606 Reviews
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Jorge Sousa
· March 12, 2018
This hotel bills itself as 5 star. It is not 5 star. Sure - it has some great amenities - fantastic location, good beach, a number of restaurants catering for differing tastes and a reasonable pool - ...but that's about it. The staff are also to be praised - they are always very happy to help out.

In hindsight however, if we had realised the vast number of negatives, we absolutely would have not booked this hotel.

The negatives are numerous:
- Really old buildings - needs a complete refurbish to take it anywhere close to 5 star. The accommodation blocks (and they are blocks) must be at least 25 years old and all you can see is repaint over repaint
- We have an Ocean Front room with Club access... so the best you can get before you get a Suite... The room is old, 70's tiled flooring and the smallest balcony we've ever had!
- Annoyingly, people go and place towels on the sun loungers early on in the day - never to return... and no policy to stop this happening. If you head out to try and get a sun lounger after 2pm (ie - after the peak of the days sun) - no chance...even though the sun lounger are not being used
- Sound loungers themselves are also old - metal framed and no cushioning. Really uncomfortable.
- Russians everywhere, with no regards or respect for other travelers. Big groups of them commandeer areas, shouting at each other. Not relaxing at all. When staff talk to them asking them to respect other hotel guests, they just ignore the staff.
- The club lounge is nice enough, but at cocktail hour (6 - 7:30pm) it acts as a creche.. kids running around uncontrolled everywhere.. much to the staffs (and other guests!) frustration... again, really not relaxing.
- Wifi is shocking.. drops all of the time. Between us we have 5 devices.. and they all dropped at different times. Next door hotel (Dusit Thani) worked fine for us... so definitively an Outrigger issue.

So - as much as the hotel is in a nice setting, if you are expecting to come here to relax - its not going to happen. Sure, if you are Russian, come... but for the rest of Europe, North America and Australia - the standards here are not 5 star... go elsewhere..

We did tell staff about our dissatisfaction about the quality of the rooms and their response was to "just enjoy paradise"... proving that this hotel is living out on its location and not the quality of the hotel / complete holiday experience. Not paradise at all.
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Phillip Regner
· November 6, 2017
We stayed at Outrigger Laguna Phuket Beach Resort a few days ago.
Even though we were off to a rocky start - the team truly changed our first impressions. The managers Hana and Karen looked after us. ...Hana and head office ensured that we had a memorable stay! Staff are so friendly and everything is very clean. Beach front is amazing and one of the best beaches in the Phuket Area.
Only one little thing I was missing: freshly squeezed juices - especially watermelon juice. But I hope that this will be looked into and maybe offered in the future. Thanks again to the whole Team!
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Leigh Lewis
· November 3, 2017
What a stunning place to stay. Staff are outstanding, service impeccable and everything you could dream of. Beautiful grounds, pools, facilities and rooms serviced daily with love. Food and the cockta...ils were out of this world. This place has it all from massages to personal trainer to biking and shopping tours. If you are planning to stay in Phuket this place is a real treasure and will make your holiday everything you dreamed of.
Thanks Outrigger Laguna, Leah and the team we loved staying with you.
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Débby All'un Jouv'un
· March 15, 2018
what a beautiful hotel ! a very warm welcome and a staff really available and friendly ! a special mention for Ice at the Icon Bar � thank you for her kindness. here everything is perfect ! ����
Mark Bennett
· October 31, 2017
This place is amazing. We were a group of 12 visiting for a family holiday. Things couldn’t have been better. The staff, the hotel - everything was just perfect. Thank you to everyone for a memorable ...time! See you next year! See More
Carisiane Berwalldt
· November 3, 2017
Had an amazing time with my family, cannot recommend more: excellent service, great food, perfect location.
Bradley Scott Brennan
· August 25, 2017
Very family friendly place and my 4 year old son can not get enough of the waterslide/pool. Great beach side BBQ fish/Thai restaurant next door too.
Cindy Lai
· June 5, 2017
Just checked out from room 227 24hrs ago . This has been my 5th returning stay . I must say it gets better everytime ! I've been greeted by my name the minute I got off the transfer all the way till t...he room . That was indeed an amazing welcome . Resort is still in tip top condition n that is very important I must say .
A very big thank you to all the staff beginning from the concierge boys all the way till front desk Matt , Knot, Amm , housekeeping staff ( amazing ) coffee Hse and pool staff ! You guys always made our stay memorable . See you guys next year same time 👍
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Shema Zack
· August 30, 2017
Thank you for the warm reception we received especially to the Club Manager Ms Rohana Jearon and friends. You really know how to please your guests. We enjoyed every moment we spent at Outrigger Lagun...a Phuket Beach Resort.
Kob Khun Ka...
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Lisa Clark
· June 3, 2017
Just had an amazing 12 days at this beautiful resort. Had 2 children with us (5&7) and it was the perfect place for our family. Best pool/waterslide and hours of entertainment for kids and adults alik...e. The food and staff, (especially Hana) were exceptional and we have no complaints. Superb location on the beach too! Would definitely recommend this beautiful hotel and if you can get Club accomodation then the extras are definitely worth it. See More
Lyza Loraine Papas Abatayo
· October 18, 2017
The place is very conducive for relaxing.
The staffs are very accommodating.
I’ll book to this resort whenever I visit Phuket again!
Luke Curtis
· February 25, 2017
A truly wonderful place! We recently stayed for two weeks and everything about this hotel was just perfect. Every single member of staff always had a smile on their face, nothing was ever too much for... them and they were always ready to chat and make sure we were having a nice stay. The hotel has a lovely atmosphere whether it is day or night, the food is truly scrumptious and the rooms are cleaned to perfection! It is obvious the hotel is managed really well and we as guests were made to feel extremely special and welcome for the duration of our stay. We can't wait to come back! See More
Connie Francis
· March 13, 2017
Fantastic. ..provided no big groups are staying in the resort. They promote all types of special events/experiences in the restaurants. But every day we have been here. ..found they are cancelled due... to the large group. Despite putting flyerss in our room on check in. And posters up around the resort. Would have liked to be informed when we checked in, as we have scheduled other outings to fit these in.
Also they need to enforce their unattended seating rule around the pooill. many people "reserving" seats with just a towel and then disappearing for hours.
Facilities are top notch and service is exceptional though.
This seems a ridiculous thing to say. .but the pool is too warm. ..not refreshing at all. More like a warm bath
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Michal Rosa
· July 24, 2017
TL;DNR – mostly lives up to expectations but could be improved

After reading all the glowing reviews we really wanted to like this place and for most parts we have not been disappointed....

The resorts and its facilities are mostly top-notch and its staff is just amazing in their friendliness and professionalism.

Our room was well-appointed and well-serviced during our stay (even if the service times seemed to be a little bit random). Everything was replenished and refreshed as required and in some cases the room service seemed even to be a little bit too eager to please (for example; replacing towels we had hang up and not placed on the floor to indicate that we do not required them to be replaced, were replaced anyway). Our requests regarding the room (e.g. asked for additional linen for the day bed) were handled quickly and as requested.

We have tried both restaurants and while we liked them both but the upstairs one seemed to be vastly superior, thanks not only to its bigger food range but also to its better staff. Our only visit to the downstairs Metzo’s was slightly marred by the only poor customer service experience at the resort. Judging by our other experiences I suspect that we were just a little unlucky and perhaps one or two people had a little bit of a day off.

The upstairs restaurant was just constantly superb in its food options and service. We have tried mostly Asian dishes and they were all delicious and meticulously presented. We should really add that we have also tried some of the local, beach restaurants and cannot recommend any of them. They all served cheap, touristy meals which were neither authentic nor especially well prepared. The resort food, while somewhat more expensive, was far superior in every respect.

The breakfast buffet on offer at the upstairs Locavore and the club lounge (Voyager 47) was simply amazing, especially with its Asian offerings. The lounge had slightly fewer options, but more customised and attentive service. If I was to point out any failings with the buffet, it would be almost total lack of any European-style cold meats (sausages, hams etc) and the total lack of cheese (except for rather pedestrian brie-lack substance which was not appealing – a quick suggestion to the lounge stuff: please, please, put those cheeses on ice, they were literally melting in the morning heat). After a weak of eating their Asian delights I started to miss some of the things I usually eat for breakfast and their absence was rather disappointing.

On the subject of the club lounge – this experience was almost totally positive. The breakfast was great, the evening drinks and tasting platters were amazing. The only slight disappointment was the mid-afternoon offer which consisted pretty much of cakes only (all of which were lovely and fresh) and a tiny selection of cut sandwiches. Would have loved to see a bigger selection of sandwiches and snacks, even if the cake selection was to be cut down.

The kids clubs was very good and our six year old enjoyed going there for a couple of hours each morning, the activities were all organised (even if most of the paid ones seemed to be somewhat overpriced). What I have seriously missed with the kids clubs, and it’s my fault for not checking it before booking the hotel, was a separate kids’ club pool. In the last resort we have stayed, the kids had their own pool and our son loved it.

The pools – our six year old scoffed at the “kids’ pool” (60 cm deep) and instead decided to spend his time in the two remaining “family” pools – both 120 cm deep. He is a fairly confident swimmer for his age (and his confidence really improved after the first two days) but still required constant supervision due to the depth of both pools (that’s why I was hoping for and assumed that the kids’ club had a separate pool…). 120 cm deep water is fine for teens and adults but I think that the “pool experience” would have been really improved with another pool of intermediate depth, more suitable for younger kids who can already swim a little. After that little whinge I can go back to positives saying that the water slide was just amazing and I had way too much fun with it!

Another huge positive is a big range of organised physical activities for adults starting at 7 am and running throughout the day. We have all tried to attend as many classes as we could have and had enjoyed them all. I just wish that all hotel guests were as active as were, as in a few cases some activities were cancelled due to lack of demand (like being the only person showing up for water aerobics.. boo on you lazy hotel guests!).

There were a few other minor problems we have experienced but none of them serious enough to spoil our stay – the only one I would care to mention was very spotty and rather slow Wi-Fi coverage.

Overall we have really enjoyed our stay at Outrigger Laguna and we are already thinking about our next holidays at the resort.
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Susan Wellington
· January 1, 2017
What a welcome on arrival at The Outrigger. We were well and truly looked after by AU on reception as well as all members of staff. Having stayed here before we were not disappointed second time round.... Xmas day was made extra special by having a private BBQ outside our rooms for the 18 members of our family. It was truly memorable. We would like to thank the manager, assistant manager, head chef, Alexis and waiting staff for looking after us so well. Truly a five star resort! Look forward to seeing you in the future. See More
Judi Lloyd Walter
· June 30, 2017
Could not want for anything better in a resort for a relaxing holiday. The saff and management team are genuine welcoming and friendly. We have returned year after year , this is now our tenth visit a...nd fails to disappoint. See More
Paul Wellington
· December 28, 2016
Just had an amazing stay at this beach resort. Couldn't fault the place. The hotel went out of their way to look after our large family group and the private Xmas dinner they set up for us outside our... rooms on the lakeside was perfect. The Laguna set up just makes it so easy for families, with access to the different resorts on the complex and the free buses and boat transport. We will be back! See More
Mei Hoo
· October 24, 2016
One of the best hotels ever on Phuket.

The staff, property estate, the food, the rooms and the view. the wind is amazing.,,,it is a family themed place with kids club activities and daily sporting ...activities (in dry or wet seasons)

only qualm. you got to get on a shuttle to get anywhere.

Shuttle boat tour apparently is a good way to see Laguna Phuket.
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Jeremy Beadles
· February 4, 2017
The Outrigger is a fantastic resort and we had a great week. The facilities are excellent but its the staff that set it apart. From the moment you arrive everyone is so friendly, welcoming and helpful.... The Golf course is top class and there are so many other things to do from paddle-boarding to sailing. We loved it and will definitely go back. See More
Farnaz Ghazinouri
· June 28, 2017
We are a group of 9 family members. Have been at this Hotel for the past week. Must say the experience has been brilliant. One of the best hotels I have ever stayed at. Can't fault anything and don'...t want to leave. Thanks to all the wonderfully helpful and kind staff and management. See More
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