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                        "text": "Getting really frustrated with PetPlan. I\u2019ve been a customer for approx 15 years. Today I got all four current claims, most of them for conditions that have been claimed before, rejected. The reason given was that you needed my pet\u2019s vet records going back two years. Seriously? I always provide records of new conditions and all existing conditions, some of them claimed here, have been honored and claims paid out in the past. What changed? Two years of records is a crazy request. Spoke to an agent who wouldn\u2019t budge or give me a reason why all four claims required records. After making a point that you have records for most of these claims she reluctantly conceded that \u201cas a courtesy\u201d she\u2019d call my vet and request the records. Come on PetPlan, you can do better than this."
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