chevron-downBusiness Resource Hub
We're here to help you get back to business.
As businesses like yours continue to take on new challenges, we're committed to providing support. Find tips, training and more to help you stay open and connected to customers during the coronavirus (COVID-19) outbreak.
Keep your business moving forwards.
Find information about programmes and products designed for businesses like yours.
Here are five steps that you can take today:
Stay safe and informed.
Update important information.
Keep in touch with customers.
Bring your business online.
Ask for support. Or offer it.
Keep yourself, your business and your employees safe and informed.
Stay up to date by following credible, official sources such as the World Health Organization (WHO) and your local government health department so you can respond quickly to changes that could affect you or your customers.
Proactively share updates.
Update your customers using email, your website, Facebook Page, Instagram Business profile, WhatsApp Business or however you typically connect.
Pin important posts to the top of your Page.
You might pin information about the measures you're taking to make your premises or products safe, or how you will handle customer enquiries if there are expected delivery delays.
Update your business hours.
Notify customers of any changes or modifications to your availability or services by updating your Page Info.
Prepare a list of FAQs.
Prepare a list of responses to questions that your customers are likely to ask. Draft templated responses for your emails, or set up instant-reply messages for your Facebook Page.
Connect with your customers.
Stay in touch for free in real time using Instagram Direct messages, Messenger or the WhatsApp Business app.
Sell products online.
If possible, try selling products on your website or e-commerce platform.
Offer gift cards.
Get set up to offer digital gift cards on Facebook or Instagram so people can easily discover and support your business.
Start a fundraiser for your business.
Learn how to start a fundraiser – for your business, your employees or another good cause – and receive donations directly from your Facebook or Instagram profile. See if the ability to create a personal fundraiser is available in your country on the Facebook Help Centre.
Request or offer help.
Help those around you, or ask for support through our Community Help initiative, a new public forum designed to build solidarity by addressing urgent community needs.
Plan for the unexpected.
Tools to help prepare for interruptions.
Resilience toolkit
Find best practices, tools and a self assessment to help protect your business from interruptions.
Quick-action guide
Plan your emergency response and develop plans to minimise downtime.
More tools to help you manage through disruption.
We know that operating your business may be more difficult than usual during this uncertain time. These resources can help you provide your customers and employees with the support that they need.
Free tools to help you stay connected.
Learn how free tools from Facebook can help you stay connected with a free five-minute training course.
View Lesson Workplace tools for remote workers.
Learn how you can keep employees safe and productive while working remotely.
Search for the talent you need with Jobs.
Find qualified local candidates for free to help keep your business running smoothly.
Connect with small businesses like yours in a Facebook group.
Boost with Facebook groups serve as a hub for community support and continuous learning opportunities for small businesses and digital marketers using Facebook's suite of tools to grow.
In this time of need, these groups may be used to share tips and best practices for emergency preparedness.
Additional resources
Related content
Skills and training
Log in to Meta for Business
Manage your ad accounts and get personalised support.
