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                        "text": "DO NOT GO HERE.  I took my phone in for a crack from a small drop.  The phone worked fine.  Then, they fixed the crack.  Gave me the phone back. It was getting hot. The phone just cracked overnight. Took it back. They fixed it again and said it was my fault.  Not the case, but whatever.  Fixed.  Nope.  Started cracking again.  Took it to the 41st store.  They admitted someone had hit something inside the phone and caused the problem.  They kept the phone another 5 days and \"fixed it.\"  Nope.  They replaced it with a cheap phone they bought online refurbished and immediately the camera was jittering. Dropped it off again. Another 4-5 days. Got the phone back.  \"Fixed.\"  Then, the Bluetooth started making people sound like a robot.  The hot spot was not working any longer either.  THEN, realized the problem with the phone not working right on wifi could also be the phone.  I called and said enough. Get me another phone.  They said no. Bring it in and we will look at it again.  There is no resolution system check.  \n\nSoon learned all of Oklahoma is owned by one guy and there's no upper management resolution to solve the problem.  It's a franchise.  So calling corporate doesn't help.  With a dishonorable management team structure--you have nowhere to go but to review online and let others know.  However, I'll have to go buy my new phone tonight and I'm not happy about it.  I'm done with their monkeying around though.  So, I guess they win.  Don't make my mistake.  It would've been better to go to Apple in the first place.  ARGH!"
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