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Reviews
41 Reviews
Tell people what you think
Jeanine Hall
· December 4, 2016
Sure they pay your people, offer HR and health insurance options, but when it comes to providing the most basic of accounting functions the fall flat on their f...ace. Then their customer service is terrible!

I've been trying for over a week to get them to fix their syncing problem with Xero and I can't even get someone to return my phone calls or respond to my emails. Their reporting is abysmal, you can't even pull a basic payroll summary report that could be converted to a manual journal entry. So here I am without 2 week of payroll detail in my books. The end of the month has come and gone and I can't submit my month end reporting because our largest expense (personnel) can't be detailed out.

I will never recommend your product to another client. See More
Thuong Tran
· November 17, 2016
Update: Thanks to Jason Whitman - VP of Customer Success, my case was reviewed and I got the refund. Can't thank him enough for his daily follow-up, his underst...anding and support. Despite my negative experience, at the end I am glad that someone else in the company can make a difference and cares about the customer's experience.
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Totally screwed up my tax return. I contacted them in March and asked them to refund my FICA tax, they told me I have to file with IRS directly, and it took them more than a month to issue a letter I needed to file my tax return with IRS.
IRS responded to me and said they have instructed Justworks to refund me. Only when I contacted JustWorks again - they asked to see IRS letter to me before doing anything (not sure if they were even aware that they received a letter too). It took them few weeks to look into the issue, they updated my status in their system for 2016 (why didn't they set me up correctly from the beginning - which is more than a year ago?); but regarding my 2015 refund - they said: It's now too late to ask for a refund. A company handles payroll: turned me away when I asked for a refund the first time, when IRS and I asked for it the second time, they said it's too late? Isn't it very irresponsible with your own action? It's not wrong to say you just stole my 2015 tax refund.
No one does that, even the government - it may take them several months to return my money, but eventually they return the money, they dont take it away like this company did.
Can somebody other than the ops team contact me or look into my issue? Where's the COO? CEO? Legal? How can you let your customer have an experience like this? It's not only about the experience or customer service, it involves money. How can anyone trust to use your service to handle the payroll when you can just steal our money with your bad operations? See More
Charlie Wolf
· December 28, 2016
Awful, awful customer service experience. Apparently I was lied to about whether I could use the system without automatically scheduled payments, and then was ...told after using the service for nearly a year that I would have to switch providers if I didn't use automatic payments and pay a cancellation fee. When I refused to pay a cancellation fee for *their* error, JustWorks stopped responding to me and refuses to close my account even though I have already switched to another provider. See More
Terri Holland
· May 1, 2017
Asked for basic information and they blew me off claiming they did not cover something I don't do. A waste of time. Their sales department is a joke.
Sophia Potter
· February 16, 2015
I was very happy with using Justworks for our non-profit contractor payroll, which we only use once every 2-3 months. The direct deposit was very easy and simpl...e to use on both ends. Unfortunately, Justworks continued their outstanding free plan in December of 2014. Paying $75/month per employee is completely unreasonable for us as we only have 6 contractors and don't use the service for 1/3 of the year. Customer service did offer to "grandfather" us in for another year on the free plan, but we would still have to add this rather large expensive to our operating budget in 2016. We're going back to paper checks. I'm very disappointed in this decision. See More
Xime Paz
· September 16, 2016
Never answer the chats at anytime � First payroll went through without verifying bank account details, my routing number was wrong, I corrected it and it was such a mess, they didn't even provide a solution. I never experience such a bad service with payroll...
Matt Moreno
· June 21, 2015
Great idea at first. Looking back I wish I would have done more research. Be prepared to pay $85 a person, plus debits out of your account randomly and they sta...te it is for fees to stay compliant. Even ordering a poster to send and have installed in our office, only to find out we would pick up the expense for this service and done with out us knowing. We used them for one payroll cycle, mentioning a few days prior we would like to cancel and they came back and advised binding fees that were paid will be charged since we used their service for one cycle.. Buyer beware, I would suggest using ZenPayroll and combining with Zenefits, and BambooHR for a fraction of the cost... See More
Fady Helou
· February 25, 2016
Very poor support. Start a chat and good luck getting someone to respond. So many bugs, with just about anything you want to do. Keep calling support just to ge...t apologies but nothing gets fixed. Simple thing as getting an employee added takes 2 days to get to help get it done even though they admit the issue is on their side. Been waiting for a quote on dental insurance for more than a month now. Will take my business somewhere else. See More
Dorothy Richards Grootonk
· March 18, 2016
Payroll screwed us twice! First by deducting the wrong amount for state taxes and then adjusting the amount WITHOUT notice, resulting in an unexpected and ongoi...ng $150 monthly loss for our family right before expecting our second child. Secondly, by making us liable for the unpaid taxes they idiotically left off FOR A WHOLE YEAR. The insurance options were awful and we've encountered a problem with back end data not matching up to reality almost every time we've gone in, despite having contacted our "representative" to adjust the information at least 3 times. We have a nickname for this company: "NeverWorks". See More
Melissa Ann
· January 15, 2015
I couldn't recommend a better system for companies small or large. As a startup company, it has made the world of difference for us. We use them as a huge sel...ling point when working with all of our apparel lines, as no one else in our industry can offer the online systems we can through Justworks. Absolutely FIVE STAR! See More
Aaron Christopher
· September 16, 2015
You guys really messed up our payroll taxes and now no one is even caring to give us the courtesy of a call back. My company has been ignored countless times f...rom your employees. June in particular, Steve before her.

Can someone please contact me, now, today. Aaron Evans, my company is squints, my direct cell phone number is 3308081250. I will alter my review when this is solved. See More
Gregory Coe
· June 14, 2015
I think this is a great idea, have you thought about adding accounting services for businesses. That would complete the circle of major needs for startups and small businesses.
Barry Feldman
· June 27, 2015
This is a well dressed up for "young entrepreneurs" PEO. They all say they provide cheaper benefits but they do except when they don't. Yes that confusing.
Steve Schunk
· September 2, 2015
Belligerent sales people, with a certain slime factor that somehow "found" my personal number - now how'd they do that? So how could I ever use a company, especially one that specializes in "compliance" with unethical sales methods and tactics?
Radford Tam
· November 20, 2015
Justworks is awesome! They take care of all your payroll and benefits needs.
John Challenor
· February 17, 2015
Requested a quote on medical insurance for our small business and they just don't respond!
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Videos
PEO
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Looking for a new job? Our VP of Employee and Customer Success gives some insight into the 3 things Justworks looks for when #hiring.
3
Justworks' Bowtie Techie
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Posts
Justworks
15 hrs

Want to become an expert at #networking?

From connecting as an introvert, to reaching out online - we spoke to 6 experts and are sharing their tips on building your network from the ground up. (MakeOffices, The Muse, Voray, Motivate Design, Brllnt - Brilliant Collaborations, and Quartet.

Level Up Your Networking Skills with Tips From Six Experts [eBook] | Justworks
Whether you’re shy at networking events or want advice for networking online, this eBook has actionable tips for everyone.
justworks.com

The #immigration and visa process in America can get pretty complex. UNCUBED teamed up with an immigration attorney to tell every visa-holder, HR pro, and citizen, what they need to know.

Everything You Need to Know About Work Visas
The already complex immigration and visa process in America has become chaotic. An immigration attorney briefed us on what every visa-holder, HR pro, and cit...
youtube.com
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Posts
Justworks added 10 new photos to the album: #Justwomen — in New York, New York.
June 1 at 7:36am

#TBT to last month's #Justwomen event in NYC - Discussing the importance of having an open dialogue about gender in the workplace with Ellevate Network's Kristy Sisko and The Boreland Group's Jennefer Witter.

Reduce employee turnover with these 5 simple (+ easy) perks! (cc Greenhouse Software)

5 Small Work Perks That Decrease Employee Turnover | Justworks
The last thing you want is for great employees to leave your company. Reduce employee turnover with these simple perks.
justworks.com

Wondering what a #PEO actually does? This 96-second video is here to answer all your questions. (NAPEO)

PEO
Posted by Justworks
520 Views
520 Views

UNCUBED shares 5 quick tips to help you on your career journey.

Top Five Career Tips
Uncubed presents five quick tips to help you on your career journey. Featuring: Rebekah Rombom - VP, Career Services & Business Development at Flatiron Schoo...
youtube.com

Offering your valued employees perks and benefits is key to keeping them happy. Learn the real difference between the two, here.

The Difference Between Employee Benefits & Perks | Justworks
Provide employee benefits and perks to attract top talent and keep your valued employees happy.
justworks.com

Have you heard about our Justworks referral program? Yep, we want to pay you for what you've already been doing: telling your friends about Justworks. Learn more about it, here.

Justworks Lovin' - Our Customer Referral Program | Justworks
Have you heard about our Justworks referral program? Yep, we want to pay you for what you've already been doing: telling your friends about Justworks.
justworks.com

Baremetrics shares the 67 tools and services they use to run their #startup. (cc Slack, Sketch App, Buffer)

The 67 tools & services we use to run our startup
Running a company requires very few tools and services, however there are quite a few that do make things much easier and faster. We get asked...
baremetrics.com

When you're running your own business, #Bossface is hard to escape. Learn more about our campaign, here: http://www.campaignlive.com/…/bosses-face-to-face-h…/1432687

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Andrea Prestinario
May 26 at 9:09am

Have you been bossfaced yet!? Justworks subway ad campaign is everywhere. #WhosDaBoss

Intuitive design + curated collections shine in our customer Minibar Delivery's new app. See how their work came to life, here.

New App, Who Dis?
Say hello to the new look of the Minibar Delivery app. Here's what's new: Use code: TAPTHAT for $5 off your first order on the new app. So go ahead, tap that app.
blog.minibardelivery.com

#SummerFriday season is officially here. Are you offering this inexpensive perk to your employees?

Summer Fridays is an Inexpensive Perk Employees Love | Justworks
Have you thought about offering summer hours to your team? Learn the potential benefits of summer Fridays.
justworks.com

Do you have what it takes to be an effective leader?
1. Good communication skills
2. Sense of humor
3. Thoughtfulness
Read our full list of 11 qualities on the blog, and see for yourself!

11 Qualities All Effective Leaders Possess | Justworks
Great leadership is at the core of every successful business.
justworks.com

Calling all #smallbiz owners - have you seen our Resources Page? It's here to help ease the daily stress of running your business. https://justworks.com/resources

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You take care of your employees, we take care of your #Bossface.

Learn more about how we can help your #smallbiz: www.justworks.com

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