there I'm sure it would be more enjoyable. See More
Stephanie Grosick
· December 14, 2016
I travel to Rochester on business frequently and I finally found the hotel I will stay at every time I come back. Staff is very friendly , hotel is very clean. Service is amazing! I highly recommend t...his hotel to anyone traveling to the area. See More
Leticia Ruiz
· November 20, 2016
Staff very friendly from the front desk to maintenance they were very courteous and all times made sure I was enjoying the stay. The rooms very clean, beds and pillows awesome and the amenities in the... room of great quality. See More
Renée Carolan
· March 20, 2016
Thank you to the staff of the Pittsford HGI!! You truly made me feel special for being a Diamond member. My room was beautiful, and all my preferences accounted for, and all with great service. Highl...y recommend! See More
Lisa Smith
· May 25, 2016
The staff at this facility provides an outstanding level of customer service. I travel quite a bit for business and have stayed at much more expensive hotels with not nearly the level of service prov...ided here. Looking forward to my next stay. See More
Susan Vandewinckel
· July 9, 2017
Very nice hotel. Rooms were clean and nicely decorated. Staff was very friendly and accommodating. Would stay there again!
Jimmy Dwaileebe
· March 10, 2017
Always stay here when in Rochester. Love the staff, love the building, love the experience. Highly recommend.
Jessica Mortensen
· February 26, 2017
I love this place the staff is wonderful. The rooms are clean. The pool is the best. And the cook Jessica makes an amazing smokehouse burger.
Janet Campos
· April 16, 2017
The hotel was great I got exactly what I was looking for and more than just that. I can say it was a great place to stay at.
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