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2,249 Reviews
Tell people what you think
Chris Parry
· December 17, 2017
Just got back from the pantomime matinee. Not the best but our boys enjoyed it. But must leave some feedback on the cost of refreshments. I know from past experience that the bar prices were expensive... but I could not believe my ears when today we were charged £4.50 for the smallest tub of ice cream! We were a party of 5!
Doesn’t really make it family friendly does it Empire.
Next year try Dick Turpin, at least he had the decency to wear a mask!! �
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Lorna Beston
· December 17, 2017
Went to see Jack and the Beanstalk with my 8yr old son. When we went in he was asked if he would like to go on stage at the end of the show. He said yes and gave his name and set number to the steward... called Amy. The time came and no one came to collect him to take him on stage. At the end I approached a girl called Sam who was absolutely awful - only way I can describe her. Wasn’t really interested started telling me she went to row R and couldn’t find him. We were in row D. She was young and had no sympathy at all for my son. All she was interested in is that in her words “followed her instructions”. Due to her manner I asked to speak to the someone else. She got the manager who was very apologetic and gave my son a free programme. They knew he was missing and all it would have taken was for a shout out on stage if they had made a mistake. Awful experience for a child and they way it was dealt with made it worse See More
GaryNlisa Hall
· January 3, 2018
Will not let me put no stars Sunderland Empire is rediculous I bought tickets for my parents for xmas as a surprise and my mother went and bought same ones for same show same date and time,went into t...icket office to explain what has happened would not do anything and said I needed to email them so came home ,emailed explaining I would pay extra to change to another show they would see to be rang back this morning and told there's nothing that they can do even though they've seen my mothers receipt for the tickets also,saying the general manger of the empire says nothing can be done so I'm now left with senior tickets for 'crazy for you ' which cost £50 which I can't even use as I'm in my 30's it's absolutely rediculous and people need to know that this is happening and should at least be able to change tickets and I will still be taking this matter further thanks for spoiling my parents Christmas present ����very angry customer ��� See More
Kate Campion
· December 22, 2017
Went last night with my mother and 11year old daughter. Fabulous show and would highly recommend it. Simple simon was on form and made us laugh the whole way through. I would be concerned if he wasn’t... there though as rest of cast although good didn’t seem to have the same panto wit as in other years. However we thoroughly enjoyed it and well done for the 3d! Staff were all very friendly and helpful. Though £5 for large slush might just sting a few parents! Luckily my daughter was happy with a small and we had own sweets for interval as ice cream also expensive. But going rate in theatre now unfortunately!
Well done sunderland empire. Another good family night out.
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Patricia Jenkins
· December 24, 2017
Went on the 19th with 3 friends..lights would not go down at all im the first half, and the first half of the show wasnt the best either, complained to staff nothing happened, complained to the manag...er who gave us a card to email a complaint, we go every year but this year was spoilt with lights not going down it was showing all the other distractions.
Also our bags with presents in were taken from us and put in the broom cupboard at the entrance, these were wrapped presents no alcohol, we weren't given a receipt and the cupboard wasnt locked.
Sadly we wont be returning next year.
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Nicola Lakey
· March 26, 2018
Well not as good as the last show in 2014 and to top it all one of the jumped up idiots that work in there decided to threaten to evict my sister clanming she was videoing the show when I fact she was... that board she was playing on her phone to spoken to like a pice of crap is out of order not impressed with the staff at all See More
Julia Parrington McCabe
· December 17, 2017
Went to see panto yesterday we also payed extra for the shannanigans in the ambassador lounge which was well worth the money the kids had a great time with farmer sue she entertained them for the full... hour all the staff where great and couldn't do enough for us including the manager. We all had a lovely day and the kids loved the panto. We will be back next year for the shannanigans too. See More
Vikki Howell
· February 2, 2018
Can’t fault the staff here tonight - group of 4 watching shrek when the 2 girls next to us obviously had way too much to drink and vomited all along row we were in. The staff were lovely and without b...eing asked not only found us new seats but put us in a private box - fantastic customer service and a huge thank you from us See More
Amanda Thoburn
· February 11, 2018
NO UNDER 3s!!!!! Just returned from the theatre after being turned away because my son was under 3 (2yr6m) we booked the tickets for SHREK in December for my sons Christmas present, I rang the the box... office and the theatre to confirm the ticket price for my son and was told both times children over 18m old pay full price, so we purchased 3 tickets costing over £150, we were one of many families to be turned away because the theatre had made a catastrophic mistake, this not only left my son in tears but also left my heavily pregnant wife in tears! I hope all the families who’s day was completely ruined receive some sort of compensation.

Stephen Thoburn
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Joanne Robson
· December 29, 2017
Not the best panto this year. Jack and the beanstalk. Previous years have been much better. It was more music and dancing than acting. The jokes were reeled of as part of a stand up show instead of be...ing part of the panto and one joke I'm not sure how it got past the censors. 3d effects were brill but short. Staff not around to give out glasses we had to go find them. See More
Micheline O'Mahoney
· November 22, 2017
Went to the Empire this afternoon to see Flavia and Vincent. Although the show, music, singers and dancers were all good it was spoilt for me because Vincent has hurt his back and wasn't able to danc...e. I booked to watch Flavia dance with Vincent not two 'other' male dancers, even though they were good. Flavia is an amazing dancer but it was her and Vincent i was excited to watch. Disappointed doesn't cover how I'm feeling! See More
Sarah Surtees
· December 19, 2017
We went to see Jack and the beanstalk on Friday, it was the worst panto I have ever seen. Jack had a book at all times on the stage with his lines in. My girls was so disappointed, the acting from Jac...k was terrible, I am going to save my money next time. We have been to every panto for the past 6 years and never had a problem. What a waste of money. I wish I knew how to put a complaint in, as it's so expensive to go to watch someone read their lines from a book. See More
Jane Boyd
· March 2, 2018
The Empire Theatre is my favourite place to visit in Sunderland. My family and I are regular theatre goers and I feel so lucky to have such a prestigious venue and amazing variety of shows in my homet...own. Very impressed with the new app that allows you to pre-order refreshments to be delivered to your seat. Looking forward to our next show! See More
Kath Colin Teasdale
· February 16, 2018
My wife and I went to see Thriller Live Thursday night and the show was fantastic, the singers, dancers and the band although mostly hidden from the audience were fantastic playing live alnight. The t...heatre staff were absolutely amazing, my wife is disabled and one of the young ladies noticed that we were having difficulties seeing, she spoke to us and then involved the duty manager, Mathew was amazing he thoroughly checked the situation and offered us alternative seat's, which to my astonishment just happened to be in one of the boxes, he even came back at the interval and the end to make sure we were OK and had enjoyed the show, we couldn't thank him enough for turning a potential disaster into an overwhelming success. He has our complete gratitude and we hope to see him again when we are there next. Thanks very much Mathew See More
Claire Wilce Stoker
· January 8, 2018
Visited on Saturday for matinee performance. My 3 year old daughter absolutely loved every minute. The 3d section was amazing and really made the performance stand out from other pantos that are runni...ng. My little girl was lucky enough to go on stage and it really made her feel special. Cast were brilliant, as always. Plenty of laughs along the way! Can't wait to go back next year! See More
Rachael Hunt
· February 10, 2018
Took the kids to Sunderland empire theatre today to see Shrek the musical. When we got there the staff on the door said my 2 year old son couldn’t go in as he’s under 3 and they don’t allow children t...hat small in the theatre except for pantomimes. I said it doesn’t say on the website or ticket or at the time of booking that children under 3 are not allowed and he said they’re only allowed in for kids shows. So I said what like SHREK you mean?? He said shrek is NOT for kids!? Another lady comes out and says why don’t you take him into the bar and wait there for the other kids and they would refund me two tickets. So shrek the musical is no place for a child but a BAR is? We would have had to wait in there for 2 and a half hours. We only booked the tickets in the first place for My son as shrek is his absolute favourite I wasn’t going to leave him out! See More
Kirsha Beasy
· April 18, 2018
Well!!! After paying £80 for a seat to see Legally blonde for my daughter and I, I have now had to purchase a booster seat for her at £5!! Every other theatre I have visited throughout the world never... charges for a booster seat. So I have effectively paid and extra £5 for my daughter to see a show because she is a child and isn’t tall!! Horrendous See More
Mary Gurney
· February 11, 2018
Will not let me leave a minus star review, today my daughter and son in law took their little boy to see shrek only to be turned away because he's under 3 even though when they booked were told as lon...g as over 18mth it's ok seemingly a lot of people have been turned away yes they got their money back but that's not the point, one very disappointed family
Come on Sunderland Empire get your act together
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Deb Wright Doneathy
· January 18, 2018
Have put 4 because it was cold thought it was the air conditioning spoke to staff who said it was not and she would sort it out she never did also we got stop from taking photos she was very rude and ...shown her torch in our faces See More
Kay Griffiths
· February 8, 2018
Every year since been a little girl I been coming here,! Now it's a thing to get 3-4 shows in a year with my beautiful children
Last night we seen sherk was amazing like all other shows
Staff are in...credible so friendly
Can't wait till the next show we see �
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Tracey Carney
· March 8, 2018
Omg if ever you get a chance to see Beautiful please go The whole show was incredible xx the girl who played Carol King was amazing xxx
All singers and musicians were brilliant x
Thanks for an amazi...ng night xx See More
Darran Jurdison
· December 19, 2017
What a pile of crap completely ruined by lights constantly on & off in 1st half then to be left on so nothing could be seen. Then for the interval to be extended until walking out at 8-45 when 2nd hal...f hadn't even started yet. Never again, See More
Wendy Rowntree
· October 29, 2017
Thoroughly disappointed. Went to see the fantastic Mamma Mia show on Friday night-an eagerly anticipated rare night out for 6 hard working mums. The show was fantastic but the experience was ruined b...y the theatre staff in the dress circle- the elderly grey haired lady and a young man who refused to give us his name. From before the show even started they hassled us- telling us off for getting our phones out to check they were on silent, as instructed to by the pre-show announcement. The harassment continued throughout the show, culminating in us being told to sit down and stop dancing during the final song, when the ENTIRE audience were on their feet. The pair of jobsworths clearly took pleasure from telling us off like school children. As intelligent, professional women we found this incredibly patronising, insulting and infuriating. When we asked to speak to the manager to complain, he was every bit as unprofessional as his staff. Have never experienced such apalling customer service before, some staff training is clearly required. Also a reminder to certain members of staff that people pay a lot of money to go to the theatre and ENJOY themselves. These paying customers ultimately pay their wages and should be treated with a bit more respect. See More
Ann Barsey
· February 3, 2018
I am disgusted with Sunderland empire I booked four tickets as a surprise birthday present for my sister on the. 22 Jan received tickets. Yesterday I received a flyer from Sunderland empire advertisin...g the show on the 15 16 17 march but no mention of the 14th march the night I booked and my tickets confirmed. After a load of hassle and expensive phone calls I still have not got any satisfaction. So no stars for Sunderland empire. See More
Lucy Miller
· December 28, 2017
Best show by far and we come every year !!! Me and my 3 kids loved it,my 4 year old laughed like a loon and screamed in terror at the 3d but brilliant and can’t wait for next year ��
Carolyn Cobden
· August 11, 2017
Went to see the fantastic Joe McElderry at The Empire Theatre on Thurs 10th August with my husband. He was absolutely fantastic, as always. The staff were very nice and pleasant when asking to check ...the ladies bags for security reasons before entering the theatre. However, the performance was spoilt by the theatre audience. We had a couple of women next to us, one of whom had her mobile phone on the entire time taking photos/video and the flash kept going off. They were also talking and laughing during some of the songs. My husband had it worst as he had another woman in front of him who was also taking photos and her phone constantly had the back of the lady's head in front of her bathed in bright light the entire time, which must have been distracting for her too. I don't have a problem with the good natured heckling but it really spoils the performance with the talking and phone screens flashing and being constantly lit up in the dark auditorium. I wish people would consider their behaviour and how it spoil it for others who also spent a lot on their ticket. See More
Keith Taylor
· February 4, 2018
Saw this with our 6 year old grandaughter,she sat all the way through ,thoroughly enjoyed herself. The show was excellent,very entertaining,humour for all ages,signing and acting was very good and we ...will look out for the next suitable performance. Well done. See More
Teresa Alderson
· February 7, 2018
Been to see shrek the musical this evening and all I can say is fantastic and what a performance. Well done highly recommended for anyone to go and see x
Kellie Preece
· January 1, 2018
First time we went 2 see the panto the understudy for jack read from file. But we went as a family on boxing day and was much better. Sadly everything was over priced....
Ian Harter
· April 3, 2018
The Empire is very good and clean, but the drinks, food and merchandise is way too expensive.
Karen Oliver
· September 5, 2017
Came to see the peace train show. Looks lovely as you approach , quickly through the door with a reassuring bag check. Ordered our coffees for the interval and they were freshly ready right on time. E...mpire theatre looking well cared for , clean and confortable.
Staff were all pleasant and efficient. Show was excellent. A great night out .
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Carl Mowatt
· March 15, 2018
Fantastic theatre �
Great sound loved the rat pack tonight, great big band sound you would think we were at the Sands
Susan Waters
· October 18, 2017
What a fantastic night last night. Mama Mia was first class entertainment from
Start to finish. Even a nice little surprise of upgraded seats as well on arrival. Thank you so much.
Claire Gallacher
· September 29, 2017
I visited the theatre last night for the first time since I was a child to see Hairspray. It's an amazing building and the staff are lovely. The musical itself was absolutely faultless and we enjoyed ...every second of it ��� See More
Amy Robinson
· November 12, 2017
Came to see Mamma Mia yesterday, fab from start to finish. Great view from row b, can't wait to come back!
Kelly Hyde
· November 9, 2017
Last night I came to see Mama Mia and it was lovely to see the lady doing sign language for a member of audience it was amazing to see and it didn't spoil our night
Jo Marie
· April 8, 2018
Took my 3 year old to see Justin’s band this morning. Was a fabulous show in a fabulous theatre
Sarah Daniel
· October 19, 2017
Mamma mia was brilliant today but how rude of a man and woman working on the sound and lighting talking continously throughout the show. They then then got offended when i asked them to be quiet. I di...dnt pay £50 to listen to what they did last night . See More
Judith Lowes
· February 18, 2018
Thriller was fabulous! What a brilliant performance! Also we where upgraded! Which was a bonus � staff on main door where lovely! �
Claire Lewthwaite
· March 14, 2018
i so buteful musical it was mazing all the singers and dancers was good the sunderland theter was loveley
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Join real dance music legends Heatwave and Odyssey to enjoy a sensational evening of non-stop, dancefloor anthems including Boogie Nights, Going Back to My Roots and Use It Up Wear It Out.

Good seats still available from £20 - atgtickets.com/Sunderland 🎤🎧🎤

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Prepare to use up and wear out the dancefloor one last time in the definitive boogie night!

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Did you hear? It's FRIDAY! Have a great weekend & we can't wait for toe-tapping fun next week when Crazy For You Tour opens!

Who's joining us? You’d be CRAZY to miss the high energy, high kicking and gloriously glamorous production with Strictly Come Dancing winner, Tom Chambers & West End & TV star Claire Sweeney and Charlotte Wakefield as ‘Polly’.

So get set for mistaken identities, heartbreak, happiness and a wealth of memorable tunes, including I Got Rhythm, They Can’t ...Take That Away From Me and Nice Work If You Can Get It.

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