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                        "text": "Horrendous service. I had two defective samsung Tabs. I was advised by samsung that the issues would be PERMANENTLY fixed but they did a simple yet ineffective factory reset which I had already done on both devices. The issue was not fixed and for a shop that specializes on repairing defective devices nothing was done to fix both devices. REALLY bad service. And when I picked up my devices the person was totally unaware of what was done to the devices and I was told something different from when I left my devices to when I picked them up."
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                        "text": "Complete and utter scam!!!! Went to get my cracked screen repaired under atts insurance. But they take the phone back and then come up with reasons they cant do it. More like they just dont want to do their job!!! Told my my phone port was loose which is absolute BS! Told me the fingerprint sensor was failed, but using that phone to make this post. Now I have to fight with att to try to get my phone repaired. So thanks for making everything just that much more difficult!!!!"
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                                       "text": "Hello Cielo. Thank you for reaching out. We would be happy to investigate this further and work towards resolution with you. Please call us at 877-320-2237 at your earliest convenience. We are here to help!"
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