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                                       "text": "Hello Ellsworth I do apologize about your recent experience. Please send us an email with your trip details included to socialmedia\u0040supershuttle.net and a Case Manager will get in contact with you. Thank you. ^PS",
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                        "text": "SuperShuttle is cancelling your reservation due to low vehicle volume. Please contact SuperShuttle at 1-800-BLUE-VAN to confirm. Thank you.\n\nThe above message I received from the taxi service SuperShuttle at 45 minutes before my schedule pick up time at 6:05. I prepaid for my SuperShuttle taxi service on May 27, 2019. SuperShuttle contacted me a few minutes before my scheduled pickup. Fortunately, my flight leaves at 9:05 pm but I need to find an alternative media to get me to the airport. \n\nSuperShuttle has had my money in their account for approximately one month and doing that time no attempt was made to inform me that no vehicles will be available to pick me up. The company lack consideration of their customers because there was no effort expressing professional consolation toward my discomfort. SuperShuttle did not provide me any help or suggestions to finding alternative taxi service. They felt their duty ended by telling me my payment was refunded to me on June 28, 2019. \n\nI have another scheduled SuperShuttle taxi pickup on July 15, 2019 that I plan to cancel for Uber.  \n\nI wonder if SuperShuttle intentionally did not allocate vehicles  to my zone. The company will not get a chance to do this again."
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                        "text": "SuperShuttle is cancelling your reservation due to low vehicle volume. Please contact SuperShuttle at 1-800-BLUE-VAN to confirm. Thank you.\n\nThe above message I received from the taxi service SuperShuttle at 45 minutes before my schedule pick up time at 6:05. I prepaid for my SuperShuttle taxi service on May 27, 2019. SuperShuttle contacted me a few minutes before my scheduled pickup. Fortunately, my flight leaves at 9:05 pm but I need to find an alternative media to get me to the airport. \n\nSuperShuttle has had my money in their account for approximately one month and doing that time no attempt was made to inform me that no vehicles will be available to pick me up. The company lack consideration of their customers because there was no effort expressing professional consolation toward my discomfort. SuperShuttle did not provide me any help or suggestions to finding alternative taxi service. They felt their duty ended by telling me my payment was refunded to me on June 28, 2019. \n\nI have another scheduled SuperShuttle taxi pickup on July 15, 2019 that I plan to cancel for Uber.  \n\nI wonder if SuperShuttle intentionally did not allocate vehicles  to my zone. The company will not get a chance to do this again.",
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                        "text": "I don\u2019t recommend this service nor do I plan on using it anytime soon I took super shuttle to lax and they arrived late and the driver didn\u2019t even tell me good morning or a greeting he didn\u2019t even ask for my name he was driving very reckless and made the other passengers nervous as well as my self then super shuttle was supposed to pick me up from lax and take me home I called and the person on the phone checked me in and told me to look for van 69 So I did and 45 min later still no van 69 so I went to the help desk and there was a lady there so I said excuse me can you tell me where van 69 is on she said there is no van 69 that means we don\u2019t have a van for u I was devastated and I said what but I paid and I said why don\u2019t you have a van for me and she said that\u2019s all the information I can give you and then she said we will provide a cab to take u home and I said ok how long is that going to take once again she said that\u2019s all I can tell you very rude and unprofessional never again"
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                        "text": "I don\u2019t recommend this service nor do I plan on using it anytime soon I took super shuttle to lax and they arrived late and the driver didn\u2019t even tell me good morning or a greeting he didn\u2019t even ask for my name he was driving very reckless and made the other passengers nervous as well as my self then super shuttle was supposed to pick me up from lax and take me home I called and the person on the phone checked me in and told me to look for van 69 So I did and 45 min later still no van 69 so I went to the help desk and there was a lady there so I said excuse me can you tell me where van 69 is on she said there is no van 69 that means we don\u2019t have a van for u I was devastated and I said what but I paid and I said why don\u2019t you have a van for me and she said that\u2019s all the information I can give you and then she said we will provide a cab to take u home and I said ok how long is that going to take once again she said that\u2019s all I can tell you very rude and unprofessional never again",
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                        "text": "I use them every time I travel--have for years. Great service!"
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                        "text": "Good afternoon Mr. Barber,\n\nI think it is bombastic that Super Shuttle wouldn\u2019t have a van readily available for someone who booked your services 2 weeks prior AND PAID 2 weeks prior!\n\nI think I\u2019d rather have our family go with a MORE RELIABLE company rather than subject us to y\u2019all\u2019s asinine business practice (~2 hours, dude!).  \n\nI\u2019ll make sure that other administrative assistants and family members know that Super Shuttles\u2019 policy means unreliability, tardiness, and exceptionally POOR CUSTOMER SERVICE!\n\nCordially,\nSherry Mehring, M.Ed. | Administrative Assistant\nOffice of Research | The University of Texas at Dallas\n972-883-4570 | https://research.utdallas.edu\nSherry.mehring\u0040utdallas.edu\n\uf050 Please consider the environment before printing this email.\n\nFor emergencies that can use my assistance, please text 214-668-9225 with your name and request.  Thank you!\n\nFrom: SuperShuttle \u003Csupport\u0040supershuttle.zendesk.com> \nSent: Thursday, November 7, 2019 1:24 PM\nTo: Mehring, Sherry \u003CSherry.Mehring\u0040utdallas.edu>\nSubject: [#580690] Re: We waited over an hour to get picked up from the time we landed. The pick up appointment was scheduled over a week ahead and yet we get the excuse...\n\n##- Please type your reply above this line -##\n\nDwayne Barber (SuperShuttle) \nNov 7, 12:24 PM MST \nDear Sherry,\n\nI am writing to you regarding your feedback in which you\u2019ve indicated you experienced a wait for your transportation.\n\nPer our Terms of Service, advance reservations do not guarantee a van will be waiting for the customer at the curb at time of arrival. Vans are assigned to passengers upon check-in with company representative. Wait times for pick-up from the airport terminal can vary from city to city.\n\nWe appreciate your patronage and hope to be able to provide you with ground transportation service again. \n\nSincerely,\nDwayne B. | CUSTOMER CARE CASE MANAGER\nFax: 480-403-4920\nSuperShuttle\n\nSherry Mehring \nOct 8, 12:19 PM MST \nWe waited over an hour to get picked up from the time we landed. The pick up appointment was scheduled over a week ahead and yet we get the excuse from the customer service person named Steve that they don't have many people working at night and we'll get around to picking you up in 30 minutes - which later revealed to be 45 minutes!"
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                        "text": "Good afternoon Mr. Barber,\n\nI think it is bombastic that Super Shuttle wouldn\u2019t have a van readily available for someone who booked your services 2 weeks prior AND PAID 2 weeks prior!\n\nI think I\u2019d rather have our family go with a MORE RELIABLE company rather than subject us to y\u2019all\u2019s asinine business practice (~2 hours, dude!).  \n\nI\u2019ll make sure that other administrative assistants and family members know that Super Shuttles\u2019 policy means unreliability, tardiness, and exceptionally POOR CUSTOMER SERVICE!\n\nCordially,\nSherry Mehring, M.Ed. | Administrative Assistant\nOffice of Research | The University of Texas at Dallas\n972-883-4570 | https://research.utdallas.edu\nSherry.mehring\u0040utdallas.edu\n\uf050 Please consider the environment before printing this email.\n\nFor emergencies that can use my assistance, please text 214-668-9225 with your name and request.  Thank you!\n\nFrom: SuperShuttle \u003Csupport\u0040supershuttle.zendesk.com> \nSent: Thursday, November 7, 2019 1:24 PM\nTo: Mehring, Sherry \u003CSherry.Mehring\u0040utdallas.edu>\nSubject: [#580690] Re: We waited over an hour to get picked up from the time we landed. The pick up appointment was scheduled over a week ahead and yet we get the excuse...\n\n##- Please type your reply above this line -##\n\nDwayne Barber (SuperShuttle) \nNov 7, 12:24 PM MST \nDear Sherry,\n\nI am writing to you regarding your feedback in which you\u2019ve indicated you experienced a wait for your transportation.\n\nPer our Terms of Service, advance reservations do not guarantee a van will be waiting for the customer at the curb at time of arrival. Vans are assigned to passengers upon check-in with company representative. Wait times for pick-up from the airport terminal can vary from city to city.\n\nWe appreciate your patronage and hope to be able to provide you with ground transportation service again. \n\nSincerely,\nDwayne B. | CUSTOMER CARE CASE MANAGER\nFax: 480-403-4920\nSuperShuttle\n\nSherry Mehring \nOct 8, 12:19 PM MST \nWe waited over an hour to get picked up from the time we landed. The pick up appointment was scheduled over a week ahead and yet we get the excuse from the customer service person named Steve that they don't have many people working at night and we'll get around to picking you up in 30 minutes - which later revealed to be 45 minutes!",
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