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                        "text": "Worst customer service ever!!!! Planned an airport pickup 11 days in advance... no one showed up.  I called to find out where they were... oh we don\u2019t have a driver for you.   No calls, emails, or text to tell me. Just left me stranded at midnight with my family at LAX! Now, I\u2019ve been on the phone for over 1 hour trying to talk to someone. I keep getting sent back to reservations. Lol! Biggest joke ever!  DO NOT USE SuperShuttle!!! Worst service ever. !"
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                        "text": "I made reservations for a round trip from my house to Six Flags for 6/22/2019. Pick up as slated for 9:45am outbound and 8:30 return. On Saturday 6/22/19 I received a phone call from a man claiming to be my driver around 9:00am. He told me that he had a trip to Baltimore and wasn\u2019t sure if he had the time to pick us up. He was trying his best, but his schedule was tight. At 10:00am I received a call from dispatch telling me my driver had technical problems and could not show up. I was then told they could try to find a ride but could not guarantee anyone would show up. I was offered a refund. I asked to speak to a manager and was hung up on. Needless to say no one picked me up! At 8:40pm I received a text message that my return ride was running late but would be ready to pick me up at 9:00pm. I don\u2019t know if I am more insulted at the disrespect or the blatant disregard of professionalism."
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                        "text": "SuperShuttle is cancelling your reservation due to low vehicle volume. Please contact SuperShuttle at 1-800-BLUE-VAN to confirm. Thank you.\n\nThe above message I received from the taxi service SuperShuttle at 45 minutes before my schedule pick up time at 6:05. I prepaid for my SuperShuttle taxi service on May 27, 2019. SuperShuttle contacted me a few minutes before my scheduled pickup. Fortunately, my flight leaves at 9:05 pm but I need to find an alternative media to get me to the airport. \n\nSuperShuttle has had my money in their account for approximately one month and doing that time no attempt was made to inform me that no vehicles will be available to pick me up. The company lack consideration of their customers because there was no effort expressing professional consolation toward my discomfort. SuperShuttle did not provide me any help or suggestions to finding alternative taxi service. They felt their duty ended by telling me my payment was refunded to me on June 28, 2019. \n\nI have another scheduled SuperShuttle taxi pickup on July 15, 2019 that I plan to cancel for Uber.  \n\nI wonder if SuperShuttle intentionally did not allocate vehicles  to my zone. The community any will not get a chance to do this again."
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