5,220 people like this
5,287 people follow this
Beth Krumm Malane
It is marginally
reliable at best. The last year has been awful. During morning rush hour at Ferry Ave station, riders often have to wait for 2 or 3 trains before they can actually get on and when we ...can, we are packed in like sardines. Very often this is in cold snowy, rainy weather. It is a very poor experience for profession als who need to get to work on time. On a good note, I gave a 2 because the conductors / drivers are generally very nice. But how this train is run from a process, customer service, and business perspective is awful.
Randi A. Schwarz
Whoever made the decision for Saturday 2/3/2018 in regards to the fleet running was an absolute idiot with no regard for the riders. You have thousands of folks traveling to Philly auto show and you r...un 4 car trains? The trains were running every 20 minutes and it made the trains standing room only, if people were able to get on the train. You folks are just ignorant of your needs.
Service overall is OK. It beats driving into the city and paying to park every day for work. The biggest breakdown for me is communicat
ion issues. Sometimes there are delays, equipment failures, po...lice activity, whatever. It happens. I've learned to just double the delay times that are announced. Between the actual delay in service and unless you are boarding at Lindenwold or 15th the next train is probably full when it arrives, so a 5-10 minute delay means you are at least 20 minutes late.
Ever since their trains have been refurbishe
d nothing but problems. I've been stuck on 5 trains for more than 10 minutes each time in a 6 month time frame. The delays are ridiculous , and they tell you... its a 5-10 minute delay for 20 and 30 minutes sometimes instead of just being honest. The riverline has been around a lot less time and is inexpensiv e and runs much more smoothly than Patco. The stations all leak when it rains, the escalator is always down. I mean come on where does our money go?
Timothy S. Hoinkis
I’d like to give them a “Zero Stars” but that’s not available.
The biggest day in Delaware Valley sports, the Super Bowl Championsh ip Parade and PATCO let the people down. They should have simply open...ed the gates and had a free day. It’s not like PATCO is hurting for cash. Pathetic considerat ion for the people. Many people probably had to drive into the City and probably drove home impaired. Again - pathetic.. .
Let's start off and say that I have been using this service for a good portion of my life, and well, I can say I am NOT surprised by what happened today. In my daily travels using PATCO, I cannot coun...t on my fingers and toes how many times I have heard the word "inconveni
ence" come over the loud speaker. That word defines the company, if you ask me. Today, your machines went down, AGAIN, at Ashland, and I was forced to leave, find an ATM, pay ANOTHER dollar to enter the lot to then re-fill my card. Honestly, I should have not had to pay for the ride, because it was not my fault. Also, next time (because there will most definitely be a next time) you can explain to my employer why I was late to work.
Kudos to PATCO for being one of the only organizati
ons to not take advantage of people on New Year’s Eve by providing free transporta tion. Very responsibl e to encourage safe transporta tion in a show ...of goodwill to your patrons. When everyone else is price-goug ing in New Year’s Eve, you’re offering free rides and that’s wonderful. Keep this kind of thing up!!
I’ve lived in South Jersey for the past few years and have taken PATCO to and from work. I have never seen the issues in those few years that I’ve seen in the past couple of weeks. I honestly don’t re...member when the train I tried to take to work in the morning actually arrived when it was scheduled to. Even attempting
earlier trains doesn’t help. It’s obnoxious. While social media comments about being “sorry for the inconvenie nce” of these delayed/ canceled trains in a nice gesture, that doesn’t address the actual problem- schedules simply aren’t held.
Christine Travaglini Unander
Most days pretty reliable however if you reverses commute it can be really long delays with no informatio
n. Their travel alerts are never updated lately so you have already load a fare then find out y...ou are stranded. I do not understand why the lack of informatio n. Fifty-five minute delay with no explanatio n just leads to frustratio n. Delays are part of travel however if you know what is going on you can plan.
The stations could use some cleaning
The upgraded trains and tracks are nice.
The stations could use some cleaning
The upgraded trains and tracks are nice.
PATCO did about a good a job as could possibly be expected for the Super Bowl parade. Selling tickets until sold out in order to understand
the load on the system was a smart move. Not collecting tick...ets on the return trip made for a smooth experience . We were filled to capacity but the PATCO workers did a good job managing the lines and maximizing throughput .
PATCO, please explain a few things: Why are there always delays in eastbound service during morning rush hour? Why does the train slow down when going from Westmont to Collingswo
od? Why does the train... regularly sit at 8th and Market Streets before proceeding to 9th & Walnut Streets? Why on earth do we sit at 9th & Walnut Streets before proceeding to 12th/ 13th & Locust Streets due to “traffic up ahead” - what traffic, are pedestrians crossing in front of the train, is there an intersecti on, is there only one track between these 2 stops and, if so, why??? And, why are there no eastbound express trains, for perhaps 1 hour, during evening rush hour? I know, I know, management will look into this . . .”
Every other day a train has an electrical
problem or delay. I don't think they know what a power washer is because the stations are so filthy and smell like Pee. Have any of them been cleaned in the l...ast 20 years? Every day I walk down the stairwell at Ashland and get punched in the face with urine and years of filthy stench with grime and gum all over every surface. The new trains are getting so dirty they are starting to look like the old ones. It's really sad that you can't hire people or some cleaning service to clean things up maybe once a quarter or even once a year. If you're going to be late, give us a decent place to wait. Have some pride in your system and service. You charge enough money for fares to fix these issues.
Your service fucking blows. How does a train break down because there’s too many people on it? Why did you allow too many people on the fucking train to begin with?
I would like to thank Patco for doing such an AWESOME job for the Eagles Parade. I thought you did a terrific job!!! A special thank you to the woman from Patco Woodcrest station who saw that my husb...and was slightly handicappe
d and pulled us out of line and move us up front. You don't know how much that meant to us. Another thank you to the Patco man who on our retuned trip from 9/ 10 street let us into a car that was close to the steps so we didn't have to walk really far. You did a terrific job....until next years BIG win!!!!! GO EAGLES!!!! DILLY DILLY!!!
Are you a daily commuter on Southeastern Pennsylvania Transportation Authority (SEPTA), PATCO, NJ TRANSIT, Amtrak or DART First State? You could be the next face of Look Up. Speak Up.! Looking for commuters to tell their real stories about keeping transit secure. Visit lookupspeakup.com/casting for more details!
If you’re a daily commuter on Southeastern Pennsylvania Transportation Authority (SEPTA), PATCO, NJ TRANSIT, Amtrak or DART First State, you could be the next face of regional transit security . For more information, visit lookupspeakup.com/casting to share your stories!
PLEASE NOTE: Sunday (3/18) from 5A-3:30P, vehicle access at Collingswood will be limited due to construction. The attached diagram depicts the area affected. No parking will be permitted within this zone.