Reviews
4.1
47 Reviews
Tell people what you think
Amber Halliburton
· September 11, 2017
Driver 33 was who pick up our truck. Amazing customer service when we called and he was the nicest I have met since being out here. And not to mention it's not an arm and leg to have your truck towed.... Thank you for taking care of us!!! See More
Sue Haas
· October 23, 2017
Thank you Enrique in Truck 77 for rescuing me on the 210 Fwy today in 104* heat. You are a life saver! Great, quick response and a wonderful attitude of help and service. 6 stars if I could!
Dawn Tarver
· October 7, 2016
Over the last 15 years or so I have had the pleasure of having Jan's Towing, tow my vehicle when I have broke down. They are fast, professional, and genuinely concerned about their customers. When I c...all for Triple A to assist me I always request Jan's Towing!! The have very clean trucks, their drivers are always professional, and when you have to call the office staff they are very knowledgeable about the needs of your vehicle. I recommend Jan's Towing for all of you towing needs. See More
Joan Fuentes
· September 23, 2017
Needed to tow my car at midnight. I had road side assistance but they still weren't showing up after an hour wait. So we googled a towing company nearby and Jan's popped up. We called and requested... for service and Oscar arrived with the tow truck within 5 minutes. He was very helpful and very kind. THANK YOU SO MUCH FOR AN AWESOME SERVICE!!!! See More
Sabin Gary Parsi
· May 9, 2016
My daughter and I ran to Walmart in Duarte this morning. As we were getting out of the car I locked the doors and was grabbing my purse from next to her car seat, and she closed the door and locked ev...erything inside. A gentleman let me use his phone and I couldn't remember phones for anything. I stood back and took a deep breathe and started to say a prayer for help. I was about to walk inside and see if I could find AAA number and asked the customer service desk to make a call. Then a woman stopped and asked if I needed help. I let her know my plan, she then let's me know she works for Jans Towing and she makes a call and help was sent. I am so Thankful for Joann and her amazing intuition to stop and ask if I needed help. With in 15 mins my car was unlocked and I was able to go on with my morning!!! See More
Lupe Hersh
· October 16, 2015
If I could give no stars that would be best, this place is the worst the supervisor Susan is very rude and so is her staff. You would think in their line of business they would be courteous to people ...that were in car accidents and trying to take care of their vehicles. If your in need of tow service do not use them you will have nothing but problems and rudeness! See More
Patricia Blanchard
· April 6, 2017
I have been using Jan''s Towing since I moved to Covina about 15yrs now. I have never been disappointed, the drivers are friendly, give great advice, will do what ever is needed to get your car work...ing. Always honest, I wouldn't use anyone else. Glad AAA has a contract with them. Great tow truck drivers, keep up your great work. See More
Thomas Carney
· September 20, 2016
Super impressed, they treated me professionally and with respect. The older gentleman that drove me to my car and let me get my stuff out was awesome and helpful. I had a bad experience with an accide...nt, and Jan's made things a bit brighter with the great treatment of my car and me. Thank you. See More
Maria Varona
· December 6, 2015
My mother and I were in a car accident yesterday. After dealing with insurance, The other person stupidity, and the other towing company that was going to overcharge me. Jan's towing company is awesom...e. Not only were they more reasonably priced, but Rick Ray was very pleasant. Very professional, very knowledgeable even give us some tips on the auctions at the company holds. I definitely recommend Jan's towing company to anybody who needs a tow. Ask for Rick Ray! Two thumbs up! See More
Bradley Ruthers
· June 28, 2015
I was unable to get my key completely in the ignition, so I called Jan's to tow my car to the dealership.

Instead, the gentleman used his knowledge to figure out the problem and was able to get the ...key in.

Rather than just worry to tow the car, he worked to figure out the problem and saved me a lot of hassle and stress. Thank you.
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Debi Schoenick
· December 20, 2016
I have been struck with finding out I'm very sick this past week . I needed to get to pharmacy for something . I called and the dispatcher listened to my.story as well as put a rush on getting my righ...t back flat tire replaced ASAP as it was flat on my SUV.. Jan's towing sent Rick out he arrived in 10 minutes and replaced my tire with spare in about 15 minutes .He was so so nice ! Rick deserves a awesome Christmas Bonus ! So Jan my classmate and friend Thank you and make sure Rick gets a bonus k ! Thank you great service ! See More
Monique Gomez-Duchetta
· November 24, 2015
This is the worst company I have ever dealt with. I had my motorhome die yesterday at the smog test center and it needed a tow. The driver from Jans showed up and was an ass. He told me he wouldnt hel...p me change the position of the motorhome and that it "was my responsibility to make it accessible ". This is after he asked me "does it run?" When he got there. Now, yes the coach was facing the wrong way but there was about 75 feet behind it from which it could have been hooked to a winch and pulled out. After he left, I called my wife to bring my excursion and we pushed and pulled it out and into position and Corey from Edwins towing came and did a great job getting us home.
Seems like the driver hasnt learned about customer service and doing the right thing to help people out. Shameful at best.
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Elizabeth Genc
· October 27, 2014
If there was somethin less than 1 star, I would have chosen it. I was involved in a collision, and the police called Jan's towing. I diected hen where to take my car, but the driver left without even ...offering me a ride. I faxed them directions to release my car, but had to wait until the next daday for it to be released! A tow truck waited 2 hours while they claimed they did not have a release. Don't use them unless you want your vehicle held hostage while charges accrue. See More
Victor-Norma Medina
· June 5, 2016
Was very impressed with the customer service Jonathan Carrera provided, he went above and beyond In customer service!! He eased my worries and listened to my needs and was very professional
He is a gr...eat asset to your business Thanks again Jonathan!!

God Bless, Normal Medina
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Hurí Santos
· June 19, 2017
What is wrong with you?
I have been wating over two hours for a tow truck.
Doesn't AAA pays you enough?
Serafin Zuniga
· February 13, 2016
Jans towing the best ! My m5 was stuck in 1 gear and AAA call 3 different tow companies and all wanted to drag my car ! I said hell no!! so after 7hours l call jans towing and my car was in my drivewa...y is less then an hour .... Thank you lugo for taking care of my car you did a wonderful job See More
Bruce Fleck
· June 15, 2014
On Father's Day I was on my way to see my kids.Then my truck broke down. I called Jan's towing. Their service was very fast and professional. The tow truck driver named Richard was very courteous an...d was very empathetic of my situation because of fathers day.
Thank you.
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Elia Camacho
· August 8, 2015
Yesterday, I was having trouble starting my car, I had no choice but to call AAA. In responce to my call they send Mr. Adolfo Jimenez from Jan's Towing. He arrived before the estimaded time. He was f...riendly, polite, patient and able to work with my car needs. Keep up the great job. See More
John Lacy
· June 18, 2014
Rick was great! Got to us quick, very prompt, very professional. Truck was clean, a/c blew cold. Overall great experience. Well done to all involved.
Chandra Turner Keeley
· January 6, 2017
Henry is Awesome!!! He is truly a great guy and works so hard!!!
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