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  • Diamond Services EngineerAugust 20, 2014 to June 3, 2016
    Dedicated single-point-of-contact for top-tier customers' firewalls and security products, supporting trouble repair, maintenance windows, product lifecycle management, and user education.
  • Network Operations EngineerApril 1, 2013 to August 19, 2014Dallas, Texas
    monitor network operations for local and remote datacenters to detect and intercept abnormal events - diagnosing and repairing troubles where possible, and liaising with vendors to control escalations and external irregularities
  • Business Data AnalystNovember 14, 2011 to March 31, 2013Dallas, Texas
    developed business intelligence reporting for the contact center perspective, integrating disparate enterprise systems into a coherent outlook to support operations and account management strategies
  • Administrative AssistantJune 2000 to May 2007Dallas, Texas
    relieved Human Resources and Operations management of day-to-day administrative burdens, and providing cross-functional support to multiple teams
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