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4.6
427 Reviews
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Michael Andrews
· February 19, 2018
I do not have words to explain my buying experience. From start to finish, I received top notch customer service. I went into Bergen Harley to buy a leather jacket. I my experience with Jessica in c...lothing sales. She pulled the jacket off the shelf and held it for me since I was driving 45 mins away. Every person I walked past smiled and introduced them self to me and stated, "if you need anything let me know". No hassle from anyone. Once I arrived, Jessica had the jacket ready for me. Very nice and did a good job up selling products with no pressure to buy. While I was in the store, I noticed a 2018 Heritage Classic114 that I have been dreaming of. I came back to into the store after putting my new jacket in my car, I spoke with James Russell. He went over the bike and gave me a short comparison to a fat boy which I was on the fence about. James is awesome. He didn't pressure me and did a good job explaining and answering the questions that I had. I went home and applied using the HD website. I bought my bike today and had an amazing buying experience. Thanks to George in service, Sonya and Jessica in clothes sales, Rob the finance officer, and James my sales rep. Everyone did a great job and I will come back for all my needs. While in the process, I meet Barbara (manager/insurance), we laughed, we laughed more, and we had a few more laughs. Best buying experience ever!!!! See More
Michael A. Sadkin
· March 31, 2018
I just completed the rider training course, Jackie manager of the course is and excellent person she's very helpful and kind also very pretty LOL, the rider coaches, Jim and Dick are top notch they kn...ow exactly what to do they give you great enthusiasm they keep your spirits up and will work with you anyway they can. See More
Omar Vazquez
· March 24, 2018
Thank Goodness for the many blessings and special people in my life, including Jim “Rosko” Roskowsky, the BEST salesman at BERGEN Harley Davidson. With his help, I was able to get my 2018 StreetGlide....
In 2003, Jim helped me get my 2003 Fatboy. Even til this day, he continues to be an awesome, knowledgeable Harley expert and my friend. I hope all my other friends go to Bergen Harley and make sure you ask for Rosko (Roskowski). You won’t be disappointed!
Thanks Rosko!
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Jon Paul
· December 18, 2017
Bergen County Harley was my go to spot for years without ever having an issue. Then one day my 2004 Sportster’s brakes gave out. I had it towed to the shop and was immediately turned away. I tried to ...understand why they wouldn’t even look at the bike since it was sitting on a flatbed in their parking lot. The only answer I received was that it was “over 10 years old”. Not that they were full, nor that it was too busy, but that my Harley was over 10 years old and they didn’t have to look at it or work on it because of that detail.

I’ve spent years having my bike regularly serviced and customized at Bergen County Harley and to get a slap in the face when my bike broke down and I was paying to have it towed there was an incredible let down. I bought a Harley because we had a well respect regional shop that I knew would work on it for a fair price. If I had known that they wouldn’t even look at a bike that was produced in the 2000’s I would have just bought an Indian. Now I’m out of the cost for the tow, bike still broken, and bitter from not being able to ride all season. Thanks guys...
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Cesar Ortega
· April 12, 2018
Great Service by Lisa in sales. Got my Harley but the attention was not only to sell but to welcome me to a big Family!!!!
John Sodano
· April 6, 2017
I called to see if I could bring my bike in because my Engine light came on my 2002 Road King. They said bring it in and they will pull the codes and let me know what codes was stored in memory.The... only problem was they said because of my bike was a 2002 they couldn't service it ,the policy now is they will not work on any bike older than 10 years old ,this was puzzling. I hope this is not going to be nationwide policy because I travel a lot with the bike and if I break down I always depend that I could bring my bike to a Harley dealer in the area. There is usually one near any interstate. But anyway the problem was with the coil and they have one in stock I purchased it and will be putting it in this weekend . The girl behind the service counter was very helpful and got my bike in and out in a short period time. See More
Tom McNulty
· March 9, 2017
I Recently bought a 2006 Road King from Rosko. He was extremely knowledgeable and honest. Went out of his way to make sure everything went smooth. Excellent salesman.
Will in finance was thorough and... knowledgable.
Barbara in insurance was extremely helpful.
Karen with MV services was great.
Jess in apparel was very patient as I tried on 10 jackets and helmets. Very knowledgable.
I brought the bike to service to have a new seat put on. While there Gene and the service crew detected that the alarm on the bike was faulty. They rectified the situation quickly and at no cost to me. While test riding the bike they determined that the clutch assembly may need adjustment. They are in the process of making good on that.
All of the above and fresh coffee available the entire time. This is the 7th bike I've purchased. This is my first purchase from Bergen and by far the best buying experience ever. Five stars is not enough
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David McGinniss
· October 20, 2017
Bergen H-D had both my babies in this week for service and did an outstanding job on both.
Justin Chiola
· April 15, 2018
A good dealwrship with some true grit motorcycle enthusiast behind the counter. They also host a free to all Saturday ride out...
Jeffrey Sims
· March 7, 2017
Overall I've always had a pleasant experience with this dealership. I can't say enough about the parts counter employees, who are very knowledgable, and the sales personal have always been pleasant an...d helpful. My only issue has been a couple of bad experiences with service, specifically not completing work in the time promised. For that reason alone I can only rate the dealership a 4 out of 5 stars. Hopefully any future dealings with them will convince me to change my rating. See More
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