Photos
Reviews
4.4
146 Reviews
Tell people what you think
John Stanson
· January 8, 2018
I purchased a used vehicle from Hagerstown Honda and have experienced nothing but problems.

1. The vehicle they sold me is completely rusted and this was not mentioned in the description of the vehi...cle or when I asked if the vehicle had any issues. When I contacted them about this they said "we don't put used vehicles we are going to sell out of state on a lift to check underneath them, we only put vehicles were are selling locally on a lift to check underneath them." Why would you only check vehicles you are selling locally and not vehicles you are selling out of state?

2. They told me that they could title the vehicle for me in the state I life in so I sent them a check for the price of the vehicle plus TT&L. I write them a check, take a picture of the check and mail it to them. They then contact me and inform me I sent it to the wrong address. I inform them I sent it to the address the initial sales person told me and they said "well that's the wrong address" so I have to write and send them another check.

3. After receiving the check for the vehicle plus the TT&L they contacted me and said "we don't title vehicles in other states" and would have to send me a check back.

4. I contacted them 2 weeks after not receiving my refund check from #2 above only to find out they sent it to the wrong address. I give them my address again and they say they will overnight mail me a check.

5. My check goes to the wrong mailbox despite me giving them my address.

6. My last name is spelled wrong on the check.

7. They send the title to my vehicle to the wrong address and they have to go to the DMV to get another title to the vehicle.

How can a professional vehicle dealership make this many mistakes and still remain in business? Maybe I just had 7 bad experiences with this outstanding dealership or maybe they are totally incompetent.
See More
Emily Grimsley
· December 18, 2017
Blake Berens made my first car buying experience wonderful! He asked what my needs were in a car as well as well as what i was comfortable affording. He took the time to explain all the features in my... new 2018 Fit and took the time to explain the car process to me. I was quite nervous, but he calmed my nerves and i walked away with a beautiful new car. The entire staff is very friendly and very accommodating. Now i know why my dad came here to purchase his vehicles. Thanks Hagerstown Honda! See More
Lindsay Alvarez
· December 1, 2017
I couldn't have asked for a better experience with Hagerstown Honda. Sam Salgado was a fantastic sales consultant. He wasn't pushy from the start, and was able to answer any and all questions. The sal...es manager, Brandon Fisher is exceptional at his job and found me the exact color I wanted. Also, Darin with finance wasn't pushy and was super patient answering all my questions. Without them I wouldn't have been able to find the perfect car within my price range. Thank you!!!! :) See More
Cristhian Huamani
· November 21, 2017
My father always told me to never buy from a dealer, he would call them thieves and more ...I refused the idea, I figured buying from a "reputable " dealer, I would be treated fairly. Well I should h...ave listened to father. If you are thinking about buying from Honda dealer in hagerstown Be AWARE!
I bought a Honda Accord 2014 from them in the end of 2016. The battery died November 2017, only 1 year since purchased. The fair thing would be for them to replace it or prorate the cost of the 100 month warranty written in the battery label. They were NOT Fair. I had to pay for a new battery after a year of purchasing the vehicle which is insane! I tried asking them to prorate it , they keep saying that warranty is not transferable because the previous owner bought another battery and that warranty does not transfer. I had a pretty bad experience, I hope it does not happen to anyone. If i knew this , I would have not purchase the vehicle from them.
See More
Meg Steckler
· November 20, 2017
Thank you Angelo and Austin for yet another amazing sales experience today! I love my Civic hatchback. We always recommend Hagerstown Honda to friends. We have a more local Honda dealership, but we al...ways make the drive to Hagerstown since our first excellent sales experience there a few years ago (also with Angelo). ...Top-notch sales and service! :) See More
Autumn Anderson
· December 11, 2017
Very unprofessional; over the phone Hagerstown Honda told me they could help me but when I went to the dealership they had a completely different attitude and tried to get me to pay triple what I shou...ld have! In the parking lot I called Antrim way Honda who helped me immediately. I will never shop at Hagerstown Honda again. See More
Josh Hess
· January 20, 2018
We had a great experience with buying our 2018 CR-V. Blake was our salesman and treated us amazingly. Very professional and answered every question we had. He got us a great price and worked very hard... to find us the color combination we wanted. The dealership was extremely clean and everyone there were beyond helpful. Thanks for a great experience! See More
Lisa Martin
· November 16, 2017
Best car buying experience working with Kyle! He was very patient and extremely helpful to my Mother. She purchased her first new car, ever and Kyle and coworkers made the process easy! Thank you t...o a great staff! See More
John Herb
· October 18, 2017
We picked up our new CRV yesterday and we are delighted. We got a great deal and our sales rep Ciro Schianodicola was a pleasure to work with throughout the process. I will recommend that friends in P...A travel south to Hagerstown. See More
Juanita Mueller
· November 13, 2017
Didn't feel any of that sales person pressure you sometimes get. Rodney Faith made sure we got the car that fit our needs and budget. Everyone was very professional. Will use again.
Videos
2017 Honda CR-V AWD EX-L in Molten Lava Pearl
14
2
2017 Honda Ridgeline Door Unlock Settings
4
2017 Honda Civic Hatch Sport 6-Spped
15
3
Posts

We have plenty of bright deals here at Hagerstown Honda today.

Image may contain: car, outdoor and text

Bill Barnes and Paul Ritchie donate $6,000 dollars to Maryland Theatre

Image may contain: 3 people, people smiling, people standing
Posts