Reviews
3.7
1,934 Reviews
Tell people what you think
Shaushaan Shafeeq
· October 31, 2017
Slow service, it's been more than 45 mins trying to call your customer care, my wife mobile number been disconnected 2nd time this month, but all the bills are paid....the last time also I had to wait... 1 hr calling 929 to get connected to a customer care staff, since it didt happened I had to go to your shop and again it's already 50 mins no one to attend...really getting fed up of your weak and unreliable services. See More
Ahmed Usam
· September 23, 2017
We used to manage with 1.2 GB a month.. Now if we take 6 GB package and not watch videos also, it's not enough for a month.

Plus, previously if we have even 3 MB balance and take a new package before... the due date that 3 MB gets added to our new data balance, and now even if we have 10 GB in our balance, and we take new package before due it means 10 GB is useless.. See More
Shifau Ali
· January 6, 2018
Worst customer service. For supernet 10mbps we rarely get the full speed. Every now and then the speed slows down to such an extent that we cannot browse anything. Every time we call to make a complai...nt, same process of asking to reset the router and then informing that a technician will come. And that too they are not able to tell when they would attend the issue and sometimes we never get a feedback on the complaint nor does any technician come to help with the issue. On top of it now we are being told that no cash payments are being accepted, how are you expecting people who do not use card or internet banking to make payments? See More
Dhaadha Z Saeed
· December 21, 2017
Worst customer service provider. Have requested for a port out and have been calling everyday. Same answer given everyday, “our representative will call you” Never calls, and when I call everyday keep...s me on hold on line for more than 15 mins and repeats the same answer. This is unacceptable! Would never recommend Ooredoo to anyone. See More
Xidhern Ibrahim
· January 7, 2018
I changed postpaid and i couldnt get access to internet. And i have been calling ooredoo and telling them about this its been 4 days and still cant get access.. why is this? Is this the service you pr...ovide for the customers? When it comes to money you guys will come running after it. You will not even wait one day after the bill is due. Even if you have your problems here. And some customer service staffs doesn’t even know the answers even. Is this how good you are. When it was prepaid i never had issues with internet. You guys can atleast make it fast. And even when i msge and call you guys now you tell that its gonna be okay soon and ooredoo is gonna call me when the issue is solved!! Do i still have to pay for this? For the bad services? I paid for everything on the package. Not half of it! And if i wanna use Internet now i should take a mini data pack. When it expires i will not get internet!! Get this solved soon!! Its frustrating.. and i never expected this from ooredoo. ����� See More
Mistery Bleyd
· January 7, 2018
Worst customer service... Two days before I try to take data 329 package, after reducing credit I didnt get data, so I call call center en still can't get a solution. First they said within 48 hours i...t will be solve... Its like we have to run after ooredoo to get a proper service... See More
Jeeko Berrie
· December 5, 2017
Customer service is crap these people answering the calls dont know anything and keep giving wrong information! Been trying to activate my package that has been recently changed for over more than TWE...NTY days now!! Now at the point where I regret even changing my package! These people have not even responded to my mail either! Kudos to ur services!! Did not accept this level of service from such a company!! � See More
محمد بن علي
· September 8, 2017
I have called ooredoo many times about supernet. Its been more than 1 month of reporting the same issue. Getting disconnected ever hour one or twice for 5mins. They told they will send a person to che...ck. Medianet person will come after 3 or 5 days. After check,he says there is no problem found right now and if it happens again call. and he leaves. Again it happens after several hours again i have to report to ooredoo and wait for a technician. This is not a service called supernet. Better have to choose another internet provider. i prefer all customers not to choose ooredoo supernet. See More
Hum Ahmed
· December 5, 2017
I bought an Ooredoo Sim card but unfortunately it wasn't working, so I called the customer services and they told me that, the problem was from their side and they would fix the problem and call me as...ap but they never called back and I'm still unable to use it. Guess you guys never found a solution for it. See More
Mohamed Yasif
· October 31, 2017
Supernet add-on data say its valid for 30 days. How come on 15 . We loose all our balance. ??? And get a new package allowance data . I used to add 3 addon every month.
Hussain Madheeh
· November 16, 2017
Packages and other servise is good.. but the problem is ur selling apple brands only and once it is out of stock than it wont be avalable again.. always keep ur coustomers happy
Hassan Usham Ahmed
· September 24, 2017
Everybody please rate 1 star. Worst network service provider. Mobile data automatically loses range. If I am in my home, it's worse. Always keeps turning on and off and to your kind info it's not happ...ening to me only. See More
Suharto Omar
· November 27, 2017
Very poor service @headoffice. Have veen waiting to pay bill and token says 4 customers ahead but even after 13 customer still token has not been rung. 10 service counters but 3 service counters opera...ting. (Time: Mid afternoon) � Please Improve. See More
Mohamed Abdul Qadhir
· December 11, 2017
Why arent we Maldivians and our Muslim community concerned about the recent events in Palestine and loosing our first Qibla to jewesh while celebrating ooredoo Temple run and Having Dj in Carnival?
Abdul Nafiu
· September 16, 2017
Worst customer service I have ever seen. Just stolen money from me. No details. Even can't give a detail. Just stealing money. Can't get back to customers. No professionalism.
Al Aahir Yusuf
· December 19, 2017
I have port-in my dhiraagu number to ooredoo.. And since then, im unable to use Internet while at home... Have addressed the problem to customers service... It has been 2 weeks by now...
Changing ...back to dhiraagu asap 3 months is over. ���� See More
Ibrahim Hamyd
· December 10, 2017
Ooredoo Maldives Deactivated and Changed my Mobile plan without my consent / knowledge. Im left out with basically nothing (All Data, 4G Bonus Data and SMS's wiped clean.. etc) from my real Mobile Pla...n. I've never faced such a stressful situation all my life using mobile phones! See More
Rihu Rua Rishwan
· October 14, 2017
Poor services. Varah faruvaa kuda. First experience varah worse. I’ll never recommend anyone to change to ooredoo from dhiraagu.
Ali Rasheed
· September 17, 2017
When are you going to change the supernet packages. Its been more than a year since supernet was introduced, dont you have anything more to offer.
Aju Dinho
· January 10, 2018
The service provided is weak, and contacting a customer care staff is a pain. Don’t call it customer service center. Call it customer pain center.
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