La Hacienda Mexican Restaurant DerbyMexican Restaurant
This is usually our choice for Mexican restaurant
s in Derby because the food is typically very good, but I'm torn on if I should continue there after the horrific service we got tonight. After being s...eated and not being greater by wait staff we began to browse the menu. A little while passed and we saw more tables seated, again no wait staff or chips like with us. Eventually someone came along to wait on the table seated about 15-20 min after us while we still sat without anyone even checking on us. At this point we had reached our limit and just left. We have always enjoyed eating here but this experience has left me more than a little disappoint ed.
Michele Curry Hill
The food was very good. Service was okay but only okay. Waiter was not friendly at all. What took me by surprise was that we were charged full price for soda refills. The waiter never mentioned that s...oda refills are not free. Technicall
y I guess he didn’t refill he brought us each a fresh glass. We did not ask for new cups and it didn’t seem odd as other restaurant s do that too. This is the first place I’ve been in many years to charge for a refill. Thankfully only 3 of us had sodas and only got one refill each. So they charged us for 6 sodas. Just seems that since free refills are the industry norm that waiter should have mentioned it would be an up charge. One other thing about the waiter. This meal out was celebratin g our sons 13 birthday. I told the waiter it was our sons birthday and he did not even say Happy Birthday to him. Ignored his birthday completely .
Siska Van Soolen DeYoung
I have been to this place before and the food is good but the service is either lacking or terrible. I took my kids there this afternoon to get some lunch before heading off to a movie. Got there and ...was seated but no chips were brought to us, no waiter came, nothing. Waited 30 minutes and didn't even get water to drink. We couldn't find a waiter anywhere so we decided to leave. I didn't want to miss our movie and if we had stayed to get any food, we would have missed the movie we wanted to go see. Not sure I'll ever return here.
We've been regulars at La Hacienda for a year or so and have always gotten great Mexican food at reasonable
prices. It's really good food at fast food prices, which is hard to beat.
Junior Soto Berumen
service was terrible, food was cold and was still cold after we told them, the steak had more fat on it than actual meat, brought ketchup for the kids after they were done eating AFTER several times o...f asking for some, drinks were hot and we told them and never brought new ones. most definitely
The front staff people are rude furthermor
e to get a waiter/ waitress to come by your table is almost nonexisten t and you're a burden.... They have offers that they put on Facebook they don't want to f...ulfill.... .
Went there for over three years and only had two bad experience
s. The first experience was a very busy night and waited almost 40 minutes for our food. The second was simply having a large and very lo...ud party seated next to us about 10 minutes after we were seated. No complaints about the food and have always loved it.
Keyla Molina De Nunez
I love the food, quantity and reasonable
prices. Each time I’ve gone I’ve had good service. They are a busy restaurant !
Derek G Shore
The molcajete and pineapple fajita's were incredible
. Service was excellent. We had a super meal experience !
Zenaida Machado Rocha
We had a friendly waitress and they sang to my daughter for her birthday and free dessert. It was my first time. Thanks
Happy Friday! We have lots of drink specials today including $5 U-Call-It tequila shots (some exclusions apply). Celebrate the weekend with us!