Reviews
4.4
64 Reviews
Tell people what you think
Nicki Jenkin
· December 12, 2017
Three weeks ago we had to use your out of hours service for our very poorly cockapoo. The vet covering the night shift was rude within two minutes of us arriving. At a really emotional time she made u...s both feel like we were terrible owners, she showed no compassion to my poorly dog, she spoke to her colleagues like rubbish and continually belittled me in front of her staff and other customers. I am absolutely disgusted that someone with such little empathy and care would be allowed to work alongside sick animals and very anxious owners. When a couple of nurses went to check some blood results she walked in and asked me “ where are my slaves? ”. I asked her to repeat what had been said as I couldn’t believe what I’d just heard. After being traumatised by her rude and uncaring behaviour and witnessing her very poor hand hygiene we left and was charged £223 for some calcium tablets on top of the already £300 bill. I asked for a refund for the £223 tablets and got them from my own vet for £3.10 the following morning!!!!!! At a time of anxiety and worry we ended up witnessing a person being rough with our sick pet, being rude and highly unprofessional. After discussing what happened with friends/family it’s become apparent that this individual has a poor reputation for this. I’ve sent in a formal complaint today but wanted to highlight this on here to warn any other potential owners before they too are overcharged and let down by the poor service. See More
Melanie Harrison
· October 19, 2017
I was with the vets in St Budeaux for 7 years , with my Jack Russell Terrier. The staff have always been completely dedicated and caring , and I have always been more than satisfied that they were ac...ting in my pets best interests. Would like to thank Joanne , Victoria ,Matt at the surgery and Richard Hazard , vet and all the staff at Estover hospital for the care they gave in those 7 years , especially at the end of Holly's life. They were so caring right up to the last . See More
Emma Neal
· January 15, 2018
Well what can I say about this vets-DONT USE!!!
(ESTOVER)
...
The staff are rude and uncaring, my poor puppy has been misdiagnosed time after time resulting in him being so poorly and losing weight and needing to be hospitalised at a cost of £300 for overnight and spending £100’s more since

Now to find out today that they have cocked up my insurance claim resulting in it being rejected is the final straw to be honest.

It’s all about the money and getting you in/out in the quickest time possible, and also packing you off each time with really expensive medication (the worst was an anti sickness tablet for £18) at the time we just paid whatever they gave us as we just wanted our puppy to get better but speaking to other dog owners and vets they can’t see how they could misdiagnosed him.
It has truly baffled us over this last 3 weeks as to how the management let it all go on. I have looked at your recent reviews and looks like the practice is going down a little.

You will surely be losing my business.
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Kelly Jane
· August 21, 2017
Took my dog to out of hours tonight after a serious operation yesterday and the vet on duty was rude & abrupt!
Everyone in the waiting room was shocked at how she was talking to people!
No need for... it, meant to be caring towards the animals her whole attitude was disgusting! See More
Anna Farish
· October 24, 2017
Best place ever, looked after my dog when he needed a lump removed. Nothing was too much trouble. He had a stress free experience - came home happy and no issues with his wound/stitches. The staff are... very friendly and helpful. See More
Jacqueline Donald
· May 7, 2017
My baby first registered with the practice 6 years ago when we returned from
Turkey
She has been well looked after ...
I have had some difficult encounters with some of the staff but nothing too bad
I remain with the practice as I now only let Pru treat Honey
She is caring and understanding and listens to your concerns and takes them seriously as she says " you know your dog"
If Pru was to leave the practice Honey and I would follow her
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Allison Nichols
· November 12, 2017
Rated a five star for the compassionate care we recieved from the vet and nurse; very sad day saying goodbye to my mums dearly loved companion#her boy Doogle...xx
Sandie Bittle
· November 25, 2017
Disgusting vets! Would never deal with them again! Lying to hide their mistakes! Mis-diagnosing! No care in the world! All about the £££
I don’t know how ‘Adam’ can sleep at night!
Lee Hubber
· February 8, 2017
Well i must say the vet care is the best around my dog was looked after very well. He has to get a lump removed from his back leg and the after care was brilliant and for the vet care i would go back ...again without hesitating.
Apart from that the rest of it was a disgrace , my dog was discharged and it was left in the hands of the insurance to pay..i already knew i would have to pay some of the cost.
Within a day i had a call and the person at the end of the phone had no care for my dog and without anything else being said wanted the bill paid on full there and then. Very unhelpful, very rude with not a care in the world for the animal they had treated.
I made a short repayment schedule and paid as much as possible each time.
My last payment was a few days late due to being away and when i went to pay, the bill had already been sent to the debt collectors.
Appatently a letter was sent on the 9th of jan explaining this was going to be passed to collections to which i bever recieved although payment wasnt due until the 26th jan.

Really disappointed with the way things were handled as soon as my dog was discharged.
This has really made me think about moving to another vets.
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Nikki Louise Imrie
· July 7, 2017
So happy with the way the staff communicated and the way they looked after our Toby last night thankyou ever so much :)
Rachel Harris
· December 5, 2016
The care and expertise shown by Pru the Vet, Karen the Vet Nurse and everyone else involved in caring and looking after our poorly Sun Conure, Sol was second to none during his 48 hour stay.

Communi...cation was fantastic and he received the correct tests and treatment at the right time. They were reassuring while also being realistic about the situation.

Thankfully little Sol pulled through and we were able to take him home. Pru remained in touch with us for several days afterwards. Finding a good Avian Vet is difficult in this area, but Pru knew exactly what to do.

Thank you all so much from all of us,
Rachel, Phil & Sol xx

PS We're told that Sol made quite a few fans during his stay so if you'd like to see more of him, his Instagram name is solly_the_sun.
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Rachel Hoskin
· March 18, 2017
We have had fantastic service from them with our cat having been hit by a car on Thursday. The vets and their nurses have treated us with respect and have kept us updated all through this traumatic t...ime and the care of our baby has been second to none and we will be so glad to have him home tomorrow. Xx See More
Ciaran O'Sullivan
· August 31, 2016
Just wanted to say 'thank you' from my partner and me for the way you handled the last few days of our beloved Maddie. The locum vet Tess was extremely supportive and reassured us that we had done all... we could, and Lorena arranged for us to see Maddie one more time before she was cremated and her ashes returned to us. Throughout the difficult process, your staff communicated with us really well and kept us informed, and we also noted the number of actions listed on Maddie's records as they tried to keep her alive. Thank you again for all you did. See More
Kelly Hendry
· April 25, 2016
Unfortunately my cat went missing last Tuesday which I then found him late afternoon on Saturday, he had been run over by a car. I came into this surgery in a right state almost falling to my knees ca...rrying my baby. They ladies instantly took him from me as I was begging them to help and put him on oxygen and a heat pad. I only waited ten minutes but it felt a lifetime, the vet then called me into her room and explained my baby's injuries and gave me two options, I chose to have my baby put down that afternoon. I could barely hold myself up though the heart break of it all as this cat is and always will be my best friend. The vet 'Katie' supported me the whole time and reassured me the whole time. I am sorry to the surgery for the way they saw me that day, but I can't thank them enough for helping me and helping me to put my baby out of pain. RIP BEAR ❤️ See More
Madeleine Brunel
· April 25, 2016
Thank you so much from all of our family (and our other cats to) for saving the life of our cat on a sunday evening at gone 9pm a few weeks back!, expensive but there was nothing we wouldn't do for ou...r pets so money would never be an issue! Thank you for taking such good care of our little girl lucy! and her last little baby ( now named lucky). We appreciate what you did! Thanx! See More
Princess Catherine Elizabeth
· May 20, 2016
I would not trust anyone else with my pets. The staff are fantastic and I really feel that you consider how we are feeling, not just the pets. My cat's been in a few times and I always get regular cal...ls to update me how he is getting on, even if there is nothing new to say it is still so thoughtful and reassuring. Something you do t have to do but makes such a difference! Amazing people. See More
Suzanne Palmer
· September 28, 2017
Thank you all very much for all your help and support ♥
Ellie Needham
· July 22, 2016
Wouldn't recommend for reptile care - wanted to surgically remove 2 eggs from our leopard gecko. After a lot of consultation from breeders we declined the operation (receiving a lot of guilt tripping ...from the veterinary nurse) and brought our gecko home, where she then proceeded to lay her 2 normal eggs and is now recovering nicely See More
Joanne Mercer
· April 7, 2017
Frist time we used these vets ! Amazing staff and vets ! Really looked after our bunny xx great care given . Would recommend them xx and thankyou to all the staff for looking after our pet bunny xxx
Evie Holman
· November 18, 2016
The marvellous girls and Richard Hazard. Looked after my glaucoma bunny and her husbun. And as for my grey, Ruby, I watched her make almond eyes at Richard in a recent consultation. If she does that,... then this place is something else by her standards! See More
Photos
Videos
Bravecto
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Did you know that the most important way to get vitamins and minerals into your reptiles is to gut load the insects they eat? Sprinkling them with a powder is rarely sufficient in insect eating reptiles as they quickly kick this off. Ensuring you gut load your insects with a high calcium, high vitamin A supplement will help to prevent many husbandry related issues in reptiles.
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Tick Animation Video
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Posts

Lovely puppies in tonight’s class, they were tired out by the end of it 💤🐶💕

Today’s puppy class only two puppies, both were very good. Well done Ruby for getting your certificate 🐾💕🐾💕

Posts

Last nights puppy class, well done Blake and Archie 🐾💕🐾💕

Today’s puppy class, a lovely little group. Well done Wilbur for getting your certificate 💕🐾💕🐾

More cute puppies in our second puppy class tonight. Well done Monty on getting your certificate 🐾💕🐾💕

Tonight’s first puppy class went very well, such cute puppies. Well done Finley on getting your certificate 💕🐾💕🐾

A quiet puppy class today, just Ruby and Bodhi. Both very well behaved, well done Bodhi for getting your certificate. 💕🐾💕🐾

Second puppy class a few very confident puppies and a very tired one. Well done Doofus for getting your certificate 💕🐾💕

Tonight’s first puppy class all very well behaved 💕🐾💕

Last group of staff pets Christmas photos.
Merry Christmas from the veterinary hospital group. 🎄⛄️🎅

Second class tonight, a few tired puppies. Well done Winston for getting your certificate 🐾💕🐾💕

Only Archie and Monty in the first class tonight, well done to you both 🐾💕🐾💕

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Photos of today’s puppy class. Basic training is easy when they love their food so much! Well done Finn for getting your certificate 💕🐾💕🐾

Some staff pets getting into the Christmas spirit 🎄 ⛄️ 🎅