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4.2
317 Reviews
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Ken Kovach
· January 1, 2018
On New Year's day, they had 1 working elevator. This is a 22 story building. At 10 AM everyone in that hotel was going down to the lobby to check out. The elevator holds a maximum of 10 people without... luggage. Naturally everyone was bringing down luggage. After waiting an hour for an elevator my wife and I gave up and climbed down 15 flights of stairs carrying our luggage. How elderly and disabled people managed this situation I'll never know.

If anyone from Sheraton is reading this I don't want to hear excuses. You knew the hotel would be crowded on a holiday weekend. Maintain your equipment and it won't break down at a critical time when servicemen are unavailable.
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Diane Deming
· January 21, 2018
We had our first Annual event for East Coast Gassers. It was a great time,beautiful rooms, great food, and the staff was great . From the beging to the time we left. We will be returning next year. We... would like to thank Nancy and not sure of spelling but here goes and a special thanks to Mutuffa for seeing that everything went great, and seeing us off in the morning ☆☆☆☆☆ See More
Julie Ann
· October 13, 2017
Love the Sheraton. My kids and I go to use the pool and get away for the night. The staff is so wonderful and know me by name. They treat my kids and I so wonderful. The rooms are very clean and bed...s are comfortable. The view is amazing. The food is wonderful if you get the club floor. The breakfast is phenomenal. 5 star all the way. See More
Lori Ann
· August 28, 2017
Had a wonderful evening on the 12th floor private party Sammys reunion. I thought it was going to be held in the illusions night club told it was being renovated great i only wish that illusions wou...ld open up to a night club again it's a great spot and lots of fun I used to attend illusions every Saturday night with friends and family we danced the night away was very upset it closed down and now being held with banquets and private parties can we rethink and possibly open illusions to a night club again ? U will get people staying overnight as they will b drinking and it will b safer in addition you will be busy Saturday nights every Saturday night not just one on one parties banquets private parties... and it's somewhere to attend for residents that live in Bergen Rockland areas hoping change of mind will be considered😊 See More
Erika Sessions
· August 13, 2017
Horrible Sheraton. Should be stripped of the name and removed from the SPG Network. Zero amenities for SPG members. Restaurant was WAY overpriced. Pool area dirty. No extras in room. No information ab...out the area or restaurant suggestions in the area. 4 am fire alarm went off, evacuation route- 17 floors of stairs down no staff around assisting and dark. Nothing offered to anyone while we waited. Faulty sprinkler system. Staff did not care about anything. I will never go there again, I'd rather sleep in my car. See More
Theresa Tomasi Oppelt
· January 1, 2018
New Year’s Eve party was not as good as past years it was better when the hotel hosted it. The room was fine but the elevators were not all working and there was a wait for breakfast the next morning
Jo Ann Dura
· September 4, 2017
Very good - really nice rooms, comfy beds! Walked down stairs from the 17th floor because once again only one elevator was working, but got a good workout,lol. It would be nice if the parking lot was... cleaned up or repaved, lots of pot holes and cracks. But really great staff and very clean, I would recommend it. See More
Sharmaine Forde-Miller
· January 2, 2018
Stayed there for New Year’s Eve and was so happy that they were pet friendly. My dog was well accommodated with a bed and bowls for his meal. Super cute! But for me, I was very disappointed with the ...heat and lighting as this facility. On one if the coldest weekend they were not prepared for a crowd especially with the ELEVATORS both regular and the service elevators were problematic which was not sufficient for an eventful weekend. A renovation is strongly recommended. See More
Pat Davis
· September 24, 2017
A very "average" place to stay. The free coffee that you can brew in your room is quite awful and only two tiny creamers provided. The coffee that you can purchase for over $3 in the restaurant is sha...meful. People expect more from hotels today, especially with so many to choose. Simple amenities such as fresh and free coffee/tea would be welcomed. Travelers make their choices according to price, cleanliness, safety, amenities and comfort. I think this hotel needs an overhaul in several areas. See More
Carrie Schwartzkopf
· December 5, 2017
Business trip booked on the 21 floor. It’s a beautiful hotel with great amenities. The staff are great and restaurants have great food. Try the crab lump salad. Awesome!
Graca Almeida
· August 21, 2017
It's a wonderful place to relax, is beautiful, super clean, awesome staff, flexible with my reservation and the price for the beautiful mountain view room was the best for my pocket:)
Susan Reiner
· October 10, 2017
Room on 11th floor was quiet and comfortable. Hotel offered complimentary cocktail and breakfast due to gym and pool being renovated. I live in another state and probably won’t have another opportunit...y to stay here but the closeness to NYC was great. See More
Brenda Velazco Rodríguez
· June 18, 2017
We stayed one night for an event, we booked two rooms 1422/1420 and although the room appeared to be in order the real surprise was when it came the time to sleep.....OMG....super uncomfortable beds a...nd pillows....every member of my family woke up with headache and body aches....this was mentioned to the front desk at check out but the only response was..."you are the only person ever to mention something about this"....when in realty the person should have said " sorry for the inconvenience"....I invite de GM to stay the night of those rooms....have a great day! See More
Nick Hooks
· September 3, 2017
The updates in the ball room, lobby and rooms are very nice but $3 for a small coffee and for the second year in a row major elevator issues are ridiculous.
Ram Trivedi
· September 5, 2017
Always a pleasure to be here. Felix from sales and catering is excellent to deal with. Highly recommend for your events.
Pete Graziano
· January 2, 2018
Bathroom floor was dirty
Bed was too soft
Heating unit was not working correctly ...
Elevators broke
Room was supposed to be a suite. Only had a bed and one chair.
Breakfast buffet was weak. Not very many choices.
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Wes Anderson
· September 3, 2017
Great facility was there for car show .had buffet lunch in dining room excellent good and service .i was all around the hotel looked great
Patricia Fackina Cormack
· August 19, 2017
lived in Mahwah for 20 years and never spent a night at this Sherton until last night----- SUPERB QUALITY! Terrific amenities --- pool, hot tub, bar, restaurant, everything really! I was really please...d! Best part? Honestly, the FOOD! Their restaurant is REALLY GOOD! I was sooooo pleased! I am going to book another night--- just for fun! See More
Mike Henrichs
· September 3, 2017
Great place, friendly , fast staff,clean facilities, and the beds are the best.
Alan Young
· November 27, 2017
30 year HS Reunion! Great Food and Service! Been going here for decades! Even had my 20 year HS Reunion here as well!
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