Village filthy restaurant
Sam and Steve
On booking in we were taken to a room N...o 1009. On entering this room, there was a disgusting
I rejected this room immediatel
We proceeded to go for a late night snack at the pool bar where there was 3 bain maries in the open air with food in but no hot water underneath
Several times during this holiday there was no running water in the room but one time the whole complex’s water was off. No one could use the room’s, Restaurant
Also several times in this holiday the electricit
Booking out of the hotel became the biggest farce of all.
I booked and paid for 15 nights at this hotel instead of 14 because our return flight was 10:15pm. So we could keep the room for as long as we wanted on Thursday, and the room was booked until Friday 26th.
In the afternoon we decided to have a short sleep because we would lose a night’s sleep being a 5 hour flight.
This was not to be , The cleaner came knocking about 4:30pm to tell us we have to vacate the room by 6:00pm because someone was due to move in . On this point I argued about it but he was adamant and said he would take it up with his supervisor
On account of this we got ready and vacated the room.
At the reception they were confused by their paperwork and told me I had to stay until Friday.
It then took me ¾ of an hour to explain why I booked the room for an extra day although we were leaving the hotel by about 7:30pm but asking why the cleaner got us to leave earlier than we wanted to .At this moment the ftaff could not answer that . What a farce. I have paid for an extra day for nothing and it was the finishing touches to the worst holiday we have ever had.
This Hotel has major Issues.
The room Brochure tells us there is an Indian restaurant
The main water feature running down about 2/3 of the complex that goes under bridges feeds the flamingo pool then goes on to feed the Bar /
Every day the grounds grass was watered with water that smelt like raw sewage and made us heaving when passing.
The pool bar;- the kitchen was used as a smoking shelter by the staff and one even drank coke out of a bottle that was being served to the public . The cold cabinet with self service cakes by the pool bar was not plugged in and in the open air with lumps of glass broken on the doors. See photo.
The pizzeria had pizzas but not burgers, Spaghetti,
The air con and electric fly killers were not working in the main Restaurant
One of the bottles of drinking water from the hotel when opened smelt awful although it was sealed.
Wi Fi was a joke they wanted £40 if we had it for 2 weeks for what you could only use in the Reception aria and was so slow it was going on time out when I tried to get my bank info. Wi Fi was free in the English bar but you had to buy the drinks there but that didn’t work on the second week.
Lighting on steps had some bulbs not working and not a hand rail on any of the steps of the walkways.
It took us 5 days for them to get the room safe working then we had to move room the safe in there you could pick it up and walk away with it .
This hotel complex has the basis to be really nice with some unique features but all this was ruined by letting it be run down and shut down in some cases.
This is our 5th visit to Egypt and it was our favourite holiday place but this hotel has put us off Egypt for good.
We hope everyone's well.
We would like to inform everyone that the hotel is closed for the time being, however we are using this as an opportunity to improve our hotel. All suggestion are welcome in the comments or inbox us. We hope to see all of our repeaters and new guest when we open soon.
Thank you Sam & Steve