Reviews
3.9
70 Reviews
Tell people what you think
Sandi Soleta
· September 25, 2017
The JC Pennys in Glendale is falling apart. Clothes all over the floors, thrown on top of the racks. It was worse than going to the Goodwill. Never have what I am looking for anymore. They tell m...e to order it online. Asked a question of the sales staff and they were rude. I took my business to Macy's and found everything I needed. See More
Tfung Foo
· November 27, 2017
What a waste of time. the whole home department only 1 person working. We stand in line for 45 minute for the pick up. No wonder it is going into bankruptcy soon.
Eduardo Jansen
· March 3, 2018
JCP should price match Boscovs Department Store. Boscov is a direct competitor, with 50 brick and mortar stores in the US.
Bryan J. Blumberg
· January 22, 2017
I’m a 59 year old man and I needed a suit. I went to JC Penney in Glendale, California where they were having a sale. I was looking for a 40R jacket and 34W x 32L pants. I thought that this was a pre...tty common size, so I was disappointed at how difficult it was to find a suit that fit me.

Unfortunately, there is a sign on the fitting room in the men’s suits department that says that the room is permanently closed. As an alternative, the sign directs customers to the “Young Men’s Department” to find a fitting room. There is no sign anywhere on the floor that says “Young Men’s Department”. So, I wandered the floor for several minutes before I was able to interrupt a cashier to ask her where I might find the Young Men’s Department. It turned out that the only fitting room on the entire floor was under a sign that said “Zoo York”. There were only 4 dressing rooms in that fitting room for the entire floor of this large store. The line to try on clothes was very long with about a 15 minute wait. I was so discouraged.

Fortunately, after waiting in the fitting room line twice, I found a suit that I wanted to buy. There were only two cashiers on the entire floor, again with long lines. I tried to pay with ApplePay because it is faster than using a credit card, but even though JC Penney accepts ApplePay, the cashier did not now what to press on her touchscreen in order to set the card reader to the proper mode.

In the end, I am happy with my new suit and the price that I paid for it. However, I did not enjoy my shopping experience or the time that it took. I still needed a pair of dress shoes to complete my outfit, but I decided to order those online.
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Jessica Rosa
· October 10, 2015
Can some explain to me how I have been standing in line for over 20 minutes and you can even look up your camera to verify this... Can some explain this to me? Horrible service and once again reminds ...me why I try not to visit your store. See More
Michelle Hidalgo
· February 25, 2017
Is amazing place to shop, i was few years ago in a summer time, the whether was excellent for me. Thanks to everyone to make me back to return to shop.
Ron Berry
· September 2, 2017
Phone system has been down all day today. Saturday Sept. 2
Oswald Angel
· January 26, 2017
Purchase a ring, sent to resize it 12/22/16. Haven't heard from them!!! Useless to call their phone, they don't answer!! Had been doing it since last week. Finally somebody answered and they don't kno...w where it is!! Been loyal to jcpenney and this will definitely change that. Asked for manager, transfer me to a different line and no answer no voicemail set up. Waste of time! See More
Karen Shott
· May 31, 2017
Prices are VERY HIGH ... 75$ a pair of pants for my adult son. Everything is buy one get half off a second but if you don't need or want two or more of something then you are screwed!
Paul David Liehr
· October 13, 2015
Helpful staff , very sensitive and accomadating to senior citizens ( like my Mom ) . Wide variety of durable , stylish attire for work or leisure . Generous in providing discounts online and in real time .
Hemilda Datoon Sulabo
· January 2, 2017
I like and love going shopping at JCpenny. It's easy to find a style and sizes that you like. Most people go to that place.
Betty Penrod
· July 21, 2017
Find tops for women
How do I find tops for women?
Show to
Ops for women
Russ Turley
· November 28, 2014
Locked us in the store and wouldn't let us exit into the mall forcing us to walk around the entire mall to get to our car. Screw them.
Rochelle O'dram
· July 10, 2016
Through rudest sales associate works for JC PENNY. Approached her and about 3 others in the (FINE JEWELRY DEPT) Stated I wanted to make a purchase (cosmetic jewelry) This broad turned on her heels, no...se in the air and just friggin walked away. Mind you the others looked just as shocked as we did. One was kind enough to ring us up. While doing so she stated.... WE WORK ON COMMISSION. So we were taking up her time in the event she got a $$$$$ sale. So I told her regardless, she could've at least said she would call someone to the other department. See More
Abigail Hernandez
· October 2, 2013
Los Buenos. Precios
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Moms make the world go 'round! Keep her fueled this #MothersDay so she’s never running on E. Act fast before it's gone! Click to shop or visit your local JCPenney. https://jcp.is/2HIHE22

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Arizona has been redesigned and it's... better. than. ever. Don't miss out! #AllAtJCP https://jcp.is/2qBH9zo

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You asked. We’re answering. Here are 3 cool, but comfy outfit ideas for our busy moms. https://jcp.is/2qB9K7R

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Hurry! Prom night is almost here. Get everything you need for a flawless finish. http://jcp.is/JCPprom2k18

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Pretty spring shades! Find your beauty & fashion faves #AllAtJCP and #SephoraInJCP. https://cur.lt/2pO8ONo

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Yes, you can get them all! Shop hot styles from the Boutique+ swim collection featuring plus size model Jessica Milagros- Plus Model https://jcp.is/2HicnFq

— Products shown: Boutique + One Piece Swimsuit Plus.

It's #NationalPetDay and that means cuteness overload! Harlow and Sage are giving us major style goals 🙌 Show off your fur baby in the comments below and be sure to get a little something to spoil them from JCPenney: https://jcp.is/2GMtQWR

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Ahh, this is the life—from the comfort of your own back patio. ☀️ #AllAtJCP

stylethegirl and her daughter Sofia are #twinning goals! Show us how you and your mini-me make the latest trends your own in the comments below!

— Products shown: a.n.a Off Shoulder Top and Liz Claiborne Gemma Womens Heeled Sandals.

Create your dream bedroom with new collections that are high on style and low on price. #AllAtJCP

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Worth the hype? Stop in to test it, swatch it, and see for yourself at your new go-to spot for beauty that’s worth the buzz. #SephoraInJCP http://jcp.is/2HMFwoP

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Meet your spring uniform! Shop our Obsess X Laurie Hernandez collab here: www.jcp.com/obsess

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Want an easy outdoor update? Add color for an instant refresh. https://cur.lt/2uQur4u

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Like mother, like daughter! The Garcia Diaries proves floral prints go hand-in-hand with mommy and me style.🌷

— Products shown: Self Esteem 2-pc. Legging Set-Toddler Girls and Belle + Sky Short Sleeve Cold Shoulder Ruffle Dress.

Forecast says: Rain with 100% chance of looking awesome. Click here to shop: https://cur.lt/2pQCDfU

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Oh, YES! Karely Tips floral a.n.a boho dress is giving us all the spring feels. Shop here: https://jcp.is/2uKAlnv

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