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                        "text": "We used Super Shuttle to get from JFK to Long Island. Took them 2 hours to pick us up. The flight was shorter.Wrote a letter to their corporate headquarters. Never received a response. Never got a refund for the inconvenience. Never going to use them again. I advise all my friends to do the same. I've removed their app from my phone and added them to my spam list. I switched to them from Winston Limo. Now I use UBER."
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                                       "text": "Hi Edward, thank you for your post; we received feedback on an alternate platform from you. Please send your reservation number and details to socialmedia\u0040supershuttle.net so Customer Care can formally address the issue. Thank you. ^ZN"
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                        "text": "DON'T USE SUPER SHUTTLE \n\nA week ago,  I had a service issue with Supper shuttle in New York. We were waiting since 7:30pm until 8:45pm at our Hotel and the assigned car has never arrived.\n\nAfter waiting for more than an hour, and without recieving any information (the application and the website car tracking continued showing us that the \"assigned car was comming\"), we decided to call to SupperShuttle contact phone number. This call was horrible, because every person that attend us just said to us: \"wait a moment, hold on...\" and then, send us to other person. After 20 minutes on the phone, a person told us that the car will never arrive and the best option is to pick up a taxi to the airport in order to not miss the flight. Then, this person, told us that we have to send this service issue to nycreservation\u0040suppershuttle.com explaining what happened and SupperShuttle will transfer the spent amount to us (we have all the conversation recorded).\n\nAfter sending the email with the details and open two service issues at the official super shuttle website, we have not received any response from the company\n\nThe service from the airport to our Hotel, was not much better... so, \nmy sincere recommendation: DON'T USE SUPER SHUTTLE UNLESS YOU WANT A HORRIBLE EXPERIENCE\n\nLaura Hr"
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   },
   "extensions": {
      "is_final": true,
      "dtsg_token": null
   }
}