You might be interested by this SDI online event.
"Back to the Future" moment ...
Me: (Receiving a call from the Service Desk)
Service Desk: "Morning, regarding your issue, can I know your Computer Name?"
Me: (Did I just travel back in time?)
Where have I landed?
Interesting article from the "IT Skeptic".
Rob England was one of ITSMF Thailand conference speaker in 2010.
3rd and latest publication of Forum Focus from ITSMF International.
How long your IT can be down before your business is at risk?
Some lessons to be learned there....
Interesting book about IT daily crisis and how to address them.
Haven't finish the book yet, but this sounds like real experience!
You can watch the movie or you can experience a rocket launch from an ITSM perspective, by participating in an "Apollo 13 - an ITSM Experience" workshop.
Contact me if you are interested in learning more about process improvement, increasing customer and service focus, and building high efficient ITSM team.
ITIL adoption in an organization always includes a knowledge transfer/acquisition of IT Best Practices.
Not everyone can or have the requirements to attend a full ITIL Foundation course (3 days).
This is the objectif of an awareness intervention. It can be done with reading, video, e-learning or traditional classroom (for awareness typically 1/2 day)....
There is now a more engaging method, using Digital Simulation, which can be deployed in a very flexible manner and cost effectively (desktop / ipad).
As soon as it's possible, I will share with you a live video of a demo session.
For our second event of 2017, I propose the topic of SIAM, Service Integration and Management.
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation....
As more and more companies uses outsourcer or move their critical business application to the cloud, this topic is only getting more and more relevant.
Agenda for the evening:
• 18h30: Networking Time
• 19h00: Introduction to SIAM
• 21h00: End of session
Location of this session will be at Gelato Vintage Coffee Shop, 1st Floor, conveniently walking distance from BTS Udomsuk (Sukhumvit 103, Udumsuk Soi 1). You can come earlier, to order and enjoy their coffee and ice cream.
Please confirm your attendance as seats are limited to 20 participants.
"Learning by Doing!"
Curious to know from the ITSM Field what are the popular Service Desk tools still in used in 2017.
Personally, I recently came across a few customers using ServiceNow (SAAS).
What about you?...
Please write your answer in the comment.