ly purchased a cd that had been previously purchased and the staff wouldn't accept its return as I had removed its cellophane wrapping, poor after sales service means I can't purchase with c...onfidence.
I'll always miss the Princes Street store, but very impressed on my first visit to the new OT. Great focus on vinyl and, as you guys told me, lots more stock to come. Still the best place in town for ...tunes not quite on the mainstream
radar, and if it ain't on the shelf there's always someone on hand to help!
I have been a massive fan of HMV for years, always having a browse when I'm in the high street but today actually made me feel uncomforta
ble I was barely in 5 mins and felt like I was being followed. ...I understand that staff have a duty to detect potential shop lifters as I work in retail as well but today I felt a little on edge because of it due to this you have lost a customer. So awkward