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And Kansas closed their concert with this hit to our sold-out house. Carry on!
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Kansas is here tonight at our Event Center! Only for a moment and the moment’s gone...
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Reviews
4.2
4,896 Reviews
Tell people what you think
Lori Ann
· March 31, 2018
My family was at your casino yesterday and the smoke smell was terrible. Even in the small non smoking part.. you could still smell smoke. I am a former smoker and I know how I always liked to smoke w...hile I gambled, but you need to do something with the stinking air and upgrade your system of air quality. The Epic buffet was anything but Epic, the variety of food was very poor and it was luke warm. The best part about that was our waitress who was very nice. I also want to comment on the event center, as I have been there in the past and the seating sucks. We had 4th row seats ($$$$) and had fold up style chairs and bumped elbows with everyone beside us. If someone stands up, you cannot see at all and if you are not careful going to your seat you will trip over the chair legs. You need a lot of upgrades. For a fairly new casino, I would think it would be much better than it is. Please put some money back into it and make some improvements. See More
Teresa Shelton
· February 15, 2018
I love the Casino (although they should loosen the slots a little). I have been playing in Charleston since the casino was in the tent. Either my husband or my friends and I have been staying in the... Inn at least 6 or 7 times a year since it was built. I have always loved the Inn. Everyone is always friendly and helpful just like in the casino. But my friend and I were there for 4 nights and 5 days the first of the month and I was seriously disappointed. I almost always tell people that I would pay dearly to take my mattress home with me. This time I could have slept on the parking lot and been more comfortable. My friend felt the some way. I have a very bad back and it did so much damage that my trip was almost totally ruined. She has had no trouble with her back but she sure had a backache after the first night. I spoke to the front desk and a gentleman came around the corner and said that was his field and for us to tell the people at the desk when we went to the casino and he would take a look. He said the may have another like the ones that were replaced or he may turn it over or find a pad for it. We were hoping to find a comfortable mattress when we got back around 2:30 AM. Instead, our room was a wreck! The trash cans were just like we left them, no clean towels, no shampoo,the beds unmade, no coffee, nothing. The only way we knew someone had been in the room was the drapes were open, The next morning, I asked why our room wasn't cleaned or our beds made at the desk. One lady was very polite and I told her about my problems with the mattress. The other was a young lady with a very hateful attitude and mouth. She walked right up and loudly asked if I had hung out the service wanted tag on the door. I said no and that I had never hung it out. She loudly said that was the policy. I said no, that I had been staying there several times a year for twenty years and I had never hung it out. She threw her hand on her hip and said " Oh yes, it is!". I told the other lady at the desk that I had 2 notes on our night stand that the room was cleaned and the beds made daily, and if we wanted to have clean sheets we should let them know. I am in my sixties and if I had spoken to someone that age when I was in my late teens or early twenties my mother would have knocked my head off my shoulders. And what about respect for customers? Very rude and now I can't get a manager to answer my calls. They should know that this girl has no business working behind the desk. I may have to find another place to throw away my money! See More
Lori Herrington
· February 25, 2018
My husband and I had a good time Saturday night. We were there to see a family friend perform in the H Lounge. This was our fourth time seeing him perform there, but our first time sitting in the VI...P section. It is nice, but the VIP area needs to be raised up higher because people come in and stand in front of the glass partition, which blocks the view of the performers on stage.
There were two gentleman who were considerate and squatted down on the edge of the platform so as not to block our veiw of the stage.
But other patrons walked over and stood right in front of our party. We even moved our seats so we could see, and people still walked over and stood right in front of us. Numerous times we had to ask people to move so we could see. At least people were nice about it and would move when asked.
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Katie N Joe Dibacco
· April 16, 2018
Great place to watch horse racing. Large outside area to watch. Not much seating outside but plenty of room to bring a lawn chair. Casino has a good selection of slots but never could find a video pok...er machine which is one of my favorites. Saturday nights are busy and in 2 hours we never did get a waitress to ask us for drinks. Had to go to the bar to get ours. Buffet was very good and reasonably priced. See More
Tom Lyons
· March 11, 2018
My only real complaint is all the nasty disgusting cigarette smoke! That alone ruined the experience. There was no escape from it even in the no smoking areas. Had to do laundry as soon as a return...ed home! Take the smoking away and I’ll tell you I had a nice meal at the skybox and enjoyed Kansas. I was just in Vegas at MGM and the air handlers worked much better. See More
Gaynelle Lamb Morris
· February 19, 2018
Wow, great offers from Charles Town, cash, free meals, drawings & Icing on the cake 2 free tkts to see Dwight Yoakam!! Does not get much better than this. The only downside is comp rooms are sold out... at the Inn the night of the concert, but quite often persistence pays off, will keep cking and who knows maybe there will be a cancellation. Would definitely prefer staying at the Inn but just too be safe booked a room close by that still provides shuttle service. Too far for us to drive round trip in one day. Thank you all for always making our visits such a pleasure. :) See More
Mindy Smith
· March 3, 2018
We were just up there last night & had an amazing night! The night turned out we were kid free so we got there at 10:00pm & played till after 1:00am! Always a great time there just sometime u win & mo...st the time u lose money lol (but that’s the chance u take)
I will say I have also been up to see the events & u guys really need to figure out another way to do seating!!! The chairs are fine to sit in but they are way to close to each other!!!!!
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Norma G Carter
· February 24, 2018
The place is nice. But everything is ridiculous price. I have never been to such place as expensive as this place. The food is not that good.and drink and cigarettes is so ridiculous price.... $12 dol...lar for a cigarette.and $10 dollar for a cheap ass wine?ill stay in Virginia and never come back West Virginia. Never see anything pretty in the place. Never go back again. See More
Anna Wolfe
· March 31, 2018
had a great time, people are always friendly and even though we didn't win big the time we spent together was well worth it and the food was fantastic. Waitress was friendly and took good care of us ...all.The smoke was terrible throughout the whole place, was not at all happy about that. Could hardly breathe with that going on. Please do something about that area. See More
Candy Morris
· March 31, 2018
Was not pleased with all the smoke areas in the casino . There was only 1 small area for us non smokers . Was so tired and had a headache after we left . Your casino was not like this years ago where ...you had like 2 smoking areas and the rest was smoke free. Food was good we had a very nice waitress . See More
Paula Johnson
· March 11, 2018
The Kansas concert was great. The seating? Not so much. The chairs are too close together and my husband and I actually had to step out in the asle to let people get to their seats. We were five rows ...back but sitting so low from the stage made it hard to see over the person in front of you. The sound system was great and the band brought back memories. For the price of the tickets, I was expecting theater type chairs. Not folding chairs. See More
Dana Pierce
· March 25, 2018
We went this past Saturday night. The place was so dirty. Empty bottles and cups every where. Filled ash trays left sitting on vacant machines. Over half the redemption machines were out of order. Def...initely need more cleaning staff . Even with all of this we managed to have a good time.

Would like to see a non smoking section near the stage area. The OK corral is non smoking but also away from the action
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Lisa Waller French
· April 22, 2018
I won 2 free tickets to see Buddy Guy last night at the event center! We really enjoyed the show. We played some slots before and after the show and my husband kept saying to me that the smoke was bot...hering him. I visit the Casino about 3 times a year with my mother and we always have a good time. Thanks for the tickets and we will be back again soon! See More
Elvis Hudgins
· April 19, 2018
Went to the Final Cut for my Anniversary. Love that place little expensive but love the Ceasar salad. Been to the Final Cut over 50 times and only had 1 bad visit everyone there is very nice and on it.... Now for the machines lighten up a little. “ If they win they will come” I’ll be back on Monday. See More
Ronnie E Dodson II
· April 8, 2018
Good place to go if you have plenty of money to lose. Smoke is terrible, the slots don’t give nothing in return and table games are a joke. Btw the food sucks. I will say the place looks good , go fig...ure. This place wasent built on winners. See More
Steven Manausa
· March 25, 2018
I am an avid $1/$2 No Limit Hold'em player who lives in Phoenix, AZ. This was my first time playing at Hollywood Casino's poker room, and I was not impressed with the playing experience here for a few... reasons:

1) Drinks only come around to the tables once every 15-20 minutes. The dealers do not have the ability to call service, so if you're thirsty, you may have to make a trip to the soda fountain yourself.

2) This card room offers a NO LIMIT STRADDLE!! (UTG only). This is fine if one or maybe two players are straddling to $4 occasionally. However, there seemed to be a heavy "straddle culture" among the regulars at the $1/$2 tables where half the table would straddle anywhere from $10 to $12...essentially hijacking the game and turning it into a $5/$10 No Limit Hold'em game.

This is obnoxious! The whole reason I (and many others I'm sure) play 200NL is because I can't afford to play $5/$10!

This nonsense eventually led to another $1/$2 regular and me leaving the table for the night -- both frustrated that we were no longer able to afford the one game we came here to play.

Even after bringing this grievance to the floor's attention, I was met with a very dismissive, "Oh well, sucks for you," attitude from management.

After all, what do they care? More money for them, right?
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Tim Thomas
· April 13, 2018
Can't get away from smell of cigarette smoke, too many table games, still had an ok. Time miss the days when you were just slots & races, bring back more slot machines lose some tables , and is the s...ub food stand ever open? See More
Marquita Blue
· February 13, 2018
One of my favorite casinos besides the Harrah (Nola) !! I love the complimentary soda and alcoholic beverages!! Staff is always friendly and smiling!! The Cafe is awesome, great variety of food select...ion!! I wish the buffet was opened on Mondays and a little cheaper !! But other than that I absolutely love it here!! See More
Theresa Myers
· April 23, 2018
I love Hollywood Casino at Charles town WV will always be my favourite #1Casino. No hugh winnings just $1000., $1440. I love the atmospher and there's this lady that attends the female restroom she's ...hilarious love her southern accent. Y'all have a great time and good luck to you sweetie now! See More
Patricia Crews
· March 25, 2018
I love the environment, really nice people,the waitress could be more nicer it seems like the only ones that got the free drinks was the ones playing for big money then when you ask for a. Drink they... would say it's not section but over all I had a Blast See More
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We're giving away 2 more tickets to see Comedian Joel McHale! Just like this post and leave a comment by 4/27 at 12pm for your chance to be randomly chosen to win. 😂🎙️ Who would you take with you to this show?

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Make Thursday an Epic day! Purchase one meal at the Epic Buffet on Thursday, April 26 between 11:30am-8pm and get one FREE! All you need is a Marquee Rewards card to enjoy this tasty offer! 😋🍽️

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