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4.7
95 Reviews
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Erin Phelps
· February 17, 2018
The service team at Herb Gordon Subaru has always taken great care of my 2010 Outback, but recently went above and beyond. I had a repeat problem late in 2017 and the part and service was slightly ou...tside of the 1-year warranty. Bob Thompson was assigned my "case," asked me to bring it in for evaluation, set me up with a loaner, and kept me informed of the situation during the whole process.

When it was determined that the previous repair had failed (these things sometimes happen), Bob worked with Subaru and was able to get the part replaced at no charge. The labor and loaner were at no cost to me, either, and another associated part was replaced, also at no cost to me. While I can't say that this would be the outcome in every circumstance, Bob and the service department worked hard to make things right, take great pride in their jobs and their product, and made my decision of whether or not to be a repeat Subaru owner when the time comes for a replacement a whole lot easier.

Thank you Bob, Herb Gordon Subaru, and Subaru corporate! I'll see you again when it's time for a new car.
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Lindsay 'Bramson' Marjoram
· December 12, 2017
Our 2010 Forester decided to have engine problems while we were visiting family in Maryland over Thanksgiving. We called over to Herb Gordon in Silver Spring and were told to come down right away. The... customer service was exceptional. We were given a loaner for the entire time our car was in the shop- this included a drive home to NC for the week- and even given a larger loaner to accommodate our dog. Our repairs were completed in the estimated time and we were continuously kept in the loop. We worked with Vitaliy and he was fantastic and incredibly accommodating. While it’s a long way for us, I wouldn’t mind having regular servicing done at Herb Gordon when we are up visiting. Such a great experience from an unfortunate circumstance. See More
Adam Taylor
· January 9, 2018
Very efficient, great service, and great customer service. I’m a huge fan of the express service, I never make an appointment and they always treat me like I’m the only customer in the building. The ...service department greets me by name and has me in and out with great service and a car wash as quickly as possible. Highly recommend! See More
Jenni Domanowski
· September 23, 2017
I don't normally review places, but I loved coming here! :) I was a little unsure at first, since I just relocated from another state, and it was my first time getting any service done to my car by my...self. However, Rodney was super nice and friendly, and he made sure that I felt comfortable and kept me in the loop! I love the atmosphere and staff--I will definitely be coming back! See More
Joseph L Guarriello
· 14 hours ago
Mile One/ Herb Gordon Subaru performed takata air bags warrenty work. Car was returned the next day, looking better than when I dropped it off. Vitality Khlebnikov provided an Enterprise Rental, and p...romptly notified me when he realized the work would not be completed in one day. Vitality was great to deal with. See More
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MileOne’s 3rd Annual ACS Happy Hour Fundraiser to help in the fight against breast cancer
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Spongebob is OFFICIALLY here at Herb Gordon Subaru! #spongebob #customerappreciation #subaru
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We know you want one. Take a test drive in a Subaru Impreza at Herb Gordon Subaru!
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