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227 Reviews
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Arohi Jivan
· January 26, 2018
I have bought a gathering foot from Bernina in denmark which dont make ruffels as promised even with the right settings. I have been trying to get help from Bernina dk but they just send a auto repl...y which dont answer my quistions . I will not recoment any one to buy a Bernina product as the custume service is very poor and what they are selling does work as promised See More
Sarah Klippenstein
· September 4, 2017
I have an ongoing issue with a bernina machine. It's been not working since being purchased in Canada. I had to prove it didn't work with multiple tests in front of where it was purchased, it was se...nt for repair 4 times and has come back all times not operable. This has been a battle for months!!! The president of bernina Canada sent an email stating I would receive a full refund via email and I'm now being told by the store of purchase I can only get 75% of my money back or another machine without warranty where I have to sit in front of them and sew. Follow this story on Bernina Canada... I have continued to take videos to prove all of these issues. I am hoping someone within your company can please just refund my money at this point. I have continued to be humiliated and it appears bernina Canada is supporting this place of purchase who have initiated intimidation tactics so I will not continue to request fair treatment (eg. They found my home sewing business and since having issues have 'liked' posts). Is this normal business that would be supported by you Bernina????? I will update this thread with the outcomes. This company has the worst customer service I've ever experienced and a premium price tag! This is not the same as the brand and machine your grandmother had. Do not purchase! See More
Andre Avelar
· October 2, 2017
i am a proud owner of 14 berninas , i last Friday i went to pick up my machine at he official local dealer here in Porto , Portugal. It was there for a full service . bernina Portugal , more precisely... RIERA ALTA IN PORTO haven't done a great or even good job ,there were lose screws , and they missed obvious parts in the machine to fix , worst than that was that the technicians was not there at the time i was not allowed to test the machine on site. It s a shame for the image of the brand here in Portugal, i could expect that from any other brand but not from bernina . i felling very disappointed by the way they manage the brand and users of the brand . . In 25 years of berninas i never experience this before so i am telling you do not let your brand fall in disgrace . See More
David Armour
· August 31, 2017
Hi

I have a 150QE that I have had for 15 years and I love it. Works great. I take it in once a year to clean and works like a charm....

I bought a new 770QE less than two years ago. It sews amazing. I started having troubles that the display acted up when I used the knee lift and the thread cutter isn't working properly. I took it into my local dealer. They are outstanding. They can't get Bernina USA to actually solve either problem. The machine has been in the shop since early July. Less than two years old and there is no fix for it yet. Very disappointing because of how much I have loved the brand, the cost for the machine, and the poor customer service from Bernina USA. I do hope that this is just a one time occurrence but I saw a post about a 5 year old 770 that they won't repair out of warranty. Not giving me the warm and fuzzies. Maybe for a bigger sewing machine I'll investigate other brands next time.

I don't get it. You have a customer for life and treat them poorly. When I reached out to Bernina USA they tried to offload the problem on the dealer but the dealer can't do a warranty replacement until Bernina tells them what to replace. I thought that response from Bernina USA lacked ownership and wasn't trying to address my problem. I'll post an update when it gets fixed.
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Sandra Dick
· September 6, 2017
It's a sad story evolving for Bernina. It once was a trusted brand and is quickly becoming an UNTRUSTED brand. The lack of focus on customer service hurts many businesses and Bernina is among them. ... For something that was considered the Cadillac of sewing machines, it is now just an over priced product that would fail being sold in a department store. See More
Leah Bethwaite
· August 16, 2017
I bought my Bernina just under five years ago and have been told it's n it worth fixing.. and will.Not be replaced under warranty. Was talked into an expensive machine and never again!
Primrose Bohne
· April 11, 2017
I learned to sew on my Mother's then new Bernina, in the 1970's. Wish I knew what model it was, bought from the Bernina Shop at the Hilton Hotel in Nairobi. I now have my own, a 770QE - with a hubby... pushing me to get the embroidery module :) Enjoying getting to know my machine, it's less than a month old. Since I live in Germany, about 4 hours away from Steckborn, I would love information on how to plan a visit to the factory - and the Creative Center - for our local Quilt Guild. See More
Vale Martens
· January 15, 2017
I bought an 880 in April, 2014, supposed to be my dream embroidery machine after several others. The. 880 has never threaded properly. It has been at the dealers for months many times. Their staff ...and the educator could not,thread it. The dealers claims it is my fault. I have requested the machine be sent back and either fixed or replaced. She will not do it. I have spent $16,000 with accessories and I have been unable to use it. How can I send it back? See More
Loel Jeremias Grey
· February 20, 2017
So... here is my little Story about Bernina B330:
6.5.2015 I bought this machine. The Singer Reseller told me that this is what I NEED. Because Singer and Pfaff are for home using machines not good en...ough for me, as I am sewing a lot of ball dresses, and costumes etc. Anyway he told me for what I am doing this is what I need. I was thankful for the introduction of Bernina as I didn't know this brand. I payed 1300€. I did made a guarantee extension via Internet for 4 years! GOOD that I did it. Now last year right after 1 year buying, the Greifer was so used that they needed to clean it and polish it. Now in February this year the Greifer needed to polish again!!! THATS not funny! Why do Bernina build things that doesn't last long? Anyway... the first polishing did cost me 350€!!!! Now the second one only 40€ because I went to a home repairing store for sewing machines. She did repair the Greifer. and 1 day after the machine did make the same problems... I went to her saying that this can not be possible. Under the Greifer she took out a small plastic peace with a torque and now the machine is working.
End of the story: I will NOT recommend this brand for people who are doing a lot of sewing. To expensive for too many issues.
I hope I can apply for the guarantee extension. Wish me luck.
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Alicia Merrett
· December 15, 2014
I moved to Bernina machines about 20 years ago and it was the best move ever! My early trusty 1015 has been passed on to one of my daughters, and I'm now the proud owner of a 710 - but have two other ...earlier electronic models, which I take to workshops, lend to students, and serve as back-up when my main machine is being serviced. See More
Mary Settle Cress
· November 23, 2016
I have had my Bernina 770 for one month. I am in love!! The classes they offer at the Quilting Bee in Spokane, Wa are fun and very informative. I can't wait to get started learning about the embroi...dery machine. See More
Gloria Bye
· November 14, 2016
I have had my Bernina 830 for 43 years.....amazing machine,
Today I went into my local dealer to see if they had needles with larger eyes....getting old! And then I looked at all these new machines ...that can thread themselves, I feel that I may buy a new one but can't decide which one, a 350 or 570, decisions decisions!
Happy sewing Ladies!
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Mayra Cecilia
· March 1, 2017
The machines in the world, love the place. A center for creativity, inspiration and learning. A must if you are in Switzerland!
Katrina Greenfield
· March 16, 2017
Brilliant sewing machine. I've had one since I was 14 years old. I now teach classes on them. Just brilliant
Patrese Canty
· September 12, 2014
I've had my Bernina for 20 years. Best purchase ever made!
Luca Zagliani
· May 19, 2015
Superlative & Fantastic Bernina... Its better!!!
Sana Hallab
· March 25, 2014
I have always used Bernena
Ellen Kauth
· November 6, 2017
Ich habe die Bernina 700 und leider von Anfang an nur Probleme mit der Maschine. Am Anfang dachte ich.. meist sitzt das Problem ja davor, aber heute weiss ich ..das es nicht so ist. Maschine friert im...mer ein, Stickgrösse mit der geworben wird 400 x 210 stimmt leider auch nicht, oder man muss sie laufend verkleinern.. was ich nicht möchte, habe sie mir wegen der grossen Stickeinheit geholt. Wenn Unterfaden leer ist.. muss ich laufend die ganze Maschine auseinander nehmen.. weil sie sonst nicht läuft... und und und... und Anfängertauglich ist sie leider auch absolut nicht... Warum dann 2 Sterne?.. Das sag ich euch.. wenn sie mal stickt... was sie wirklich mal tut... macht sie es toll...Leider habe ich schon soviel gute Stoffe wegschmeissen müssen.. weil die Maschine dann das ganze gestickte mit zum nächsten Startpunkt gezogen hat ..etc. Fadeneinfädler war beim 5. Gebrauch schon defekt... mein Mann hats dann allerdings wieder richten können... naja.. heute schicke ich sie definitiv zurück... erst mal zum nach sehen... und sollte es dann weiterhin so sein.. geht sie komplett zurück... soviel Geld...soviel Sorgen... See More
Michael Papenhoff
· April 14, 2018
Nach dem Kauf einer sehr hochwertigen Maschine, B740, passierte nach Einstecken, Anschalten, quasi gar nichts. Das Display wurde hell. Sehr ergonomisch, sich nicht von überflüssigem ablenken zu lassen..., aber leider war die Maschine nur als Briefbeschwerer zu nutzen. Die Austauschmaschine näht, leider fiel nach dem ersten Tag direkt eine kleine Rändelschraube aus dem vorderen Teil in der Nähe des Nadelhalters. Wer macht da Bitte die Qualitätskontrolle? Da bin ich eigentlich anderes und besseres gewohnt. Telefonischer und Emailsupport quasi nicht gegeben bzw nicht zu gebrauchen See More
Monique Azarian
· December 3, 2017
J'ai une minimatic 807 qui est en parfait état
le condensateur du moteur a cramé
j'ai 2 condensateurs pour le remplacer ...
j'aimerais avoir le shéma de branchement
merci
M
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