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                                       "text": "Hey Brian, thank you for letting us know. Please file a formal report either on supershuttle.com under \"Contact Us\" or email us at socialmedia\u0040supershuttle.net so the proper team can address this. Thank you. ^ZN"
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                        "text": "SuperShuttle your van #334 in Orlando ran a car off the road exiting Orlando International Airport at just before 10pm tonight 6/27/18 then he almost rear ended some cars on the 528 all without signaling. I tried to get a plate and some video but that dude was moving. We wanted to call the Florida Highway Patrol but again he was swerving in and out I don\u2019t know if he took the turnpike or I-4 so I couldn\u2019t give them a location. You need to talk to that guy seriously. He is going to kill people. #supershuttledriverdangerous"
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                        "text": "SuperShuttle Paris you are an absolute shambles. Booked a private transfer from Paris Charles de Gaulle to Disneyland Paris (paid the extra \u00a3\u00a3 for private) and not only was the taxi over an hour late but when it arrived it already had passengers in....so not a private transfer, instead we had to drop people off on the way to our hotel, making the journey much longer.  Not a good start to our holiday, and needless to say I will NEVER use this company again!!\nAlso, have emailed customer services twice since returning and haven't had any response whatsoever, despite a confirmation email stating they had received my complaint.  What kind of a business is this!!!"
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                                       "text": "Hey Michael, we truly apologize that you experienced some troubles with obtaining your ride. Traveling is supposed to be made easy with us, and a no-show is definitely unacceptable. We appreciate you for bringing this issue to our attention, and our team would like to follow up with you. Please provide your confirmation number and best email for contact, or send your reservation number feedback to socialmedia\u0040supershuttle.net so this can be formally addressed. ^ZN"
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                                       "text": "Hey Michael, we truly apologize that you experienced some troubles with obtaining your ride. Traveling is supposed to be made easy with us, and a no-show is definitely unacceptable. We appreciate you for bringing this issue to our attention, and our team would like to follow up with you. Please provide your confirmation number and best email for contact, or send your reservation number feedback to socialmedia\u0040supershuttle.net so this can be formally addressed. ^ZN",
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                        "text": "Was supposed to be picked up and taken to LAX. After the scheduled pick up time came and left, we panicked. \n\nFortunately, there is a feature to contact the driver to get an ETA. Unfortunately, the driver never responded.  \n\nFortunately, there is a number to call customer service.  Unfortunately, there is no answer at that number. \n\nThank you SuperShuttle for teaching me to NEVER rely on you for my transportation needs."
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                        "text": "Was supposed to be picked up and taken to LAX. After the scheduled pick up time came and left, we panicked. \n\nFortunately, there is a feature to contact the driver to get an ETA. Unfortunately, the driver never responded.  \n\nFortunately, there is a number to call customer service.  Unfortunately, there is no answer at that number. \n\nThank you SuperShuttle for teaching me to NEVER rely on you for my transportation needs.",
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