Reviews
3.7
67 Reviews
Tell people what you think
Angus MacGyver
· January 30, 2018
Update (2/21/2018): I will give them some credit (new management) that they are now trying to find a solution. Unfortunately the current status is that since my windows are no longer manufactured and ...the manufacturer is out of business that they wouldn't be able to fix the problem for free. Of course they already replaced 2 of my original windows with a completely different manufacturer under the warranty they provided when I made my initial purchase. Will have to wait and see how this goes.


I had Nescor come out to replace all my windows in 2008. The salesman was absolutely horrible. He droned on for way too long and asked for tea, never drank it then asked for water and never drank that either.

I chose them because they were the only contractor that would completely remove my old windows and frames. Others would leave the existing metal and place the new windows around it. Nescor was the most expensive but completely removing the old windows was very important.

The installers were phenomenal and cleaned up pretty well when they finished. Turns out a few years later, when I opened the top sash to clean, the weather stripping pulled out. Nescor responded fairly quickly and replaced all the top sashes as this was a known defect in the windows they installed. What company knowingly installs defective windows???

Needless to say I had to have a few windows done more than once. Another time I had windows that supposedly weren't affected by the issue actually have the same problem. The installer called me the morning of the repair to say that he was unable to replace the windows (they were no longer carrying the model that were previously installed) as he didn't have all the parts. A short while later the Customer Service person (Cindy) called and said that the installer was wrong and he will be out to finish the repair. Needless to say the installer was correct and he didn't have the correct divider piece to seal the windows (adjacent to one another) together properly. He gerry-rigged a contraption and said he would be back. Eventually he came back and fixed the issue. This meant I had to take 2 days off of work for this repair which was wholly unnecessary as the installer was correct but management said otherwise.

Fast forward a few more years and one of the sashes that was replaced had the weather stripping pull out again. I called numerous times had multiple visits (more time off of work) by Nescor service people. They brought the wrong sash out one time, measured it 3-4 times and still have not replaced the sash. I tried and tried but Customer service never calls back, there's no email traceability, the BBB is just a sham as they dismissed my claim as I had no proof (this goes back to Nescor only using phone calls so there's no paper trail). I gave up after 2 years of trying to get a sashed replaced.

DO NOT have Nescor do any work for you.

They will also keep calling you to try to sell you more things yet when I tell them I've been waiting for 2 years to have a sash replaced they say they will look into it...and nothing is done.
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Philip Lovett Sr.
· January 2, 2018
I had the windows replaced in 2016. Triple pane, suppose to be air tight. The glass on the inside of the house is cold during the winter, and there is water and ice along the base of the upper window.... I sent pictures of the problem and spoke with a "rep" who was going to have someone come out to look at the problem. I still have not gotten anyone out here to address the problem. I spent $12,000 to have these windows installed. I WOULD NOT recommend Nescor for windows, and I would advise everyone who is shopping for windows to look elsewhere. See More
Stefanie Davis
· January 15, 2018
I’ve been trying to get help from this company for over a month now after a shotty window installation and damage to my house, still no call back. Funny because Nescor was more than diligent in gettin...g me to sign a contract for the work, but they clearly don’t take any pride in a job well done, just run away with my money and leave your CUSTOMER unhappy. I feel robbed, steer very clear of these folks. See More
Rich Robinson
· July 9, 2017
Had our roof replaced about a month ago, Nescor not only did a great job, the people that did the roof were super nice, and quickly stripped the entire roof, replaced plywood, and had the new roof ins...talled. Two of my neighbors that had roofs done recently, have commented on how great it looks, and hoped their roofing guys did as good of a job as they watched the Nescor roofers doing. Then the gutters were installed the next day, and he was another super pleasant guy. Everyone did a great job, and left behind no mess whats so ever. See More
Geneva Stokes
· August 15, 2017
This company is horrible. I wrote a review and they had it removed. So I'm just gonna help out and write another. It is important for people to know the truth. The COO of the company is a bully and a... tyrant. If you want to be abused and belittled and disrespected, this is the place for you. He said the only reason people work at nescor is because they are losers. He sits around mocking his employees and honestly, he isn't adequate to even be in the position he's in, because he doesn't know anything about anything. He's facetious, condescending and those are just things he calls himself. I want to make it clear that the company would be a better place without him. He is bringing that place down with his misery. See More
Mary Heslin
· January 14, 2018
I had all new windows installed. Guys we’re great that did the installation! Disappointed that no one called after the installation to follow up on how things went. Overall, good experience!
Stephen Fishman
· June 7, 2017
Update 6.11.17

Spoke with the owner at length twice. Although we had some miscommunication at first we worked it out and he reassured me that he has worked on thier initial contact script. He was ...sincere and I fully believe him.

If I decide to go ahead with some window installation in the future ( I will...our windows are from the 1950's) I will give them a shot at winning my business.



Be very careful. When they called me to do an energy assessment o asked the woman point blank " is this going to be a sales call? Do you products or services you will try and sell to me?". She answered no, it is just an assessment.

It was a sales call. The man was very nice but that isn't the issue.
They lied.

And when I called to address.this with them the " sales manager" defended their actions and hung up on me.
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Mark Uttecht
· June 5, 2017
We selected Nescor from a group of 4 window replacement contractors, to install new windows in our home. Sandy our salesman was fantastic, and along with the solid product and tremendous price point w...as a big reason we went with Nescor. We're very happy with every aspect of our experience. The windows arrived a couple of days ahead of schedule. The installation crew worked us into their schedule quickly, and completed the installation very professionally and efficiently in one day. The new windows function perfectly, and have greatly improved the aesthetic of our home. We would highly recommend Nescor for your next home improvement project. See More
Kim Collins
· June 10, 2017
They did not clean up nails at all. We had to buy a bigger magnet to pick up all the hundreds of nails i go out and rake and pick up morw every day.... With kids and dogs absolutey unprofessional even... after asking the to do it STILL not done my 75 year old father is out there having to do their work... I am going to blow up all the pictures I have and advertise what they left right next to there sign in my yard and show everyone what a crap job that was left and killing my flower bed and being way overcharged for the job..not to mention 7 days taken to fix a hole in my wall that was broken straight through..the amount of nails I have is unbelievable... See More
Kristin Wampler
· April 25, 2017
If you are looking to replace your windows or gutters Sandy is the man you want to talk to. He knew exactly what we needed and offered us solutions we didn't think were possible. He didn't waste our t...ime and made sure we got the best deal for our money. He made us feel like we were his only client by being so attentive and working with us through the entire process. I cannot say enough good things about the installers who came to replace our windows and gutters. They worked for hours replacing the casings, rotten frames from the previous home owners, insulated and repaired the work previously done. We have no more drafts and our heating bill has been cut in half. What was supposed to be a few hours took them 10 and the work done was amazing. They even replaced the support studs. The work Nescor does and the products they provide has been a great investment! Would highly recommend them! See More
Dan Costello
· August 3, 2017
Nescor was willing to work with me every step of the way. My new roof is beautiful and very high quality. I would highly recommend this company for all your roofing needs.
Maria Rosal
· December 23, 2017
Overcharged and “Mickey” refusing to adjust the price. The installation was not done as contracted ( wrong assessed) and an adjustment to the price was supposed to be done. It’s been 3 months.
Leslie Duthie
· January 27, 2017
We live in an old house, over 100 years old!x We installed 3 custom sized windows in our living room in 2013, it made the room so much more comfortable during the winter. This winter we decided to r...eplace three more of the original windows in our house. These were next to radiators and I could imagine the heat going right out the old windows. We are very happy with them. NESCOR came in and did all the removal, replacement and finish work in a few hours. See More
Jonathan Hunt
· May 10, 2017
These guys were walking door to door to drum up business in my neighborhood yesterday. My wife answered the door and gave them my cell number because she does not deal with house matters. Anyway she t...old them to call me to discuss whatever they were offering. Then this morning at 8am and again at 1pm I get a call to confirm my appointment at 6pm tomorrow. Nobody ever made an appointment. I never made an appointment and my wife would definitely not ever schedule an appointment for me without talking to me first. The guy on the phone insisted we did make an appointment and was pushy and rude. Really strange and annoying way to do business. See More
Stacy Warren-Weibel
· November 10, 2016
Just purchased our home in August and have around 25 trees on our property. A cold call by Nescor lead to a home visit by Sandy. Very interesting demo for all products available to homeowners and Gu...tter Shield by far was the best way to go for us. Product was installed in a half day, they cleaned the gutters and pick up all debris before they left. Check back with me in a year to see how they hold up to New England weather See More
Bob Fall
· August 5, 2016
I had a stone coated roof installed this spring.Todd and his crew did a great job in 2 days. I don't usually have anyone work on my home. I do all of my repairs myself. I have very high standards. But... Todd and his crew worked with me. I have a log home that I built myself and I love the look of the metal roof. The color and the trim, everything goes perfectly with the cabin. See More
Lisa Swanson McGee
· April 14, 2017
We had this siding put on. It has kept coming back off. Separated and we paid a great deal of money for a product that will not stay together. We have called the company and they came out twice but ...pieces are still coming off and there are separations. I would not recommend them to anyone. See More
Cathy Lovett
· November 4, 2016
We had our windows installed during the summer months. The crew worked for 8 hours before the job was completed. We were very impressed. Since that time, we have noticed that the windows fit loosely i...nside the frame and now that the weather is getting colder, there is condensation inside the windows, where the glass meets the frame. Looks as if there is something wrong with the seal. I'm going to contact Nescor in hopes of having someone check this out. See More
Kristin Charpentier-Allard
· August 28, 2015
Very disappointed in the customer service I received when requesting a quote for a new roof. A Nescor employee came to give me the quote but then also brought along with him his driver due to his lic...ense being suspended (information provided by another Nescor employee after the fact). During their visit I was never told that this other individual was not a Nescor employee and they presented it as he was also an employee.

These two individuals told me my only option for roofing was a rolled rubber roof. They quoted me three different prices, one being 30 percent less then the highest price if I agreed to sign immediately without them walking out the door.

After declining to sign immediately they followed up with a phone call the next day and when I said I wasn't interested and was talking about the visit I found out at that time that there should have only been one person on my in home visit. They then said they would be sending out a Vice-President to meet with me and explain any rebates that would be applicable as well as to confirm the quote.

When the Vice-President came out, it turns out he wasn't a Vice-President, however I was never notified of this change on who would be visiting my home again. This individual now said I had three (then changed to four) different roofing options. He gave me a price $2K lower then the original quote ($2K lower then the one that was 30% off). When I stated that I would not be making a decision that day especially since I wasn't sure if I could trust them given all of the mis-information that had been provided by Nescor as well as them allowing a non-employee to enter my home while presenting as an employee he became very upset and was just short of yelling.

I will certainly be spreading the word that people should not use Nescor for their home needs.
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Dave Wanat
· November 4, 2016
Workers arrived on time, were courteous, neat, knowledgeable. They worked steadily and completed the job on time.

The roof looks great and performs as a roof should, no leaks! Worth every cent it c...ost. The thin extra layer of foam insulation actually insulated us from road noise on our street when construction vehicles pass by! See More
Sandy Magill
· April 1, 2017
Had my house roof down 2 years ago. The men who did the job were exceptional. Cleanup was superb. Had my garage roof done this winter another roof competed with exceptional material. Replaced my... entry door to the garage, the 3 guys who did that were super. They were exceptional in workmanship and especially cleanup. See More
Shawn Klingener
· July 18, 2017
We met with Sales rep after thinking about an attic shield to help with heating costs and cooling costs. We are sure glad we did! our Electic bills are lower this summer. We also redid some basement... windows which were installed above expectations. We are truly satisfied with our purchase. See More
Kitty Dudley
· April 12, 2015
My husband and I had a roof and insulation installed a few months ago. The salesman was very thorough in his explanation of the products. The roofers were on time and had a challenging first few hou...rs removing the snow from our existing roof. They worked hard for 2 full days and did a thorough clean up job at the end of each day. The men that completed the insulation install were also professional and hard working. The company had both an outhouse and dumpster delivered, which I appreciated. There were a few small issues that happened during the install, but were handled within days of completion of the job. Pasha and his crew were great! See More
Nichole Miller Beaulieu
· June 20, 2016
I want to first start by saying... .I know most people think they cannot afford this very high end roofing but YOU CAN! I am so glad that the rep knocked on our door that day. We had to juggle a few f...uture items around to make this work as we are your average every day work-a-bee's but this was the best investment we've made in a long time! Life time guarantee! Come time for retirement, we won't dipping into funds for a new roof, we will be enjoying life! The team from the sales person, to the project manager, to the crew that showed up on site were all very nice and professional. The workmanship is of the best! they took very good care of our property to be sure nothing was damaged. We had the roof and the gutters and guards done as well as the solar attic fan. Not sure the fan does as much as we hoped for, but it's something. The financing they offer worked out great and we were able to make our payment plan that fit our budget to pay it off early with no penalty. If you are looking to have a roof done I highly suggest you meet with Nescor first. Never hurts to get several quotes and do your homework, not on just the company, but the products they use. they don't make roofing like they used anymore. Also, always check references, insurance, and BBB. Again... BEST DECISION WE MADE!! Love my new roof and gutters! An investment that will pay for itself!
Thank you
Nichole
Bristol,CT
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Kevin Secino
· December 8, 2015
I did some homework in preparing to install a new roof for my home in Leominster MA. Did most of the roofers research via the web and came across Nescor..

I had no experience with this company and w...as a little skeptical in considering a company that was not located in my local Central Ma. area.. I considered a few local contractors, each were very professional and each had excellent reputations, so my decision to go with Nescor had nothing to do with price. It had everything to do with the quality of the roof, warranty, craftsmanship and roof type. I didn't want to have to fund another roof 25+ years from now when I "hopefully" will be in my early 80's.. I decided to install a metal roof. I must say I was very pleased with the entire orchestration of service, from Dave in the scheduling of the project, the crew that was on site, and Joe Sullivan who is the Sales Manager who convinced me that the metal roof would be a good investment. I am one of those consumers who believes you get what you pay for, and although the cost of the roof is greater than typical oil based shingle, I feel I got a fair price for the work involved. I had nothing but a very positive experience working with Nescor I highly recommend this company. Oh, I paid this company in full and there was some follow up work that was needed.. they immediately dispatched someone to address some cosmetic work around my sky lights.. very impressed!

Thanks again for a job very well done!

Sincerely,

Kevin Secino
Leominster, MA.
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Teresa F Wrenn
· July 14, 2014
We had new windows and shutters put in by Nescor; the house looks great with the new windows!
The installation of the windows and shutters only took one day was done by 3 men, the workmen were very ni...ce, they replaced some of the old wood and wrapped all the window frames with aluminum; as they said they would, any mess they made was cleaned up and the old windows were taken away.
Looking forward to some energy savings this winter, the windows are very easy to clean, love the grids inside the windows.

Nescor also replaced our front door and a put in a new storm door.
Initially we had some issues with the front door but they came back and corrected it.
The sales man and production manager are very nice to work with.

Overall, we are satisfied with the work, the workmanship, although good, is not perfect.
The quality of the work and the quality of the material make the price reasonable. You get what you pay for!
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David Kaplan
· June 9, 2014
I would give NESOR the highest rating. I remain most impressed with the professional manner and the meticulous timing. From the first meeting, roof inspection and then given priority in that the roof ...was leaking. Financing was approved, painlessly, in 24 hours. The work was scheduled for the next available week day. Day one, dumpster and Porto let arrive. Day two, first thing in the morning, the old roof comes off. Second day, first thing in the morning, the new roof goes on. Fourth day, dumpster goes. The clean up was meticulous. The quality of the work and the quality of the material make the price reasonable. You get what you pay for. See More
Charlene Vella Luzey
· September 30, 2016
I was pleased until my roof started leaking tonight in the living room, (after the 1st rain)! It was just finished last Thurs. the 22nd. Office is closed and who knows if anyone monitors voice mail ...after hours, or for that matter this review. Waiting for a call, need a tarp as this weekend is the first wet one in ages.

A Chris came out Saturday morning and hopefully fixed the issue by caulking/beading. So far so good. The next rain will tell.
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Jason Haley
· September 10, 2016
Overall not impressed. We got way overcharged for something we didn't want.
The roof went OK. It was fast. But they killed all our flower beds and shrubs. Took absolutely no care in preparation.
We a...lso had french door replaced. They couldn't do the door we, first,agreed upon. And the one that would work for our space wasn't, at all, what we wanted. They provided no pictures or clear description. Now we have this crappy door that does its job but not what we wanted. And it cost $2000 more. WHAT?
They should've done the job for the original agreed upon price. I'm sure they could eat the $2K. They charged $37K for a $22K job,after all. It's not our fault that the original door we wanted wouldn't work. When they quoted, they believed it would.
Disappointed, unhappy and ,definitely, will not be calling nescor for any future work.
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Salvatore Morello
· May 14, 2014
I used NESCOR to install gutter covers on my new home. Not only was the salesperson extremely friendly, he was also very knowledgable about what the market had to offer and took the time to walk me t...hrough all of my options. Their prices were competitive even though the quality of their product seemed to be superior. Additionally, they were able to accomodate my busy schedule and installed only two days after I signed my purchase agreement. Their installers were extremely efficient and did not leave a single piece of material behind. I would not hesitate to recommend them to anyone looking to purchase a gutter system. See More
Janep Prior
· June 24, 2016
I recently had the solar attic fan, attic insulation, and gutter covers installed. I had Wendell do the inspection and he spent much more time than initially suggested by them. However, he informed me... of things that went above and beyond.
The two gentlemen that came to do the work were timely and very presentable in appearance, and very professional.
I had to contact the office for some paperwork and they were extremely quick with their correspondance. So far, I have no complaints. I hope the reward of energy saving is well worth the cost.
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Nicky Harris
· January 30, 2017
I was very impressed with "the Nescor guys". Rob Dominick did a beautiful job on the windows and I knew it was being done by an expert! The young men, Vadim Buguta, Ivan and Tony were excellent worke...rs and made short work of the attic. They helped me up the ladder to take a look and even took pics with my camera for Gordie. I will recommend Nestor to others because these guys made this a good experience. Well done!!! See More
Brian Bedard
· July 3, 2015
Bad experience to date with Windows! They told us lifetime warranty but now will not honor that any more since the window company declared bandruptcy. The funny part is that they have a window to ...replace my bad one and will not install it. Tjhe were stringing me along for over a year to replace it. Very poor customer service. Would not recommend them to anyone. So be careful if you get anything from them, they will NOT back it up or help you out. Best regards. See More
Cynthia Feller
· February 29, 2016
They did a good gob stripping and installing my new roof. But, I have been waiting about 2 weeks to get the gutters up. They started to install them. But, they were not cut right. In the mean time old... material is sitting in my backyard killing my grass and my dogs keep messing with them. I, also , asked for pictures for my insurance company. Never received them See More
Susan Fiske
· May 10, 2017
I had my roof replaced by Nescor. I got the super duper metal with 7 layers of epoxied rocks. Looks fabulous and the plan is for it to outlast me and my descendants!
Luis Garcia
· January 27, 2017
Got my house insulation and windows done. And heat bill that we are now saving is incredible. Thanks to Nescor for their excellent job. I definitely recommend them.
Diane Dellaquila Johanson
· May 28, 2014
I would recommend NESCOR. They just completed a job at our home consisting of new siding, windows and gutters. Everyone at NESCO was very customer service focused and readily available for questions ...or concerns.
The employees worked efficiently and as a team! Clean up was done each day before leaving the job site and going home.
When the job was competed the debris was cleaned up from around the house along with the dumpster being removed from our yard the following day!
Could not ask for better service.
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Ann Cooke
· July 15, 2014
Our steel roofing was installed a month ago. The quality of the roofing is excellent, It enhances the overall appearance of our home. Every aspect of the project was done with exceptional timeli...ness and care. From the moment the workmen arrived until the final cleanup the workmanship was professional. Pasha the supervisor of the entire project was extremely helpful, attentive and personable. See More
Steven Kowalski
· July 7, 2016
Nescor is a great company that will help you out with your home improvement projects. They are friendly and very helpful with whatever your needs may be. The work gets done in a very timely manner and... no mess to clean up. I recommend them highly. See More
Matt Chartier
· February 24, 2014
I was not impressed by your home energy assessment I received. There was no thermal imaging, no negative air pressure tests, they didnt even check what light bulbs we had. It was basically a sales... pitch on your attic barrier. And for $5000 to install this attic barrier seems quite high. My attic space is less than 2000 sq ft. Rep tried telling me my windows were not energy star, so I proved him wrong as my garage windows still had the stickers on them. My house was built in 2010, and I am just looking to see where I can improve my home and save money. This did not do it for me. See More
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Another happy customer in Vernon, CT!! Our Stone Coated Steel Roofs are built to last. In fact, they’re so durable that when you replace your roof with our product, you’ll never have to re-roof again! Call us for a free estimate today! 1-888-NESCOR-1 / nescornow.com
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Another happy customer in West Hartford, CT!! Call us now to schedule your free home energy assessment! 1-888-NESCOR-1
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Nescor Nation - Changing wintery conditions in Western MA and CT. If you have to drive today, please be careful!

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More of our roof work in progress, from the drone's view!

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At Nescor, we have insulation techniques that can improve any home. Start a small project that protects you more than just the builder's insulation. For more info: 888-637-2671

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It is rewarding to see Nescor's excellent people following a strategy of enhanced customer service. I have every confidence this will produce benefits over time.

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As a relatively new Nescor person, I am constantly amazed by the customers who say "They did our windows in a half day, cleaned up and were gone" or "They did our roof in a day". I have some roofing experience and my projects go 3 weeks, not counting the debris field that has to be cleaned by my family!

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Well Football is in the air, Nescor Nation, Gronk is back and this is kind of funny... https://www.facebook.com/CBSSports/videos/10155629372791773/

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Alex Trebek is a treasure.

"As our gutters often became clogged, NESCOR'S Gutter Shield by far was the best way to go. Sandy the Representative was great. Product was installed in a half day. Nescor cleaned the gutters and picked up all debris before they left!"
Stacy - Westfield, MA

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A lot of people ask how Stone-Coated Steel roofing is different. Well, it's fireproof, windproof to 120MPH, it looks like architectural shingles, it lasts 100 years and weighs 2/3 less than regular roofing! Call Nescor to learn more! 888-637-2671! pic.twitter.com/Jdm9KKolg2

“A lot of people ask how Stone-Coated Steel roofing is different. Well, it's fireproof, windproof to 120MPH, it looks like architectural shingles, it lasts 100 years and weighs 2/3 less than regular roofing! Call Nescor to learn more! 888-637-2671!”
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The winter pattern: Snow then melting then roof leaks. Is your roof ok? With more snow in the forecast, you might want to have our professionals take a look. Free estimates and the best installation pros!
Call Nescor now at 888-637-2671 pic.twitter.com/3CfIbmxk2Z

“The winter pattern: Snow then melting then roof leaks. Is your roof ok? With more snow in the forecast, you might want to have our professionals take a look. Free estimates and the best installation pro's! Call Nescor now at 888-637-2671”
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For more information on Nescor and our services, visit www.nescornow.com

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Another 'Rockstar Award' for another great Nescor performance. Paul was a go-to hero for two days straight at corporate. While covering his position, he volunteered to pull out heating ducts from overhead and help reroute them. Paul, for your ideas about improvement and your willingness to pitch in, Nescor salutes you as a true 'Rockstar'!!! Thank you!

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Our Steel Roofing jobs. From drone video. Gorgeous:

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Does anyone insulate their basement floor? No, because heat doesn't go down - it goes up! Attic insulation by Nescor - the right way to stay warm! http://nescornow.com

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NESCOR @NESCOR01
Attic insulation is 'the place to start' to make your home warmer. Heat rises and more attic insulation will give your furnace that break! For a free quote on a half day job, contact us! 888-637-2671 Nescor!

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