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                        "text": "HORRIBLE COMPANY! Do took our iPhone to simply replace the screen. They replaced the screen. They told us there is a 90 day warranty.  Within 2 weeks the phone was not working - screen was flashing and showing different colors. I brought the phone in - they said it was late and it was best to come back another day .  I went back 1 month later (still within my 90 days ) Now they say the phone screen is scratched and the warranty is null and void.  Absolute thieves.  If they used better quality it wouldn't have scratched to begin with.  Thieves!"
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                        "text": "My screen was broken and I took my IPhone X to get a new screen. A new screen was put on, and two weeks later the screen turned to dark blue then black. I had to take the phone back again to get another screen. That evening my volume button didn\u2019t work. The next day I was told my phone would be fixed in 1 1/2, it was going on 2 hours and closing time was approaching. I called and was told my still wasn\u2019t fixed. I was asking the associate why I wasn\u2019t contacted with the status. We continued to talk about the phone and mysteriously he was gone from the call. Did he just hang up on me? He called back 2 minutes later and said he dropped his phone. I went down and took my phone back that still is not working right, and I will never, ever go back to the McKinley \u201cU break it we fix it\u201d , again. Very disappointed in service as well as the lack of customer service."
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                        "text": "After researching online for a Samsung repair service I took my phone into a Vancouver location to have it repaired. The glass was cracked and need to be repaired. The girl was fun to deal with as we chatted about the my phone, etc and that they are an authorized service centre for Samsung. She quoted me a price of $249.99 plus tax (279.99) to get it fixed and about 2 hours. I commented that they truly do have the best pricing around. Well until I came back to pick up my phone.\n\nThe price went up $100. It was $380. When I question the guy about this pricing he said he didn't know anything about the $249.99 as she didn't put anything on the work order.\n\nI then spoke to head office and she basically said the same thing... sorry, there isn't any quote on the order so the price is as is. I wish I could do something. \n\nIf you use this company - PAY IN ADVANCE or GET THE QUOTE IN WRITING."
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                                       "text": "Hello Nathan, I am very sorry for the negative experiences you have encountered with our Cincinnati location. We are partnered with Samsung, we do have their proprietary equipment to diagnosis any issues on the device, and I apologize that we have fallen short in this instance. We take all feedback very seriously, and we will be investigating this further on our end. If you have any further questions or concerns, our Customer Support Team would love to assist. You can reach out to them at (877)320-2237 Monday through Saturday 10AM to 10PM and Sunday 12PM to 8PM EST."
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                                       "text": "Hello Nathan, I am very sorry for the negative experiences you have encountered with our Cincinnati location. We are partnered with Samsung, we do have their proprietary equipment to diagnosis any issues on the device, and I apologize that we have fallen short in this instance. We take all feedback very seriously, and we will be investigating this further on our end. If you have any further questions or concerns, our Customer Support Team would love to assist. You can reach out to them at (877)320-2237 Monday through Saturday 10AM to 10PM and Sunday 12PM to 8PM EST.",
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                        "text": "Went to the Mason, Ohio store as directed by Samsung support because my camera app would just come up failed. Initially, I was told that it would be 24-48 hours they'd need to keep the phone to test. They knew that would be a long time so they offered to run the Samsung test app while I was there. It came up with no errors. This test took about 20 minutes (give or take) to complete with multiple personnel handling my device and troubleshooting. They concluded that it'd have to go through additional testing and may need to have the camera replaced. I left it there and then three days later I get a call from a tech. The tech said he had JUST got around to picking up the device and that the screen was CRACKED. Then went on to tell me that the CRACKED screen voided the Samsung warranty so I'd have to pay to have it fixed. The screen was SCRATCHED by my keys a while ago with NO CRACK no SHATTER.\n\nFirst, why no one brought this up while I was standing there in the store is a mystery to me. Secondly, I put in a ticket with Samsung and opted to just mail it to Texas. They agreed that it was a SCRATCH and not void the warranty...they repaired the phone by doing a software patch and sent it back. During this whole time I needed a phone with a camera for work so had to by a new phone while I waited to get it fixed by Samsung. I appreciate Samsung Support attempting to expedite the repair process by getting a local brick and motor to avoid from shipping devices but they seriously may want to re-evaluate their choice with uBreakIFix.\n\n1) They should have brought up the SCRATCHED screen before I left. They had ample time looking at the device.\n\n2) They said 24-48 hours and they didn't even look at it until well into the afternoon of the second day.\n\nIt appears that either this store is bad at what they do or they just were trying to avoid going through the Samsung warranty process and have me pay them directly."
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                        "text": "Went to the Mason, Ohio store as directed by Samsung support because my camera app would just come up failed. Initially, I was told that it would be 24-48 hours they'd need to keep the phone to test. They knew that would be a long time so they offered to run the Samsung test app while I was there. It came up with no errors. This test took about 20 minutes (give or take) to complete with multiple personnel handling my device and troubleshooting. They concluded that it'd have to go through additional testing and may need to have the camera replaced. I left it there and then three days later I get a call from a tech. The tech said he had JUST got around to picking up the device and that the screen was CRACKED. Then went on to tell me that the CRACKED screen voided the Samsung warranty so I'd have to pay to have it fixed. The screen was SCRATCHED by my keys a while ago with NO CRACK no SHATTER.\n\nFirst, why no one brought this up while I was standing there in the store is a mystery to me. Secondly, I put in a ticket with Samsung and opted to just mail it to Texas. They agreed that it was a SCRATCH and not void the warranty...they repaired the phone by doing a software patch and sent it back. During this whole time I needed a phone with a camera for work so had to by a new phone while I waited to get it fixed by Samsung. I appreciate Samsung Support attempting to expedite the repair process by getting a local brick and motor to avoid from shipping devices but they seriously may want to re-evaluate their choice with uBreakIFix.\n\n1) They should have brought up the SCRATCHED screen before I left. They had ample time looking at the device.\n\n2) They said 24-48 hours and they didn't even look at it until well into the afternoon of the second day.\n\nIt appears that either this store is bad at what they do or they just were trying to avoid going through the Samsung warranty process and have me pay them directly.",
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                                       "text": "Hello Justin, I am very sorry for the negative experiences you have encountered with our Conway and Little Rock locations. Thank you for reaching out to us via a private message, we hope that we can assist you further in reaching a resolution."
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                        "text": "So I had the battery in my S7 replaced yesterday. It almost didn't happen. Set an appointment to bring it in to the Little Rock store over a month ago. I was assured the battery would be in stock, etc... So, I drive 3.5 hours to Little Rock, AR from Shreveport, LA to get it done yesterday. Only, they have no S7 batteries and no one there even knew to expect me that day. I set my appointment over the internet, through your website. Yet it doesn't notify your employees that an appointment is coming UP? I spoke to someone the day I set it up. The confirmed my appointment, assured me that the parts would be in stock, and finished the confirmation phone call. As far as I knew, everything had been taken care of. Except it WASN'T. \n\nI was quite aggravated at this point. The store on Cantrell Rd had no idea what to DO. The employee that made the appointment told no one about it and wasn't at work. He also didn't remember to ensure the battery was in stock. He didn't even notify anyone else of the appointment.\n\nSo I get there and Cantrell Rd has NOTHING. N Little Rock didn't have a battery in stock, either. Thankfully the store in Conway did have a battery in STOCK. Now I get to drive another 25 mins to THIS store. \n\nSo I get it replaced and head back to Shreveport. Currently, my phone is discharging just as quickly as it was before I took it in. 3 hours and my phone is dead. Just like it did before the battery was replaced.\n\nIs this the way its supposed to be? A brand new S7 battery in a new phone wouldn't discharge in 3 hours so why is this one? It's also brand new, correct? And it IS an OEM Samsung battery, correct?\n\nAfter more testing, it appears that a single app, Facebook, was draining my battery. Removal of the app restored my phone to normal discharge speeds. I'm currently very pleased with the repair. The battery appears to be working correctly. \n\nThank you goes out to AARON at the Conway, AR store on S Amity Dr. They took care of me promptly and were extremely courteous and as helpful as they could have been. Especially after being put \"under the gun\", so to speak, by the other store in Little Rock on Cantrell Rd not doing their jobs. I would recommend them to ANYONE. My battery currently has 98\u0025 health meaning it will hold 98\u0025 of the available maH. The battery I replaced held about a 50\u0025 charge so this is much, MUCH better.\n\nThanks again!"
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                        "text": "So I had the battery in my S7 replaced yesterday. It almost didn't happen. Set an appointment to bring it in to the Little Rock store over a month ago. I was assured the battery would be in stock, etc... So, I drive 3.5 hours to Little Rock, AR from Shreveport, LA to get it done yesterday. Only, they have no S7 batteries and no one there even knew to expect me that day. I set my appointment over the internet, through your website. Yet it doesn't notify your employees that an appointment is coming UP? I spoke to someone the day I set it up. The confirmed my appointment, assured me that the parts would be in stock, and finished the confirmation phone call. As far as I knew, everything had been taken care of. Except it WASN'T. \n\nI was quite aggravated at this point. The store on Cantrell Rd had no idea what to DO. The employee that made the appointment told no one about it and wasn't at work. He also didn't remember to ensure the battery was in stock. He didn't even notify anyone else of the appointment.\n\nSo I get there and Cantrell Rd has NOTHING. N Little Rock didn't have a battery in stock, either. Thankfully the store in Conway did have a battery in STOCK. Now I get to drive another 25 mins to THIS store. \n\nSo I get it replaced and head back to Shreveport. Currently, my phone is discharging just as quickly as it was before I took it in. 3 hours and my phone is dead. Just like it did before the battery was replaced.\n\nIs this the way its supposed to be? A brand new S7 battery in a new phone wouldn't discharge in 3 hours so why is this one? It's also brand new, correct? And it IS an OEM Samsung battery, correct?\n\nAfter more testing, it appears that a single app, Facebook, was draining my battery. Removal of the app restored my phone to normal discharge speeds. I'm currently very pleased with the repair. The battery appears to be working correctly. \n\nThank you goes out to AARON at the Conway, AR store on S Amity Dr. They took care of me promptly and were extremely courteous and as helpful as they could have been. Especially after being put \"under the gun\", so to speak, by the other store in Little Rock on Cantrell Rd not doing their jobs. I would recommend them to ANYONE. My battery currently has 98\u0025 health meaning it will hold 98\u0025 of the available maH. The battery I replaced held about a 50\u0025 charge so this is much, MUCH better.\n\nThanks again!",
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                                       "text": "Hi Steven! We definitely understand your frustration. Our resolutions teams is actively working to resolve this situation with you and will be in contact with you as soon as they have an update. In the meantime you are more than welcome to reach out to our home office to speak with them. We are available at 877.320.2237 on Monday through Saturday from 10 AM to 10 PM EST and 12 PM to 8 PM EST on Sunday. Thank you for your continued patience."
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                        "text": "If my phone aint fixed by Wednesday were going have a problem that you dont want"
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                                       "text": "Hello Sarah,\n\nWe want to sincerely apologize for the negative experience you have had with us at our Madison location. Here at uBreakiFix we never want to return a device in a worse condition than when it arrived, and we are very sorry it has occurred in this instance. Upon coming to a resolution for this situation, you declined a new device. If for whatever reason change your mind about this, please get back in touch with the store. If you have any further questions or concerns about this, our Customer Support team would be happy to speak with you. They can be reached at 877.320.2237 between the hours of 10am and 10pm EST Monday through Saturday and Sunday from 12pm to 8pm EST."
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                        "text": "Took my phone in for a broken screen. They broke the volume button. Upon getting that fixed, which they didnt, they made my battery keep falling out. They gave me a replacement phone which also was broken! Im out hundreds of dollars and making sure everyone I know never goes to this garbage company. Plus the store manager was super rude and unhelpful. Still considering small claims court."
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                        "text": "Not able to message you information on my iPad 6 repair was in New Port Richey Fl 5417 us 19 suite 102 New port richey fl 727 777 4050...went for service for a little corner crack ..they broke LCD...and the only one technician who was truthful was Nate....he did not break it...he was being honest and helpful...Management was dishonest and bashed him told me come pick it up...it has a bump in screen and a discolored area that resembles a oil mark.manager said would go away after use...it did not...and when Nate wanted to work on it n make it right...she went over t"
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                        "text": "Horrific customer service. Do not go here for repairs. They have no clue what they are doing. Brought in note 9 fully functioning with small crack in screen they said no problem then called later said they didn't know how to fix it someone else more experienced would be in today. Today they call and tell us the motherboard is gone the phone isn't repairable yet worked fine when brought in and have receipt that says the same thing. Samsung has been notified."
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                        "text": "My note 8's screen is flickering, took it in for a Samsung warrantee repair, your employee cracked my screen removing my screen protector.  I was then told I can pay out of pocket because my warrantee is void due to a cracked screen.  Again YOUR employee broke my screen...which was GOING TO BE REPLACED ANYWAY!  I'm livid right now.  Who can help?"
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                                       "text": "Hello Marcy,\n\nPlease allow me to apologize for any negative experience you had at our Appleton location. Providing high quality repairs to all of our customers is always our goal so I am sorry to hear you were experiencing issues with your device after a repair. Physical damage would void the 90-day warranty we provide so the store could not take the device back in and repair under that warranty, but I am sorry to hear this situation has occurred. The store is still willing to do a new repair at part cot if you would like and is more than happy to assist you with this if you would like to walk in or call them at your earliest convenience. Providing excellent customer experiences is always our goal so if you have any other questions or concerns please reach out to us. We are available Monday through Saturday from 10 AM to 10 PM EST and 12 PM to 8 PM EST on Sunday."
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                                       "text": "Hello Marcy,\n\nPlease allow me to apologize for any negative experience you had at our Appleton location. Providing high quality repairs to all of our customers is always our goal so I am sorry to hear you were experiencing issues with your device after a repair. Physical damage would void the 90-day warranty we provide so the store could not take the device back in and repair under that warranty, but I am sorry to hear this situation has occurred. The store is still willing to do a new repair at part cot if you would like and is more than happy to assist you with this if you would like to walk in or call them at your earliest convenience. Providing excellent customer experiences is always our goal so if you have any other questions or concerns please reach out to us. We are available Monday through Saturday from 10 AM to 10 PM EST and 12 PM to 8 PM EST on Sunday.",
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                        "text": "Appleton, wi. 0 stars! Have been bringing iPad back, time after time, fir cracked screen. $400.00 later, I return, again. Left store yesterday with iPad in tow. Again, not covered. They knew when I paid the last time that I did not like the way the screen was laying on the iPad. The glass would not stay in and I had to manual pop in corners with fingers. They told me that was fine. Don't worry about it. I taped the bottom of the screen, and the top was popped out. Tapped in with finger and screen cracked. Was told I should not have tapped in. Just brought it back. Are you kidding me? They were 100 percent aware of this problem when I walked out last time and still wanted to charge me again! NEVER RECOMMEND!!! Will share til you go out of business. I coyld have bought a new ipad with all of the $$$$ tossed in for nothing!"
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                        "text": "Appleton, wi. 0 stars! Have been bringing iPad back, time after time, fir cracked screen. $400.00 later, I return, again. Left store yesterday with iPad in tow. Again, not covered. They knew when I paid the last time that I did not like the way the screen was laying on the iPad. The glass would not stay in and I had to manual pop in corners with fingers. They told me that was fine. Don't worry about it. I taped the bottom of the screen, and the top was popped out. Tapped in with finger and screen cracked. Was told I should not have tapped in. Just brought it back. Are you kidding me? They were 100 percent aware of this problem when I walked out last time and still wanted to charge me again! NEVER RECOMMEND!!! Will share til you go out of business. I coyld have bought a new ipad with all of the $$$$ tossed in for nothing!",
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                        "text": "one of the worst customer service experiences I have ever had at ubreakifix laval. I brought a laptop to repair after they guaranteed a turnaround time of 24 hours. it took them 3 days and 3 separate trips on my part to complete it and a different story from a different person each time. They also took an ipod classic of mine and installed parts (which a u breakIfix employee recommended I purchase online) and \"recycled\" the ipod while I was out of town. they claim I waited too long to pick it up, even though I told them I was away. They claimed that they since changed their policy and dont \"recycle\" clients valuable items anymore. I guess too many people were upset that a business was stealing their personal items. I have tried talking to them about this again and again and after about 12 phone calls and multiple broken promises that Ill get a call back from the owner, Im starting to realize that they are simply incapable of helping me or purposefully ignoring me. Im considering reporting them to the fraud department at Visa since I seem to be dealing with a sham operation."
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                        "text": "one of the worst customer service experiences I have ever had at ubreakifix laval. I brought a laptop to repair after they guaranteed a turnaround time of 24 hours. it took them 3 days and 3 separate trips on my part to complete it and a different story from a different person each time. They also took an ipod classic of mine and installed parts (which a u breakIfix employee recommended I purchase online) and \"recycled\" the ipod while I was out of town. they claim I waited too long to pick it up, even though I told them I was away. They claimed that they since changed their policy and dont \"recycle\" clients valuable items anymore. I guess too many people were upset that a business was stealing their personal items. I have tried talking to them about this again and again and after about 12 phone calls and multiple broken promises that Ill get a call back from the owner, Im starting to realize that they are simply incapable of helping me or purposefully ignoring me. Im considering reporting them to the fraud department at Visa since I seem to be dealing with a sham operation.",
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                                       "text": "Hello Antoine, we want to sincerely apologize for the negative experience you have had with us. We do provide a 90 day warranty to ensure your device remains fully functional after your repair with us. We invite you to bring your phone back into one of our stores for an in-warranty diagnostic. Our Customer Support team would also be happy to speak with you about this. They can be reached at 877.320.2237."
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                                       "text": "Hello Antoine, we want to sincerely apologize for the negative experience you have had with us. We do provide a 90 day warranty to ensure your device remains fully functional after your repair with us. We invite you to bring your phone back into one of our stores for an in-warranty diagnostic. Our Customer Support team would also be happy to speak with you about this. They can be reached at 877.320.2237.",
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                        "text": "I went in for an iphone 7 lcd and glass replacement. I got the \u201cpremium\u201d lcd and 150CAD later, the body of the phone was not properly put back together, the lcd is acting up and doesnt work properly 100\u0025 of the time.\n\nI hope they will refund so i can go to the apple store for a proper repair.\n\nAvoid that place."
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                        "text": "Went to the store in Lake Worth Florida for an iPhone 7 cracked screen.  The techs fried my phone which cannot be fixed.  Had to buy a new phone at Apple and the store still charged me $80 for the screen they didn't replace.  Do not use this business!!!!  Called corporate and got no where!!!!"
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                        "text": "Even the \"Feedback\" was a problem -- only adding to my ire! In the emailed feedback, it forced me to give it one star overall in order to finish the questionnaire. Of course, I wanted to give 0 stars for some categories. I spent a long time typing out the reason for my rating, then it kicked it back saying I had to complete all of it. Apparently meaning I couldn't 0 anything -- but all the text was gone!!!        The sad tale begins - brought in a working phone, a OnePlus One, to Richfield MN UBreak. Bottom part of touch screen not working, rather annoying, but I had some apps for work around. 9 days later, still reading \"waiting for parts\" on tracking. Had already stopped by at one week to get the sim card to put in another old phone to at least be able to call for help.  Called two days later to check on phone, they said well, really, it was fixed, they had failed to contact. Went to pick up. The employee who released it noticed that it was not sending and receiving phone signal when the sim card was put in. Said old phone maybe altered the sim card. Spent a long time on phone with Cricket, trying to problem solve the sim card. Finally Cricket said I had to buy new sim card. Next day went to Cricket, where they sold new sim card and problem-solved again since it still didn't work. They concluded that the antenna in the phone was likely broken.    Back to UBreak (again) -- or should I call it IBreak? INDEED, UBreak had broken the antenna in the phone. Now it was a non-working phone for sure. They offered to replace phone with similar or give $120. Since OnePlus One has not been sold for several years, they are talking about replacing a phone in rather pristine condition with some unknown used phone. Yes -- it really was owned by a little old lady who didn't \"drive\" it that much. I chose $120 -- which turned out to be MINUS the repair cost already paid. So I got $23. $23 ??!!! For a working phone destroyed by UBreak. \u003CAnd the battery on that OnePlus just goes on and on...>"
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                                       "text": "Hello Kimberly,\n\nWe want to sincerely apologize for the negative experience you have had with us at our Little Rock location. It is never our intention to provide our customers with any misinformation about a repair or parts, and we are very sorry for the inconveniences you experienced with us. Our Customer Support team would very much like to speak with you about this for more details on your experience. They can be reached at 877.320.2237 between the hours of 10am and 10pm EST Monday through Saturday and Sunday from 12pm to 8pm EST."
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                                       "text": "Hello Kimberly,\n\nWe want to sincerely apologize for the negative experience you have had with us at our Little Rock location. It is never our intention to provide our customers with any misinformation about a repair or parts, and we are very sorry for the inconveniences you experienced with us. Our Customer Support team would very much like to speak with you about this for more details on your experience. They can be reached at 877.320.2237 between the hours of 10am and 10pm EST Monday through Saturday and Sunday from 12pm to 8pm EST.",
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                        "text": "I was sent to the Little Rock, Arkansas location by my insurance company on 10/28 for a cracked screen. I was there for about 20 minutes before the associate came back  to say it wasn't in stock, but would be in on 10/30. I called on 10/30 & was told that it was never ordered. They said it would be there the next day. I called on 11/2  about 20 minutes before the sore closed & Richard said that it was in stock & would be aside with my name on it. I went in on 11/30 a little over an hour after the store opened. I was informed by Richard that another associate had used my screen to repair another customers phone. This is horrible customer service and I'm telling as many people as possible not to visit this location."
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                                       "text": "Thank you for that Maria! It looks like our Millburn store would be closest to you. They can do this repair for $129.00+tax USD, which includes all parts and labor as well as our 90 day warranty. Let us know if you have any other questions!"
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                                       "text": "Thank you for that Maria! It looks like our Millburn store would be closest to you. They can do this repair for $129.00+tax USD, which includes all parts and labor as well as our 90 day warranty. Let us know if you have any other questions!",
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                        "text": "U need to take down your \u201crepairs made while u wait\u201d  or hire more people that help with repairs and answer your phone so people don\u2019t make trips you your store and can\u2019t get a gel phone cover put on"
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                        "text": "U need to take down your \u201crepairs made while u wait\u201d  or hire more people that help with repairs and answer your phone so people don\u2019t make trips you your store and can\u2019t get a gel phone cover put on",
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                                       "text": "Hello Johnny! We would like to extend our apologies for any negative experience you had with any of our locations.  We do use OEM specification parts in our Apple repairs. These parts are held and tested to the same standards as genuine Apple parts and are never used beforehand. Any physical damage would void the warranty provided by our locations, but we are sorry to hear of the issues with your device you were having.  If you have any other questions, concerns or additional feedback to provide we are always here to help. You can reach us at our home office at 877.320.2237."
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                                       "text": "Hello Johnny! We would like to extend our apologies for any negative experience you had with any of our locations.  We do use OEM specification parts in our Apple repairs. These parts are held and tested to the same standards as genuine Apple parts and are never used beforehand. Any physical damage would void the warranty provided by our locations, but we are sorry to hear of the issues with your device you were having.  If you have any other questions, concerns or additional feedback to provide we are always here to help. You can reach us at our home office at 877.320.2237.",
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                        "text": "Terrible service! Don't waste your money at this place. They absolute ripoffs.   Brought our phone in for a cracked screen - they replaced it and my phone has not worked since. I took it back in within 1 week and they asked me to come back as it was late. Then I went back and they claim the phone screen was scratched and they could not honor the 90 day warranty.Disgusting.  If they had replaced it with a better quality screen - it would not have scratched to begin with.   Ended up going to apple and replacing the phone . Don't waste your money."
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                        "text": "Terrible service! Don't waste your money at this place. They absolute ripoffs.   Brought our phone in for a cracked screen - they replaced it and my phone has not worked since. I took it back in within 1 week and they asked me to come back as it was late. Then I went back and they claim the phone screen was scratched and they could not honor the 90 day warranty.Disgusting.  If they had replaced it with a better quality screen - it would not have scratched to begin with.   Ended up going to apple and replacing the phone . Don't waste your money.",
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                                       "text": "Hello Loyhu, I would love to get that pricing for you! I would need to reach out to your nearest location in order to get that price. Feel free to DM me your zip or postal code, and I can look into that pricing for you!"
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                        "text": "Why have a Brooksville  office  if you can't do your job.\nAnd one has to drive  a hr . To get there tablet  fix.\nIt's going on 2 weeks now that you guys tell me you don't have what you need to test a Samsung tablet.\nI get told it's working off and on but then every  time I call  it not working. \nThis is very stressful"
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                        "text": "Went to have two screens repaired there dropped the phone's off last week picked the up today, well neither phone is fixed and had more damage than they had when I dropped them off. Then called customer service the store lied about the events and conversation that we had very unprofessional. I would highly recommend not going here, lessoned learned on my end."
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