The update will build on the established ITIL best practice guidance & will focus on integrating the framework with practices, such as DevOps, Agile & Lean

You might be interested by this SDI online event.…/shine17-online-itsm…/

See service desk practitioners and experts speak on a range of ITSM topics live from around the world at Shine17. Online event from Service Desk Institute.

"Back to the Future" moment ...

Me: (Receiving a call from the Service Desk)
Service Desk: "Morning, regarding your issue, can I know your Computer Name?"
Me: (Did I just travel back in time?)


Where have I landed?

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Upcoming webinar from Axelos on ROI for ITSM.

Interesting article from the "IT Skeptic".

Rob England was one of ITSMF Thailand conference speaker in 2010.

Forecasting is hard, especially about the future. Nevertheless here are some thoughts on the future of ITIL: it is not going away but it is on a trajectory of gradually decreasing significance.

3rd and latest publication of Forum Focus from ITSMF International.

Forum Focus ITSMFI - June 2017


How long your IT can be down before your business is at risk?

Some lessons to be learned there.

... See More
Boss says power cut behind IT problem which saw all flights from Heathrow and Gatwick cancelled.

Still running XP? ... Download the patch here:

Available since March 2017?

... See More
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Interesting book about IT daily crisis and how to address them.

Haven't finish the book yet, but this sounds like real experience!…/…/ref=sr_1_1…

Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late...

Preparing another workshop using the Apollo 13 ITSM simulation.

Fun, Engaging and Effective to teach people the principles of ITSM.

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Created a Group ITSM Bangkok to share with your friends/colleagues/customers.

Networking, Knowledge Sharing in the IT Service Management domain.

You can watch the movie or you can experience a rocket launch from an ITSM perspective, by participating in an "Apollo 13 - an ITSM Experience" workshop.

Contact me if you are interested in learning more about process improvement, increasing customer and service focus, and building high efficient ITSM team.

ITIL adoption in an organization always includes a knowledge transfer/acquisition of IT Best Practices.

Not everyone can or have the requirements to attend a full ITIL Foundation course (3 days).

This is the objectif of an awareness intervention. It can be done with reading, video, e-learning or traditional classroom (for awareness typically 1/2 day).


There is now a more engaging method, using Digital Simulation, which can be deployed in a very flexible manner and cost effectively (desktop / ipad).

As soon as it's possible, I will share with you a live video of a demo session.

Stay tuned.


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This might interest some of you.


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Interested in learning more about how #DevOps and #ITSM can help you and your clients achieve the objectives of their #IT Transformation journeys?

Save Your Seat:

Dear All,

For our second event of 2017, I propose the topic of SIAM, Service Integration and Management.

Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation.


As more and more companies uses outsourcer or move their critical business application to the cloud, this topic is only getting more and more relevant.
Agenda for the evening:

• 18h30: Networking Time

• 19h00: Introduction to SIAM

• 21h00: End of session

Location of this session will be at Gelato Vintage Coffee Shop, 1st Floor, conveniently walking distance from BTS Udomsuk (Sukhumvit 103, Udumsuk Soi 1). You can come earlier, to order and enjoy their coffee and ice cream.


Please confirm your attendance as seats are limited to 20 participants.

Best Regards


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Thu 6:30 PM UTC+07Gelato VintageBangkok, Thailand
1 person interested
Simulations offer a safe place to practice new skills. KT’s web-based, simulation training teaches root cause analysis (RCA) using the renowned KT processes

Curious to know from the ITSM Field what are the popular Service Desk tools still in used in 2017.

Personally, I recently came across a few customers using ServiceNow (SAAS).

What about you?


Please write your answer in the comment.

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