Reviews
4.7
32 Reviews
Tell people what you think
Veenita Rao
· February 25, 2018
Great experience with Jake Sprong. Did not know how to siphon water in my pool during heavy rains. I called 5 pool co's and was able to reach Jake in the eve. He came out from Dallas to Plano and help...ed me tremendously. Appreciate all his help when I needed help big time. Thanks Jake for great customer service. See More
Tracy Nichols
· September 14, 2017
Where do I start? First I tired to maintain our pool for almost two years when all I was doing was fighting an up hill battle, thanks to the previous owner not maintaining the pool! So frustrating to ...say the least, quite done frankly! But it was time to contact someone that knew way more than I did about pool maintenance. After reading reviews we decided to reach out to Tropix Pools. Within an hour after talking to the office personal my phone rings and it's Jake Sprong on the other end. We chat for a minute and then I get into my life as pool owner that seemed like all I did for 24-7. Once I give him the quick story he says why don't I come have a look and see what we can get figured out! I couldn't have been more happy to hear those words. Jake comes out that Friday afternoon of this week and explains pool 101 with me for over an hour! I'm not sure at the end of our conversation if I was ready find a track hoe or proceed to get this pool right! Well over the course of three weeks we did the following, drained the pool, power washed the pool, refilled the pool and add all new chemicals! At the same time upgraded the control panel so we can now operate everything through an app! I felt like we just won the lottery! Needless to say the pool has been crystal clear and we're back on track! We would like to thank Jake and his team for working diligently through the whole process even through the minor issues with the new control panel which wasn't Tropix Pools fault! See More
Lee Goff
· September 27, 2017
Way beyond the call of duty! Rodney with Tropix has earned my facility's business for life. He has saved me money, insured my staff was trained on the equipment, and more. I thought honest service wa...s a lost cause. Rodney and Tropix showed me different - Lee Goff, CEO, Choices Private Recovery See More
Jason Stover
· December 1, 2016
Rob and his team designed a complete outdoor pool, kitchen and fire pit. The entire project went very smoothly from start to finish.

We had one issue that popped up at the end of construction of ...the pool. There was an error in the design which resulted in a large amount water loss during operation.

Rob took ownership of the problem without any complaints from us and had his crew correct the problem. There was a fair amount of deconstruction and then reconstruction involved at his own cost.

This type of ownership and dedication to customer service is exactly why we chose Tropix Pools and will recommend them every chance we get.
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Chris Gordon
· March 28, 2017
Tropix has performed our pool maintenance for years. We'd specifically like to thank Jake and his willingness to come troubleshoot a problem after hours after the first service call didn't seem to fix... the issue completely. He was very helpful and willing to not only fix the problem, but also teach me some basics about my pool that I wasn't familiar with. Thanks, Jake! See More
Natalie Potter
· December 1, 2016
Now that I have Scott servicing my pool I have been very satisfied. My problem is that every time I get an excellent service person, he is either promoted or quits the company.,The new service people ...who have replaced the excellent people have been disasters, and it takes several weeks I get a decent replacement See More
Bret Kelly
· April 5, 2015
Wow.......so here's the deal. Our regular pool tech left Tropix, and his replacement left our pool green, murky and disgusting. I called the Tropix office to speak to the manager on duty, but never go...t a call back. I emailed the office multiple times, but never heard back.

HOWEVER, a person who I think is the wife of one of the managers at Tropix has had time to respond to my review on Yelp.....to clarify why our pool tech left the company. But not of course to address the nasty pool we are left looking at.
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Barbara Kruse Hirsch
· May 16, 2017
Jake at Tropix is amazing.He is always there when you need him. He is honest, knowledge and keeps us out of trouble! He has saved the day many times and tonight he did it again. Thank you Jake!
Linda Massey
· August 24, 2016
The Tropix Pool Staff are so Very Personable, Friendly and Helpful...they will keep your Pool in the Best of Shape, or will give you an amazing place to relax and swim, you cannot go wrong using this ...Company !!! See More
Laci Thelen
· October 13, 2017
Jake from Tropix pools is always professional and pro active. Great Service Great Company!
Krista Douthitt Dinsmore
· July 13, 2017
Jake, Charlie, Scott, Francisco... all great service! Very knowledgeable and a pleasure to work with!
Debbie Giudice
· January 22, 2016
Tropix Pools did a tremendous job on getting our pool back in swimming condition. Thanks for the quick attention and the follow-up to ensure we were happy.
Andy Evans
· September 17, 2015
Tropix did an inspection on a home we bought, but missed some items. We had to get these things fixed (heater, pool light) and now they act as if they're not liable. They're crass and flippant at best.... Don't use Tropix. See More
Dana Silvey Ronderos
June 15, 2012
We're so happy that we switched to Tropix Pools. Our pool has never looked better and the service is great!! Thank you!
Jake Sprong
· February 15, 2015
Hands down the best customer service team I've seen in the pool services industry. They have what your looking for.
Becky McClure Haigler
· December 1, 2016
Tropix is knowledgeable, helpful, and responds to requests promptly.
Johnny Fortysixantoo
· August 28, 2014
Great staff and they are always willing to go that extra mile!
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Recently completed patio extension and outdoor kitchen in Celina.
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Pool&spa with bar, fireplace and outdoor bath/shower room
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Outdoor kitchen project in Celina TX
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Almost plaster day!!! Plaster on this beauty of a pool/spa in Celina next week!

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Another beautiful patio extension with outdoor kitchen and firepit with flagstone seating area completed here in Celina!

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