690 Reviews
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Mary Crowley
· November 30, 2017
I sent the below message November 9, regarding my November 8 visit to your store via private FB Messager and never received a response. I’m disappointed in both my visit and your lack of acknowledgem...ent.

“Hello, I went to Nordstrom yesterday at North Bridge Mall in Chicago, hoping to find a lipstick. A man and woman stopped me as soon as I entered cosmetics, offering to help, and I told them I rarely wear makeup, I’d just like to try some lipstick colors, hopefully one with moisturizer. The man said the woman would help, so she showed me a Nars lipstick with a color I didn’t like, then she tells me she’s late for a meeting. (So why did you accost me then? I refrained from asking. ). I told her to go, and she said it’s ok (so why tell me??). Then she showed me a Bobby Brown one with a better color but it was dry, no moisturizer. I told her several times I was hoping for a fun afternoon of trying different colors, but she just shrugged. She didn’t seem to have anything else to offer (didn’t seem to want to help either) so I left. I was pleasant to her, though quite disappointed, and the more I reflect back on it, the angrier I get. In your entire cosmetics department I was shown two lipsticks, only one had the texture I told her I wanted. Today I’m going to try a different department store; hopefully I’ll get better ervice from a staff member who doesn’t tell me I’m inconveniencing her about some meeting which may or may not have been true. “
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Fanchon Cross
· December 8, 2017
I shop here all the time. I went in today for shoes for gifts for my nieces. Was helped by Jennifer in Kids shoes. She was so very nice. I was also helped by Kim in Accessories where I picked out a Ka...te Spade necklace and to end my trip I stopped in Bp shoes where the very friendly Jetaun helped me pick out my very first Uggs. I must say they made my trip to Nordstrom worth it. See More
Liz Reinhardt
· November 20, 2017
Went to Urban Decay section of Nordstrom on Saturday and the service I received from Amanda was amazing. She was so informative and not pushy on what items on I need to get.. instead she was showing m...e different makeup tips and items that would be a necessity. She had such a wonderful upbeat personality and truly is very welcoming. She provided the best customer service that I have received thus far. See More
Britt Reed
· September 25, 2017
Love the Chicago store. Bought shoes from a nice guy Danny. Worked with me for a long time very patient to find the right shoes. Never pushy. Had makeup done at Tom ford couldn't be happier. May neve...r shop suburbs again. See More
Michael Gey
· February 11, 2018
Enjoyed our afternoon of shopping and having the bar on the men’s floor was a nice added touch. Enjoyed our cocktails and then finished our shopping.
We are kicking off Fall Beauty Trend Week! RSVP for our Cocktail Party Friday 9/22 and Trend Runway Show 9/23. Call 312-464-1515 for details and purchase your tickets while available.
It's a beauty party all week here at Nordstrom Michigan Avenue! Our favorite event, the Fall Beauty Trend Show, is this Saturday morning! Do you have your tickets yet? Call Beauty Concierge at 312-464-1515x1424 to get on the list!
Charlotte Tilbury is in the building and teaching the crowd her red carpet secrets with the help of these stunning ladies! Join the party now!