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                                       "text": "Hi Tammy, timely service is important to us and we're sorry to learn that your daughter's driver was late that day. Submit a formal complaint of the recent trip by emailing the confirmation# and feedback to socialmedia\u0040supershuttle.net. Thank you for making us aware and giving us the opportunity  to address this matter. ^RH",
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                        "text": "I booked a few weeks ago and you still were over an hour late picking up my daughter. I used to rely on you but not anymore."
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