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the place is a total nightmare i was car crash and was told to bring my car there to get it fixed. They did not fix my car the only thing really wrong with it was the side mirror was broken off and n...eeded to get put back on. They told the insurance people that my car was a total loss. the car is still driveble but instead of having the insurance people to pay to fix my car they said it was a loss which the triple AAA insurance said that they can't fix my car cause it was a loss. they won't give me a check cause i want to keep my car i have to hand over a salavge titile for me to get anything all because of this place telling tripe AAA my car is a loss.
I've had my frontier for almost 10yrs now and have only taken it to this location for all maint and repairs. I have had issues in the past with some of the work that has been done to my truck but Tony... Goodman always got it done right. In my opinion he is what makes the service dept worth going to. He had went to another dept and I've hesitated taking my truck in because of it. I was told he will be returning to the service dept and I am so thankful of that. He is a true asset to this location.
I contacted this dealership
regarding a car they had listed and received garbage responses from the dealership 's "sales profession als". Also it was noted that "Julia" the 24 hour a day chat assistant ...on their website is a Filipino based call/ online chat center. I'm not sure who the "family owned" family is but this business is not much of a credit to the Nissan Corporatio n. My experience so far and comments from their customers has steered my away from this brand as I would not want to rely on their service department even if a Nissan was purchased elsewhere, until Nissan offers a more profession al and reputable location on the Eastside of Tucson. I appreciate the feedback provided by the others!
I never ever had such bad customer services. I hate when people pull the rug under you. Very rude staff they go base on how you look and think oh you can't afford a certain car. Why can't you just be ...honest and not pull bs!! Very angry with the staff all the way up to management
. They don't care about customers at all!! I would never recommend this place.
Thank you Robert and Carl for the great service! I love my new Titan! Highly recommend Thoroughbr
Robert J Lawson
I've been coming here since I bought my Titan new in 08. This was the first oil chance that they put a 5,000 mile due sticker on it. Always change oil at 3,000. Why the change in miles?
🎗 5 Stars is just simply not enough. The staff went above and beyond and exceeded my expectatio
ns, I never purchased a new vehicle because dealers tend to be pushy but I was impressed with the sales s...taff at Thouroughb red Nissan, they looked for every way possible to get me the best deal. They knew we were a military family who desperatel y needed a reliable vehicle and I went in with unrealisti c expectatio ns for a purchase price and they were able to get me into a new vehicle. My salesman David Livengood and the managers really fought to get me close to my price range. I definitely recommend Thouroughb red Nissan. No pushy sales staff and they truly do care about their customers. I truly want to thank you and your staff for helping my family! And for going above and beyond to help Service members and their families. Now my kids and I have a reliable vehicle to get to my husband 989 miles away. 🎗
Sunny Floyd Sargent
We looked at Nissan Altimas for two weeks. Enterepris
e, Carmax, Jim Click and Thoroughbr ed. They were all good but Thoroughbr ed had a low mileage SV for a great price. Their sales lady, Michelle Lipin...ski, was excellent to work with. She respected what we asked for and presented what was available. Never any high pressure. We walked away after the first visit to decide what we wanted to do. She respected that. When we returned to see the car once more and another car she had. We felt very comfortabl e as she allowed us to decide. We are very pleased with our experience and love our Nissan Altima SV.
Thank you Michelle & David!
Thank you Michelle & David!
Tina 'Akers' Kleppe
We bought our daughter a used car from thoroughbr
ed and when we bought it they were great but since the purchase it has gone down hill. A month after we bought the car we went on a long drive and not...iced the brakes were pulling and grinding put it in the shop and was told the pads were still good on it and it couldn't be the issue we were having as they couldn't replicate it. Not even 2 months go by we had it back in for the same thing now all the sudden rotors need turned and we need brakes all around. They did pick up half but here is the kicker for some reason we bought the car the end of October and with any car purchase you usually get a years worth on tabs. Nope the tabs are only good until February so 4 months time and when we go get emissions done on the car they will not let it go through as the plug in is not secure. When we called Thoroughbr ed the entire undercarri age needs to be replaced and that is a 3 hr job at $120/ hr. One would think this would have all been avoided if when the vehicle was inspected it was fixed not to mention when the vehicle has been in the shop mutiple times they could of caught it. I have to say there service department is less than adequate.
I love Thoroughbr
ed Nissan! They are very helpful and they know how to take care of their customers. Our salesman Carl was great! He found us the best deal. Carl took his time to find us the right car...s to fit our needs and budget. The finance guy David was great too he walked us through everything and didn't skip over a single detail. I will not go anywhere else but to Thoroughbr ed Nissan. This team is great! Thank you for your help!
The people are so friendly. Get service and so helpful.
I love this dealership
. After 4 other dealership s, we arrived here and were greated by Roman Benitez. First off he asked us, "tell me what you would like today?" and the best thing is he meant it! We ...set our pricepoint our must haves and guess what....No games, no trying to over sale, no bs. Roman Benitez supplied us with multiple choices in our price range! We bought a fantastic truck with all our must haves at a fair reasonable price! This dealership is family owned and you can tell. During our time there we were taken through the dealership introduced to our service team, financer and the body shop staff. Roman Benitez even took his time to teach us how to use all the features in our new truck! If you're shopping for a new or used car or truck, do yourself a favor and go on down to this dealer. Check in with Roman Benitez, you won't be sorry!
Worse customer service ever. I cannot stand this place. Will never buy from them ever again. They said I declined extended warranty on my car when I wasn't even given that option when I was buying the... car and now I'm suppose to pay 2000 to fix something on my car when I've only had it for a year. Horrible horrible place.
I bought a car from Mike auditore and my experience
was great. He showed me lots of options and helped me find a car perfect for our family. He was very patient with me as well which I appreciate . Not... pushy at all. He even stayed late for me. Definitely will recommend him to friends.
Car buying in May was great. But when I took it in for my first complement
ary service, it went south. I noticed my muffler on right side is quite lower than the left. I asked the service lady to check... and she just said it's how it suppose to be. I checked around other Altimas and both sides of mufflers are all even.... Cant stand dishonest people.
BUYERS BEWARE!! I purchased a used vehicle from here about 6 months ago. The whole sales process was pretty good at the start. They worked me a deal on the car and decided to purchase it. After furthe...r inspection
of the car the next day I noticed that the valve cover gasket was leaking oil, the tires were mix matched and the air filter was black. I took it back to the dealer that same day. They didn't mention anything about the tires even though I told them about them. They cleaned the air filter "blew it off" and said the oil leak was actually a "seap" not a leak and they won't fix it unless it is actually leaking... having automotive background I told them a seap is a leak and it will only get worse. They denied fixing it. Upset about that I decided just to leave it alone and just be done with them. Well about a month later I get a call from finance saying I need to pay my down payment. I didn't agree to a down payment and any residual value left on my trade would be my down payment. So our agreement was for no cash down. They called me trying to get me to pay an additional down payment. I told them no that isn't what we agreed too. They said it was their mistake and they will take care of it. Well another month or two goes by and my car ends up breaking down and leaving me stranded I take it to the dealer they end up fixing it was a cam sensor Well about two weeks later I get another call from finance saying they still need my down payment from me even though they told me that it was all taken care of. Apon further inspection and research the car was sold to me with open recalls that were from 2015 that they never took care of which they are supposed to. Also my car states right in the owners manual that it is a safety concern to mix match tires on the car and not to do it because it messes with the tcs. I paid a lot of money for the "recon" fees on my car to not have problems like I have been with this place. They are disorganiz ed and dishonest people. The a.c. just went out in my car two days ago and is gonna cost a pretty penny to fix. I will never go back to this place because every time I do absolutely nothing happens they just feed more bs to me. The recon fees this place charges compared to the actual work they do is a joke. They didn't even replace 10 dollar air filter before they sold it to me or after. Please beware of this place if you plan on buying a used car from them get a third party inspection on the car so you don't get screwed like I did.
Jessica Gabriella Fernandez
ever, if i could i would give these people zero stars but it won't allow it! These people are joke! I came in with my cousin who had a trade in that she still owed on, she had the veh...icle for over 3 years, now mind you she bought it from there. We did an approval over the phone and every thing was good according to Michael Auditore. We drove over an hour away, to wait 4 hours to be told that she was approved for a car that was 2 years older and had over 50,000 more miles more then what she already had!!! Are you kidding me, This place is F***** joke!!!!
I took my 2007 Nissan Altima to Thoroughbr
ed Nissan fully expecting to have to pay to replace my transmissi on. Tony the Service Advisor found a warranty that he was able to use that paid for my transm...ission saving me $4000.00. I will always return to this dealership for my service needs and will give them the chance to sell me any new or used vehicle before I sign any deal elsewhere in the future. Tony helped make me a loyal lifetime customer. Thank you.
Me and my wife bought a vehicle from Thoroughbr
ed Nissan last month and couldn't have been more pleased with the service provided. Michele was our sales person. We called her the day before and she h...ad the car ready to go the next morning when we arrived. Our entire purchasing time was about 1 1/ 2 hours. We also appreciated Rod in Financing. There were no hard sales in the sales or financing department . There purchase price was reasonable . Our overall experience was great. We will strongly consider them in the future.
Roman Benitez was amazing at helping us find the car that I wanted. My over all experience
here was great! Everyone is looking out for you and your needs! If you need a car come here and ask for Roman!
The entire team was wonderful!
!!! Got us a much better deal than I ever thought possible. I am recommendi ng them to everyone! We were looking at a used one online, they ended up putting us in a brand ...new 2017 for less. Our credit is horrible. They went the extra mile and made it work for us. Very low down, nice monthly payments. I wish I could give them more stars
Delayna Marie Jeneva
The people there were amazing! I'm super happy, and my mom was super happy and left satisfied,
she said she wishes she would've went through here.. Roman helped me out today and let me tell you he was... AMAZING! Thank you guys so much! I'm so happy ��
I will not buy another car here. I received a call a month after purchase and was informed that my payoff quote for my trade in was more than they quoted at sale, so now I owe them money. This should ...have been made more clear during the sale, I had no idea I could end up owing them more money
Maria Aurora Morando
Carltbred was amazing !!!!
This has a hasssle free purchase we are very happy with his service ��
This has a hasssle free purchase we are very happy with his service ��
Lisa Granowsky Roberts
Estimated two hour service, I was out in one and they even cleaned my car.
Their customer service is phenomenal
. We've bought three vehicles with them and will keep going back. They treat us like family
Charmagne Kathryn Hohl
They were so fast!! The staff was awesome, and always kept me up to date on how things were going!
I loved my experience
here! Sarah was extremely helpful and kind. The customer service was excellent and I'm very happy with my car and overall experience . Thank Thoroughbr ed Nissan!
Excellent customer service from the front desk and service department
; could not be happier with a dealership that cares about it's customers. Thanks Encis and Bruce for taking the time to review the ...car and verify my extended warranty agreement.