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                        "text": "1) September 26, 2018, the Super Shuttle dispatcher sent the Super Shuttle driver to the WRONG ADDRESS for pick up. Driver was sent to Hallandale Beach Blvd. instead of Parkview Drive, in Hallandale Beach, Fl. Of course, driver was late. 2) September 29, NO Super Shuttle for pick up at FLL airport in Fort Lauderdale. When I called Super Shuttle and gave my confirmation number for my PRE-PAID trip, I was told: \"You don't have a reservation\". Then, I was told: \"You have a pick-up at Charles De Gaulle airport in France\"??? Finally, after arguing 17 minutes on the phone I told them they could NOT charge a PRE-PAID trip and just NOT show up, and that I would stop payment on my credit card, I was told: \"Your ride will be there in 10 minutes\". Pick up time was 7:05 PM on my confirmation: Super Shuttle showed up at 7:35PM and driver had NO idea how to get to my drop off address: I had to tell him where to turn and not to turn. Super Shuttle is efficient in D.C. and Boston, but should NOT be allowed to transport people in Florida. I filed a complaint with the BBB.\u2639\ufe0f"
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                        "text": "1) September 26, 2018, the Super Shuttle dispatcher sent the Super Shuttle driver to the WRONG ADDRESS for pick up. Driver was sent to Hallandale Beach Blvd. instead of Parkview Drive, in Hallandale Beach, Fl. Of course, driver was late. 2) September 29, NO Super Shuttle for pick up at FLL airport in Fort Lauderdale. When I called Super Shuttle and gave my confirmation number for my PRE-PAID trip, I was told: \"You don't have a reservation\". Then, I was told: \"You have a pick-up at Charles De Gaulle airport in France\"??? Finally, after arguing 17 minutes on the phone I told them they could NOT charge a PRE-PAID trip and just NOT show up, and that I would stop payment on my credit card, I was told: \"Your ride will be there in 10 minutes\". Pick up time was 7:05 PM on my confirmation: Super Shuttle showed up at 7:35PM and driver had NO idea how to get to my drop off address: I had to tell him where to turn and not to turn. Super Shuttle is efficient in D.C. and Boston, but should NOT be allowed to transport people in Florida. I filed a complaint with the BBB.\u2639\ufe0f",
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