ABOUT IAB FINANCIAL BANK
First Merchants Corporation is the largest financial holding company based in Central Indiana and in...
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IAB has terrible customer service. I have been trying to change banks for some time and this finally has pushed me over the edge of making the move. Twice now in the past 3 months I have made purchas...es to have my card declined when there was more than sufficient
funds. In both cases they lowered my purchased limit to $250 because of "visa card breach" without notifying me either time and it would go figure that I was traveling both time (neither incident was a travel hold-they were "mass breaches" within visa. They then tell you "well we mailed you a letter to let you know." It sure would be nice to know these things before you try to make purchases. Like, hey... every other credit card company will pick up the phone and call you when there is a change or a suspicion of activity. And hope that you in fact do not have a security breach because you will never reach a department to report it after hours. My card was in fact compromise d a year or so ago and I called the number on the back of the card only to be told that they do not handle IAB customers. Of course IAB does not have a call center for after hours or holidays so this was a Friday evening on a holiday weekend and they were able to rack up charges until the following Tuesday when I could actually speak with someone. It is absurd to have debit/ credit card holders who cannot reach someone in the event of a declined or compromise d card even if it is a holiday. I understand that most operations halt but when you are talking about peoples access to their money, you need better service than that. Yesterday I was unable to use my card or make any purchases until they reopened today. They wonder why people don't stick with them through their changes... don't waste your time or money here.
You are not even allowed to call a branch and ask a question like when a notary will be there. Every call goes to a "service center" where you sit on hold for 10 minutes and then are told to leave a m...essage, they can't get to you. When I finally actually talked to a person after 3 calls, I had to sit on hold while he called my branch to find out. Very lame and impersonal
. Bigger town banks even let you call any local branch and ask questions.
Kara Shuster Palmer
rible bank-Terri ble customer service-Le ast helpful and most spiteful branch manager I have ever met- Nothing but red tape and zero consistenc y. They seem to make up the rules as they go.... The only reason I bank here is it's the only one in town, however after all of the constant problems I may be willing to drive out of my way to bank elsewhere.
Tracy J. Thurman
I have been a member of iab since they opened a branch in Van Buren. I and many other people in Van Buren are very upset by the closing of this branch! The letter announcing
this stated we have the op...tion of driving a "few miles" to Warren to use their branch :( with the price if gas as it is and the fact that I rarely go to Warren that is NOT an option for me. I work in Marion and I also have an account at Star. I am sure I will not be the only person in VB that will be closing my accounts.
With a 90 day hold on a debit card for a new business account, this bank does not fit in well with the business sector. How can you expect to attract new customers when you require previous accounts t...o obtain what is standard in the industry. I was sitting in the chair ready to open an account, money in hand, until I was told I wouldn't be issued a debit card for 90 days.
Very good experience
with two separate loans. The people seem to always exceed my expectatio ns.
Next time, ask for my help!