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4.3
434 Reviews
Tell people what you think
Susan Wilcox
· February 17, 2018
Absolutely love this place! Our room was right near the elevators and we did not hear a sound! Slept great! Had a great meal for dinner and breakfast. Highly recommend. See you in December!
Sylvie K Wil
· September 4, 2017
Customer service was non existent from the managerial and front desk staff.

We had a stay booked through the Travelzoo deal site. Even before we got there, I called to confirm that we could buy disco...unted breakfast vouchers and was told twice adamantly that I could not purchase those at the front desk, even though that's what the Travelzoo site stated. Travelzoo had to call them and confirm it for me.

The night we checked in at 5 pm, we asked for down alternative bedding for me and a rollaway bed for our son. We went to dinner and came back a couple hours later, we didn't have either of those things. I called down twice and finally at 9:15 pm, I personally went down to the front desk. We got the items finally at 10 pm.

Even with that experience, we decided to extend our stay by a night and I bought another Travelzoo voucher. When I went to the front desk to confirm extension of our stay on Saturday evening, a gentleman told me to just see them the next morning to confirm but that he had extended our stay in their system. Come Sunday morning, I go to the front desk to confirm and they have no record. But the lady was nice enough to get it all straightened out for me, got me new room keys and a new parking pass. She then handed me my bill for the 2 nights, where they'd charged me for $288 each nights stay!!! I had to argue and show them my Travelzoo voucher to explain that my stay was prepaid. Like how the heck do you charge somebody when they bought a prepaid deal for the stay!!???

This morning before heading to breakfast, I called and asked for more toilet paper and shampoo. We went to breakfast, came back to a new roll of toilet paper but no shampoo.

Now for the good, the staff at the breakfast brunch were the absolute best. Friendly, smiling, responsive!
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Jan Jarrett
· February 3, 2018
It's a nice place. I'm local, so I go there only for meetings and I have never been comfortable. It's always freezing in the meeting rooms - all four seasons.
Donna Mike
· October 24, 2017
My two day stay was nothing short of amazing ! The staff was pleasant and very helpful!
The food served during our PAR conference was very tasty. The dinner served in the Ad Lib was awesome , I recom...mend the Lamb shepherds pie ! See More
Asha Mathew
· December 5, 2017
Great people! The staff is friendly and helpful, I was there with a group from my college and now I can wait to back with my husband for a cocktail and dinner
Jim Hann
· October 21, 2017
I would have given the, five stars after staying there three days this week but the fire alarm going off when I should have been sleeping knocked them down one. Still a great hotel.
George Yapp
· February 17, 2018
Great place. Great food. Great people we enjoyed every bit of our stay. We will be back This could be an annual stop for us. Tha nks again
Sarah Dean Higginbotham
· August 30, 2017
I called earlier and spoke with someone about services you offer and that are available in the surrounding area for our anniversary trip this weekend. Unfortunately I did not get his name, but whoever... answered guest services was extremely thoughtful, helpful, and knowledgeable. So far I am very pleased with the customer service I have received from Hilton Harrisburg and can't wait to stay there Saturday! See More
Der Fremde
· April 15, 2018
Very nice hotel and perfect location. The staff is amazing and customer focused. Breakfast was excellent. Loved it.
Chuck Witmer
· February 5, 2018
Great time as always !
Good atmosphere, good food, Bloody Mary bar was awesome. Enjoyed the entertainment also!
Michele Royer Sinadinos
· January 22, 2018
I love staying at the Harrisburg Hilton! Staff is pleasant and the location is convenient to downtown.
Chuck Scalise
· December 6, 2017
Consistently great service in a high quality facility. The recent upgrades to the dining options are wonderful!
Stephanie Smith
· January 9, 2017
We got on the elevator outside of our reception, there were around 6 of us. Well there were no signs stating you can only go to floor 4 or ground. We tried to get back to where we started. Someone tri...ed the emergency phone and there wasn't one! Told the front desk they said there was a sign. Ummm I took pictures, not one. We were trying to explain this could be a liability, we were just brushed off. Finally 2 of us got off on the ground floor because I called the one friend that wasn't in the elevator with us. She had the same experience earlier, she got us out. Finally the remaining people were able to get down to the ground floor too by using the stairs.
This was a very disturbing time, filled with anxiety and no one seemed to care or be concerned.
Room was clean, door slammed. Toilet took multiple flushes for a piece of paper. The hotel is nice just needs better signage.
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Wendy Wolfe Brown
· August 13, 2017
We had a great stay! Every employee we dealt with was wonderful. Room was clean and comfortable. We ate in both Ad Lib and 1700 and had a great experience at both. Best steak in this area. Great ...cocktails, and very attentive servers and bartenders! See More
Benjamin Pierce
· October 14, 2017
Great staff, very helpful. Facility was easy to get to and looked great for the event. Very convenient to have wine for sale in the lobby.
Teresa Jardon
· November 16, 2016
My family, along with my sister's family, stayed with you over the weekend (for the marathon) and in spite of a few issues (pool cold on Saturday & out of order Sunday, alarms going off early Sunday m...orning, the toilet the height of one in a daycare), we had a great stay! The room was updated and nicely appointed. Your front desk staff was excellent - friendly, inviting, welcoming, and accommodating. Great bell service, valets, room service & maids! Thanks so much - I look forward to returning! See More
Mercedes Baez
· June 11, 2017
It was ok, being a Hilton, I guess expected a lot of amenities but what I experience was a nice, comfortable, regular stay of one night; the interior pool was very cold and there was no Jacuzzi anywhe...re in the hotel as I got to know when I asked, breakfast was great. See More
Veronica Knox
· November 7, 2017
Beautiful hotel, staff were all very welcoming and helpful. Only 13 minutes from Harrisburg International Airport. Beautiful city.
Susan Kelly Baney
· April 17, 2017
We went to the Easter Brunch. The food was very good and we had execellent service. Only thing missing out of the abundance of food was mashed potatoes and ice cream. We still give you 5 stars.
Dana Ingandela
· February 26, 2017
Seemed to be a very nice hotel. However, it was to decide since we stayed at the same time 100's of middle school aged children were there for a some kind of conference. Could not get to our room on t...he 11th floor due to immature kids riding the elevators up and down pushing all the buttons while screaming. We "escaped" having to walk up 8 floors. Listened to screaming unsupervised children all night in the hallways . If we were told this would be going on, we would have stayed elsewhere. They took over the entire hotel. See More
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The Hilton Harrisburg gingerbread hotel! Whitaker Center for Science and the Arts
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Our housekeepers had a Watch Me (Whip/Nae Nae) dance off yesterday. I think they both rocked it!!! #IHW15
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