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                        "text": "Your customer service is CRAP. We booked two weeks ago for a 4am flight - only to be told AN HOUR before we were to be picked up there are no shuttles in the area?! You couldn\u2019t have called days ago so we could make other arrangements? The man who called was rude and said \u201cwell I gave you the courtesy of an hour so you could find another way.\u201d  Well, dummy we arranged AND PAID for you to come get us since we had no other arrangement this early. SO DISAPPOINTED."
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                        "text": "Your customer service is CRAP. We booked two weeks ago for a 4am flight - only to be told AN HOUR before we were to be picked up there are no shuttles in the area?! You couldn\u2019t have called days ago so we could make other arrangements? The man who called was rude and said \u201cwell I gave you the courtesy of an hour so you could find another way.\u201d  Well, dummy we arranged AND PAID for you to come get us since we had no other arrangement this early. SO DISAPPOINTED.",
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                        "text": "I'll never use SuperShuttle again. Had a non-stop exclusive ride reserved. Over the course of two hours waiting, dispatchers couldn't find a van to honor my ride, and eventually stopped picking up. Escalating to a manager was worse as he was rude and said if I didn't like what he said to just cancel. He then transferred my call to a different airport where nobody was working (probably on purpose to annoy me). Eventually arranged another ride and waited another thirty minutes just to get a cancellation. Hopefully the refund will actually go through. Either way, they clearly overbook and there is no recourse other than a timely process to cancel and get a refund. And even then, there is no loss to the company, and you are out time and money. Use anyone else."
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                        "text": "I'll never use SuperShuttle again. Had a non-stop exclusive ride reserved. Over the course of two hours waiting, dispatchers couldn't find a van to honor my ride, and eventually stopped picking up. Escalating to a manager was worse as he was rude and said if I didn't like what he said to just cancel. He then transferred my call to a different airport where nobody was working (probably on purpose to annoy me). Eventually arranged another ride and waited another thirty minutes just to get a cancellation. Hopefully the refund will actually go through. Either way, they clearly overbook and there is no recourse other than a timely process to cancel and get a refund. And even then, there is no loss to the company, and you are out time and money. Use anyone else.",
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