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29 Reviews
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Dimmy Licius
· March 17, 2017
I recently purchased 2 x bottles of champagne from JR Duty Free online prior to my international flight. Purchasing online was fairly easy and so was the collec...tion. Then we got both bottles of champagne taken off us at Changi Airport while we were on transit because JR Brisbane International had not sealed the bags for us. I don't understand why the bags weren't sealed considering you have to submit your flight info when purchasing online. Surely all duty free items should be placed in a sealed bag as a general precaution? We were heading to a wedding and the champagne was meant as a gift to the bride and groom. So 2 bottles of champagne went to waste (supposedly, like they really throw it in the bin instead of taking it home to enjoy themselves) and we had to purchase 2 more on arrival at our final destination. Ridiculous that an international airport wouldn't have set protocols and procedures to ensure that this doesn't happen to their clients. I now know not to purchase my duty free from JR Brisbane in the future. See More
Zhu Hao
· June 14, 2017
Misleading and lying - Went to the Adelaide jr duty free shop today and got completely misled. The store had a 70% off sale, so I brought 3 opals. The price tag... of the opals I bought had $448. However, after leaving the store I then opened the box and found that the price at the back of the opals was only $328. So I drove back to the store and asked to speak to the manager about this discrepancy. One of the sales lady (who was not the manager) simply replied that they can only refund all the purchase, but cannot give me the 70% off $328 ($328 was the price tag at the back of the opal). The dodgy part is that they probably increased the original price from $328 to $448 (forgetting to remove the previous lower price tag) and then offer you 70% off. To me, it is completely cheating and misleading. What a waste of time buying and then returning. See More
Jessica Ferris
· March 20, 2017
Rhiannon M from Brisbane international airport was down right rude! She just stared at me. Mind you, she and the girl at the cigarette counter were having a goo...d ol' chat so I suppose I interrupted all there "hard work".
She gave no acknowledgement what so ever!
I guess you need a d**k to get a hello cause the male after me got greeted well �
See More
Chiung-Ta Lu
· May 20, 2017
Absolutely Terrible service. The staff are there rude and not wanting to serve. also lack of knowledge on the products. How would they expect me to buy withou...t asking questions on the products!? Seriously, its Shocking service. and the prices are expensive comparing with normal retail stores in the City. would not come back. See More
Bradley N Merilyn McCann
· March 31, 2017
Ordered product to take overseas, as well as, collect on the way back into Australia and all went very well. The online ordering was easy and collection was hassle free.
Jason Howden
· October 3, 2016
Did some duty free shopping, got given wrong information on cigarette allowance for the wife, got to Hong Kong and got hit with a fine. Great way to start holid...ay and believe me wasn't impressed. Posted bad review on FB and sent an email discussing what happened. I had a response within 5-6 hours and was expecting usual PR letter but to my surprise with a couple of more emails and documents sent I was very satisfied with the outcome and I'm very grateful as the management went above and beyond to rectify the problem and did a lot more than they had too. So a bad situation turned into a positive. A big thumbs up to JR Duty free and there management tesm See More
Gabrielle Louise Butler
· October 31, 2016
The staff at the Swanston st store in Melbourne are incredibly rude. On numerous occasions my partner and I have been in the store and have had staff whisper to... each other and then follow us around the store not offering help but acting as security. We are the only customers they followed around. When I asked why they were following us they denied it. Never before have we been treated like this. The staff need a lesson in etiquette. 0/10. See More
Caitlin Hultgren
· April 1, 2017
Arrival staff were so rude in Brisbane! It doesn't take much to be respectful.
Jessica Newton
· December 23, 2016
Poor store policy. Don't buy anything from here unless you are 100% sure you will never need a refund because they dont offer them. First store i have been refused a refund. Item had not even been tried on!
HelenandTrevor Southern
· September 14, 2016
Still waiting for callback with regard to query about price charged for item, supposedly duty free. Duty free item $38 more expensive than buying exact same ite...m at a chemist. Phoned number on receipt/docket, spoke to lady, she needed to speak to supervisor, took my number to call me back. Not only annoyed at being ripped off, but not happy that I'm still waiting for call to be returned. See More
Billy Bowen
· August 4, 2016
My UE boom speaker broke. Took it in to get replaced which I thought would be an easy task. Today 7 weeks since i returned the product I finally receive a repla...cement. I specifically asked for it to be the same colour as my old one (black) and when it arrived it was blue. Shocking service through out the ordeal and a 7 week wait is ludicrous. Never buying any product from this retailer again! Reported to the ACCC See More
Abby Wallace
· September 4, 2016
Issue i had on way out has been sorted by JR team...hope entry pick up wont be an issue.
Attitude and service sometimes has longer lasting rewards that pressure for targets...i think.
Gordon Wong Sy Hao
· September 14, 2016
14/9/2016 (Wed) Hay street, Perth city.
Suppose to open until 6pm, arrive there at 5:15pm but the staffs closed the door and pretend doesn't see us! Unfriendly indeed! Worst!!
Marko Nemanja Rankovich
· September 9, 2016
At Gate 50 and second floor as well. Stuff is assome, happy and friendly.
Anne Entwistle
· September 19, 2014
Terrible Terrible terrible. Sold us 4 boxes of chocolates on our departure. Arrive back in the country a week later to not being able to locate our purchases. Oh! That's because they can only give us one box of chocolates! Pathetic! Have you never heard of stock control!
Xiang Xiang
· January 3, 2016
What an unforgettable moment.I will never forget the rude 'manager' shorting at me and their terrible products.
Shmoo Burnie
· May 3, 2016
Over charged, no service, staff terrible. The worst.
Ziren Wang
· December 23, 2015
What a waste of time and money.Making customers angry is their only service provided
Videos
Pick up your travel bargains online! Save an extra 20% off the duty free price of liquor. T&Cs apply. Act now http://bit.ly/20OFFONLINEONLYAU
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There is no better inspiration for your next purchase with our 15%* off sale. Discover our range of leading brands in beauty, confectionery, fragrance, watches, liquor & more http://bit.ly/JRDutyFree T&Cs apply. Ends 19 April 2017.
Discover the new #FLOWER BY #KENZO L'ELIXIR. The #fragrance of a #precious #flower, a #priceless #power.
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Posts
JR/Duty Free Australia updated their cover photo.
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Posts

Dreaming of the Caribbean? Try the taste of Sailor Jerry and get your hands on a Limited Edition bottle. Only available in duty free! http://bit.ly/AUBLKSailor

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JR/Duty Free Australia updated their cover photo.
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No matter where you go, immerse in deep, loud, jaw-dropping, 360° sound with Bose's best-performing portable speaker. Shop now http://bit.ly/BOSEAU

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LAST DAYS! Purchase any 2 Lancôme Génifique items in store and receive FREE travel-sized Lancôme goodies. Hurry, limited stock remaining, free items may vary!

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JR/Duty Free Australia updated their cover photo.
May 15
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Pick up your travel bargains online! Save an extra 20% off the duty free price of liquor.
T&Cs apply. Act now http://bit.ly/20OFFONLINEONLYAU

118 Views
118 Views

For all those travelling today to visit mum, have a Happy Mother's Day.

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Absolut Lime has arrived! A distinct note of freshly pressed lime and a slightly sweet and fruity finish is sure to compliment your travels http://bit.ly/LimeAU

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Put a smile on mum’s face this Mother’s Day with a Celebrations Sparkling Bottle filled with a mix of everyone's favourite chocolate brands http://bit.ly/BuyNowAU

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BVLGARI Rose Goldea enlightens the senses and its beauty is reflected in the softness of rose petals. Make Mother’s Day an occasion to remember with the gift of this divine fragrance http://bit.ly/AUBVLGARI

JR/Duty Free Australia updated their cover photo.
April 19
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JR/Duty Free Australia updated their cover photo.
April 9
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There is no better inspiration for your next purchase with our 15%* off sale. Discover our range of leading brands in beauty, confectionery, fragrance, watches, liquor & more http://bit.ly/JRDutyFree
T&Cs apply. Ends 19 April 2017.

236 Views
236 Views