343 Reviews
Tell people what you think
Alex Jay
· September 24, 2017
The pizza hut outlet at SM is the worse I ever seen anywhere in the world. I have travels to many countries and places but this outlet rates the best in the worse service provided. Waited 50 mins two ...take our regular two pizzas??? The guy Russell who took my order and the manager Erica doesn't even bother abt the orders going out. And worse still... Dine in customers were left so long sitting alone even without a glass of water. Maybe the management should think thru who they hire. With this kind of service... Probably you should think abt winding up the business or earn less. Wishing fb had a rating of zero... coz that wat the service is over there... A BIG FAT ZERO... See More
Rendolf Rowela Harnisch
· November 5, 2017
Brainless, insisting staff.
Yesterday i bought a belt, walking away from the saleslady, i wanted to go to the BDO remittance boot to ask some questions, at that moment Hell broke loose!! the Sale...s lady started to shout ( real loud) that the Cashiers are the other way, nicely i explained the knew that, come here weekly, well didn't matter..... she even got when we still headed the BDO boot. Once arrived, same story, they card didn't let us in, telling that i had to move, since this was the BDO boot and not thw Cashier, again we explained that we knew that, unlike most of the SM staff, we know where to go and find things ( if you ask a sellet, where to find a item, answer is : out of stock, even when a dozen are straight behind them).

So dear Managment, please do something about training your staff.
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Dennis StellaAllen Geniblazo
· April 19, 2017
the SM supermarket cashiers need more training in how to treat their customers. I had a couple of items, all the basket lines were full, big cart line no one there. As I approach I am told big carts o...nly, then I went in line with the basket (I'm carrying my stuff) then a guy gets in line at the big cart line and he pays for his stuff....happens all the time. Help your customers!!!! know when it's busy and open more cashiers. Big cart line is a JOKE...transfer your item from a blue basket to a big cart and they will help you....anything wrong with that picture? The poultry dept. teach them that chicken needs to be handled properly due to salmonella. They place the plastic bag on the chicken and contaminates everything. Then at the check out, they place your meat on a plastic platter with blood from chicken...contamination!!!! See More
Yawil Asolec
· December 16, 2016
Your Sm cinema cashier need a lots & lots of training on customer service. Please let me know if she was trained or not (the one who is on duty yesterday Dec 16, 2016). She need to know "you only pay ...when service is fully rendered to customer"! And if your system have a problem with "rewards & points" do not charge it as a fault to your costumer. Better transfer her at the back office or anywhere else, not as frontliner. Your business will surely go down if you let these kind of staff to face costumer. Very poor service. See More
Lagata Tolentino Bernaline
· May 16, 2017
Reminders Philippines !!!

This Step Up Distributor's INC is definitely a scam!!! ...
Agenda: Mall tour and trying to get attention of all shoppers by their children's books.They will.hook u up to get a book by paying a down payment and they will going to say shipping of products are the next day. But u tired of waiting because no books will.going to arrive. Until u found out that u got scammed because of different alibis their making. ( They will say they ship products by cash basis only but u know that u agreed and signed in installment payment. Some cases are giving refund , which actually not true too.)
Target Area: MALLS all over the Philippines

SM Olongapo , u should do some actions about this because the issue happened to ur area.

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Geneasys Tyrell
· November 27, 2016
Hi. I purchased two dress pants from the Department store earlier. When I tried them on in t the nearest fitting room (behind Cashier 2), only the middle booth was vacant. Unfortunately, its lock is d...efective. I am a regular customer which frequents the store at least 4 days a week. And I know that the lock HAS BEEN defective for THE LAST 3 MONTHS at least. In cases like this when the middle booth only is available to use, I pull the stool to block the door and keep it shut. Unfortunately for tonight, all stools were being used by the companions of other customers in the adjacent fitting partitions. What I do not understand is why does it seem that the defective lock has been neglected for MONTHS already? Does not your Engineering/Maintenance do regular checks? Also, have not any of the people in the selling area reported this? See More
Allynne Hyun
· August 20, 2017
I hate the guy representative at Oppo stall who were on closing shift last August 17 because he did not assist us to purchase a phone we attempted to pay via credit card but he stated hindi po pwede k...ailangan po one time payment. I thought he saw the card and it wont be accepted but when I realize what he says naisip ko na kaya nga credit card one time payment naman talaga and wala kaming sinabing for installment yung phone na kukunin namin. Ending di kami umabot sa money changer and sa mall kaya di tuloy kami naka bili ng phone. See More
Caty Chenilla
· June 24, 2017
There is a shop at the ground level called I ❤️️ Bubble waffle!! You should check out this stall!! Exciting dessert and waffle concept!
· January 20, 2018
One of the greates places on earth!!..enough said.
Carlo Aguda Segundo
· January 28, 2017
ACE Hardware has the best personnel. Don't judge their beauties for being just plain pretty faces. You'd be amazed to know that Jen, Ana, Reyna and Liesel, stunning as they are, would know the details... surrounding the electronics and electrical products they sell. Superb! See More
Paul Lambert T. Castillo
· May 14, 2015
SM Olongapo Bills Payment Section is a living bullshit! Long queue with only one cashier open despite having four employees on the area! Delayed me for an hour and half standing in line!
Re Chie
· March 27, 2017
We went to see the movie beauty and the beast. Poor audio and visual context. Plus they do not assist customer who aren't able to be there at the right time. Tendency pointing out mobile flashlight
Vicky S. Mangibunong
· April 2, 2017
It was a nightmare buying concert ticket..very very slow connection, issuance of tickets was poorly organized, they issued number from 1 to 70 but it was not followed.
Merle Ortega
· June 24, 2017
SM Olongapo need to Hire more experience worker in Retail & cashier that
can deal properly w/ the customer...Polite & Smiling face & very professional!!
Gina Halina Sanchez-Mojica
· March 8, 2015
When I was flight to Honolulu, Hawaii's still a City Mall..under tge ba mm e of jate Gordon..right niw five years b a akong di naka-balikbayan gusto kong mm akita if whatis goin'on right now whe...n they replaced it as an SM City... See More
Jhoanna Abutin Rala-Candelaria
· July 28, 2016
I grew up going to SM malls and watching movies in their theaters so that explains them all..although the SM City Olongapo is quite small
Evelyn Diaz O-rain
· July 3, 2017
First tym to be there. Nso office very good.. I got birth certificate.. so fast and accommodating employees.. especially if you are sinior citizens.. thank you.. God bless
Jzel P. de Jesus
· May 15, 2017
Poor customer service especially sa supermarket .worst as in worst!
Mars Vergara
· January 4, 2016
Bed space are now open for reservation for female only.

If interested, please pm me for more details....

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Carla Liza C. Guillermo
· December 30, 2014
Kudos to S/G Green for assisting us on the swarm of people today at the carpark entrance. Keep up the good work.
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