A few highlights that you can expect from the session one is it's going to be a step-by-step guide so we're gonna throw the out the window and I'll share with you exactly how leading companies and service desks have created service cultures. It's going to be interactive so instead of just telling you you'll get to experience a culture guides our behavior and it's going to be practical. I will share with you tools that you can use to implement a service. In your own service desk.