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                        "text": "Now I read reviews in Brickell and I see the same type of crap happening to other people it's so freaking sad, I called Samsung and they said they were going to look over it, whatever probably not, my freaking problem is now I cracked my screen on my S9 Galaxy and I have to go to you break we fix in Coral Gables which is like night and day in Coral Gables they treat you a human and so far so good with them but they advertise that they fix your screen in 3 hours but what's the point if you don't have it in stock I've already called and I'm waiting for a week for a screen on an S9 Galaxy which is real common, why don't they have that in stock"
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                        "text": "Now I read reviews in Brickell and I see the same type of crap happening to other people it's so freaking sad, I called Samsung and they said they were going to look over it, whatever probably not, my freaking problem is now I cracked my screen on my S9 Galaxy and I have to go to you break we fix in Coral Gables which is like night and day in Coral Gables they treat you a human and so far so good with them but they advertise that they fix your screen in 3 hours but what's the point if you don't have it in stock I've already called and I'm waiting for a week for a screen on an S9 Galaxy which is real common, why don't they have that in stock",
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                        "text": "Now I got to go to you break we fix budding Coral Gables hoping and praying that they fix my S9 Galaxy the right way, but this time I'm going to go in recording the whole thing on video, but even with that my suggestion to everybody is to avoid it I would avoid this place but I have no choice because my S9 Galaxy cracked, but I'm going to a different location like I said Coral Gables in Brickell downtown they rip you off and steal your money and then he weighs I cannot go over there because they said it will be trespassing and the people and you break we fix told me that they'll call the cops on me immediately to have me arrested if they see me around there so if you're ever going to go to you break we fix video tape everything going on inside please do not get ripped off are arrested and get a record for nothing this is serious when the police is involved over a stupid phone because they want to rip you off for only two hundred and twenty bucks which is a fortune to them probably now I realize that"
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                        "text": "Now I got to go to you break we fix budding Coral Gables hoping and praying that they fix my S9 Galaxy the right way, but this time I'm going to go in recording the whole thing on video, but even with that my suggestion to everybody is to avoid it I would avoid this place but I have no choice because my S9 Galaxy cracked, but I'm going to a different location like I said Coral Gables in Brickell downtown they rip you off and steal your money and then he weighs I cannot go over there because they said it will be trespassing and the people and you break we fix told me that they'll call the cops on me immediately to have me arrested if they see me around there so if you're ever going to go to you break we fix video tape everything going on inside please do not get ripped off are arrested and get a record for nothing this is serious when the police is involved over a stupid phone because they want to rip you off for only two hundred and twenty bucks which is a fortune to them probably now I realize that",
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                        "text": "No response I figured it doesn't matter I'm a firm believer in karma and why you sit there with that big smile on your face, just like they stole those $220 I worked hard, one day something you worked really hard for is just going to die on you or get stolen from you and you will see how I felt everybody else on this page who's been ripped off but you break we fix, I'm special with me they called the police gave me a broken phone and never no money back, that's stealing and ripping people off and if you do nothing about it being the head then that means you're just as guilty so I hope you don't have kids grandkids cuz like I said I believe in karma and this is affecting my kids and me and everybody in my family because I'm really upset especially when I have to sit in the back of a police car because you guys ripped me off"
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                        "text": "Untrustworthy... I take in my Mac Book December 28, 2018 do to it being cracked in a corner of the screen I explicitly tell them I require it by January 21, 2019 because I fly out of town for business. The say \u201cwe\u2019ll have it done in time.\u201d It didn\u2019t get fixed they wasted my time and on top of that the screen on my Mac is worse than when I took it in. This is one of the worst experiences I\u2019ve ever had with a company! Bad customer service. I\u2019ll never do business with this company as long as I live. This is why civil litigation happens."
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                                       "text": "Hi Matt! Please allow me to extend my apologies for  any negative experience you had at one of our stores. In this case we would like to speak with you further about this situation and look further into this to reach a resolution with you. Please reach out to us at your earliest convenience at 877.320.2237. Thank you for your patience and we look forward to speaking with you."
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                                       "text": "Hi Matt! Please allow me to extend my apologies for  any negative experience you had at one of our stores. In this case we would like to speak with you further about this situation and look further into this to reach a resolution with you. Please reach out to us at your earliest convenience at 877.320.2237. Thank you for your patience and we look forward to speaking with you.",
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                        "text": "This company is horrible. I had my screen repaired today for the second time, because i was getting ghost images or what the store called \"delayed lcd\". They again installed a new screen and the problem remains. The guy at the batavia ohio styore informed me that it was due to a software update. I needed to update the phone then backup and restore via itunes. I knew it was absolute crap when he said it. The issue didn't happen before they originally got their hands on my phone, it just had a broken screen. Now i have a 800 dollar iphone that ubreakifix damaged and won't do anything about. Stay away, stay far away from this company."
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                        "text": "Vinh, owner of UBreakiFix \u00b0 Dix30 -South Shore Montr\u00e9al, was efficient and courteous. I discovered UBreakiFix  on the internet. I was afraid to let go my cellphone to anyone, like much others here,  its my daily working tool. ;-)   Vinh told me that my cellphone was responding to the connexion, so the chances were very high that it could be fixed and be working again. I have to say, the cost to pay his expensive but it cost as much as gaining a new one at your Phone Service Company. In my case, I got the cellphone 1 year or so ago and I did want to try to keep it, and not to have to buy a new one.    In 3 days my cellphone was functionnal.   Its only been 3 days since the repair but I am still very satisfied and I will and did already recommend UBreakiFix at the Dix 30  to friends.    Previously, I went to Klinik Mobile where I had a bad service , the 3 technicians did not have a single smile on their face, they didn't even got up when I stood at the counter service.    It seemed like I was disturbing them, and after one technicien got up and seached for 5 seconds in the computor , he and the others told me that they were very busy and did not know, a 50\u0025 of chance,  that my cellphone could be fixed.  My cellphone as a second chance, will try not to break it! ;-)"
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                        "text": "I like your stuff and you did a great battery replacement for me a while back, BUT,  \n\nPLEASE quit using grayscale typeface.  Despite what the (bogus, useless) \"style consultants\" say, plain, pure black type is FAR easier to read, especially when your eyes begin to age, as mine have.  It's pointless to spend effort sending carefully worded emails when your recipients experience frustration while trying to read them and then give up.\n\nThe box at the bottom of your \"Pixels and iPhones and Notes, Oh My!\" email is virtually unreadable on my phone -- grayscale type on a gray background?  What effin' idiot thought this was a good idea?  Just get rid of the fashion advisor crew and do what you do best -- solid tech work!"
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                        "text": "To start, i'm copying someone else's review from a year ago...\n\nBEWARE! They do not stand behind their work. I had an iPhone glass repaired that a week later the screen fell off. While trying to push it back on to be usable for the rest of the day, the corners of the glass broke. The next day I took it in and they will not fix their work because the glass is broken even though it is due to their poor workmanship and the reason the glass fell off. Spend a few extra dollars and have it done at the Apple store where you will get quality work. Will not use again or recommend to anyone\n-------\nMy daughter had almost the identical situation at the same location (Chandler Arizona).  A week after paying $110 to have her screen replaced on her iPhone it popped out which resulted in a crack.  We took it back to the store and was told the warranty was voided because of the crack...which was caused by the screen popping out.  I argued that due to a faulty repair and the screen not being secured the crack was not her fault.  They disagreed.  Please read the fine print.  Apparently the warranty on parts does not include the screen that they replace.  \n\nTo make matters worse, the manager on site refused to give me the contact information (i.e. email address) of the owner of the store.  I do not know if that is policy, poor customer service, or something other.   I agree, spend a little extra to have Apple repair your phone."
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                        "text": "You guys are disgrace of a company and a RIP off..... Review is coming to see how long they are going to drag the repair....am sure you can pull my information off this receipt if you have any concerns..today 25Oct18 0856PM as promised review to follow once product received and job and is complete to be fair with the store.....here you have it...after pickinv up up my IPAD Pro 12.9 inch on 24Oct18 and told it was done...that's after 19 days in repair....took it home and restored it and was happy about the workmanship until this morning when I got to work and wanted to take notes with my Apple pencil and here is the shocker I guess they forgot that part...certain areas on the screen is dead and Apple pencil won't work and to confirm my issue took to Apple store just to make sure am not accusing the store and Apple confirmed indeed it is bad and wasn't done right...what a shame after 19 days and $399 here you have it please see pictures....this store is a joke and headquarter better take care of this...."
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                        "text": "Hi UBreakIFix change your company name to UBreakWeBreak...second attempt with another store and now my iPad is even worse as per the store manager..and now we went from a crack and to a logic board aka motherboard...so here u have your company suck and does great job at it ..."
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                        "text": "Hello, I'm really hoping you can help me because i'm absolutely screwed. 6/9 i had the local Ubreakifix replace the LED screen on my Iphone x. That was the worst decision i've ever made. I paid $250 for the screen to be replaced when i should have just went through my insurance as that was only $200, but the gentleman talked me into getting it replaced as it would be same day, so I agreed. My phone hasn't been the same since. Last night just sitting on the couch on the phone, the screen suddenly turned black and no longer functions. The phone works - still gets calls and texts but cannot see the screen. I went to a UbreakIfix in estero, the kid there took apart my phone to see if it was a loose connection and everything was fine, he said it was a faulty screen or bad screen/bad part. So it was YOUR part that was bad. They did not have a new one in stock. He told me to go to the store that orignally did the work the next day as it was closing time. Well today i went to that store and they told me i was out of warranty so out of luck. Are you kidding me? So you're telling me I've had the screen less than 4 months and thats all the part is good for?? I should have went through insurance if that was the case. They do not back the part they put in your phone. I'm realyl upset. I need my phone as i use it for business purposes and your company has left me high and dry. Obviously the parts they put in the phone are junk and they DO NOT back them. So you pay $250 for a screen that only works for a short period of time. Should have never ever used this place. I will never use them again."
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                                       "text": "Hello Rob, we are very sorry for the negative experiences you have encountered with our North Oak Trafficway location. Thank you for reaching out to us via private message so that we can work towards a resolution."
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                        "text": "Your Gladstone, Missouri location is a joke. While replacing my charge port, my screen was damaged in 3 corners, one very badly. Apparently the age of my phone (Galaxy S6) makes it acceptable to damage it to make repairs in other areas. Your employees said that it is \"just cosmetic\" and it wouldn't affect the functionalilty and that they wouldn't repair it. I hope you and your employees cars never come to my shop to be repaired. They might get the paint scratched and/or the fender dented. It will, of course, be \"just cosmetic\" and wont affect the functionality of your vehicle. Best of luck to you. What a disgrace and joke of a company.  \ud83e\udd2c\ud83d\ude21"
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                                       "text": "Hello Marcos. We want to sincerely apologize for the negative experience you are having with us, ans we would love to do all we can to work with you towards a resolution. Our Customer Support team is available between the hours of 10am and 10pm EST Monday through Saturday and Sunday from 12pm to 8pm EST, and a member of our resolutions team will be reaching out to you today about this. We will be updating your feedback notes so they are up to date about this before reaching out to you. Feel free to give us a call directly if you have any further questions in the meantime at 877.320.2237."
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                        "text": "Be careful and if anybody has any questions then contact me, I'm not lying about anything I just want to help anyone out there not get ripped off and especially don't want you break we fix to have the satisfaction robbing everybody and then telling them lies to justify why their phone doesn't work after they spent over two hundred bucks to fix it LOL please don't get soccer and so you know that I'm not lying if anybody wants to see the police report and everything my phone number is 786-315-3298 and my name is Marcos I'll tell you the truth about you break we fix in downtown Miami thank you be careful and have an amazing day everybody"
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                                       "text": "Hello Nicole! We are so sorry to hear about this experience! Customer service is our top priority! We would like the chance to speak to you about this, please call our home office at 877-320-2237 M-SAT 10AM-10PM EST SUN 12PM-8PM EST. We hope to hear from you soon!",
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                        "text": "I decided to go to Ubreakifix after reading many great reviews online. However, my experience was rather negative. I went into the Danforth location in early July to have a battery replaced for my Nexus 7 2nd gen tablet. The individual was very helpful and told me it would be no issue getting a new battery. He said the part should come in 4-5 days and the repair would only take an hour or so. I was given the option to either leave my device or a $50 deposit. I am very glad I went with the later option. \n\nAfter more than 2 weeks I had not heard from Ubreakifix so I gave them a call. I was informed that they  had received the wrong part and had to send it back. I was given no timeline and no apology. \n\nMore than 7 days later I still had not heard back about my new battery so I called again. I was given a very vague 'we're not sure when the part will be in' answer. At this point I am getting a bit annoyed as there has been no communication, no part and they still have my $50. I was also moving out of town in a few weeks so I was eager to get this dealt with. When I brought up these issues I was given a vague 'don't worry about it.' Again no real explanation or apology. \n\nOn Friday Aug 3 I called for the last time, explained the issue and told them I wanted my money back. This time I at least got fast and attentive service. I was told I had to go into the store to get my refund. When I went into the store on Sunday Aug 5 I was given basically no customer service at all. I was able to get my money back - but again, no explanation, or apology.  \n\nI understand that these things happen - however, if you want my business you should at the very least 1) keep me informed of the issues, 2)apologize for the lack of service. I was very unimpressed with the whole experience. To me, it seemed like they did not care about my business."
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                        "text": "I recently dealt with your Vancouver, BC location. I broke my screen on my S8+ on Wednesday, called Brightsar insurance and brought it in that same night. My fiancee went to pick it up Thursday afternoon and they told her that the claim had been cancelled and told her that we would either have to pay $300 or they'd put the broken screen back on. She asked that they hold it  until she could speak to me and then she got stuck in traffic for two hours getting home. Luckily I was able to speak with the insurance company that evening and it turned out to be a computer error on their end and they promptly fixed the problem and resubmitted the claim. Went back the next day and picked up the phone good as new! Your staff apologized for the mix up even though it was not their fault. Good service, fast and efficient! Keep it up!!"
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                        "text": "Your Palm Coast franchise botched an attempted repair on an iPad Mini 4. Not only were they COMPLETELY INCAPABLE of fixing the LCD and Glass, but they returned it to me in far worse condition than I had brought it in to have fixed. This is the second failure of this franchise to repair a device that was brought in for repairs. So disappointed in how they handled both situations!!!! Buyers Beware!!!!!!"
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                        "text": "My experience in Palm Coast, Fl was devastating, the employees embarrassed me  and lost years worth of work as an artist and writer.  I wasted $150 to get my old work put on an external drive and a new drive put into the laptop When I was unable to find the files on the new external drive I was treated in a condescending, impatient and annoyed manner. I was too intimidated to pursue getting some kind of compensation for my loss or my money back for the external drive.  The lap top has been shaky with the connections sometimes unable to work and nothing can be found on the external drive. I took it to Best Buy Geek squad and to an IT professional at Vermont Studio Center where I did a residency this summer. Years worth of images, writing and other documents have been lost. I will tell anyone who asks and post wherever I can that this company cannot be trusted . Go somewhere else, learn to back up your own work, and do not be intimidated because of a lack of technical ability. That is what they are supposed to be there for."
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