313 Reviews
Tell people what you think
Carolyn Falkowski Van Pelt
· October 31, 2017
Shipping charges are outrageous. Ordered 9 fragrances was charged $18.58, I didn't think anything of it until the box was delivered and 3/4 of the box is empty and the rest is filled with peanuts, wh...ich by the way I accidentally knocked over and couldn't grab them all fast enough and my puppy of 8 weeks ate one of them!!! The shipping charge was blamed on UPS, that they require them to put it in a box of that size. I promptly called UPS, because I have an account with them and gave them every detail of the box, weight and where it was shipped from and to and they charge $14.50 for that!! So they make money on your purchase and shipping. I was offered a refund, but it's sad because I do like their fragrances but everything in life is replaceable!! I own a business and my number one priority is to make my customers happy a lesson to be learned. See More
Shareen Frazier
· March 1, 2018
Candle science, is absolutely amazing. Not only do they have some of the best FO ,wax and products in general. They have speedy delivery and great customer service. I want to give an extra thank to the Customer support agent Kevin , who help me get my package delivered after UPS failed to deliver it to my home . Eventhough , UPS had my package as delivered on their side.
With Kevin help , I will now recieve a second attempt of my products ordered at no cost to me.
Thank you candle science, keep up the great work.
See More
Tip Nohetero Williams
· February 20, 2018
customer service makes for a 5 star business. they are nice but are not easy to work with when you are 2 minutes up the road and need something quick... Michael's is definitely a better use o...f time if you need something ASAP. When you have a loyal customer treating them that way would be nice. I dont want to spend thousands with you and be treated like Joe asking a question coming in from a google link... I know the order minimum for pick up is $50 but really?I will be using them for bulk wax orders only and ship everything else in from candle making .com they offer a nicer selection of scents anyway. I was just trying to stay local. I wont for no advantage.

They are still a "good" company. just not what I need in a main supplier.
See More
Cheryl Kirkpatrick-Farwell
· November 2, 2017
I LOVE this company! Service is fabulous. I agree that postage is a little high, but that's life. They package things really well to keep things safe, so you have to pay a little more for that. (It... all costs the company for the boxes and peanuts) I would rather get my stuff undamaged than to pay low postage and get broken stuff. The only suggestion I have is this...could you put a postage chart on the web site? i.e. $0 to $50 is XX amount for postage. $50.01 to $100 is XX amount for postage. I might just order more if I knew what the breakdown was. Thanks! Love you guys bunches. See More
Kathryn Miller
· November 28, 2017
Been buying candle supplies from you guys for 5 years. Had no problems until I placed an order for 1000 wicks. They all came shoved in one bag. More than half were bent in two or three places. I calle...d customer service and they basically said “sorry for your luck”. I’ll be taking my business elsewhere from now on. Horrible customer service:( See More
Bobbie LaRue Larrick
· December 6, 2017
In response to the previous review.... It's fine that you researched it being only $14ish for the shipping. What about the price of the packing materials and the handling? I don't think all the items and materials are free. That cost has to come from somewhere. Usually shipping charges are defined as shipping AND handling. See More
Stacey Will
· September 24, 2017
I have just started making my own candles and I love candle science I get the 464 soy wax and it burns so awesome and the fragrances are very nice and keep their smell throughout the whole candle as i...t burn. And I love that the wax liquefies amd burns completely gone. Thank you for great products See More
Lisa Hunt Newberry
· March 15, 2018
Ordered a number of fragrance oils, received the items promptly, packaged well, no complaints about shipping and handling charges , appreciate the care in packaging with protective peanuts and love t...he selection and information on the website. Over all very satisfied See More
Rebecca Dawson Codd
· November 7, 2017
I love all the fragrances I've tried so far. Never been disappointed and the shipping is fast (for me usually next day). I absolutely love the .99 sale on 1 oz fragrances. Can't wait for the next so I can stock up and try some new ones. Thank you CS ♥ See More
Kim Coleman
· January 3, 2018
I love Candle Science because I placed several orders with them and I didn't notice that there was a fragrance oil that I purchased and didn't get, they mailed it separately and when I opened the pack...age I was like OMG I did order this. Most companies are not always honest and will fight with you and I didn't even have to call, they checked there own error and corrected it, and for that reason alone I will always order from them.
See More
Angie Wright-Nash
· November 11, 2017
Placed an order and got it three days later... fantastic prices! Everything was well-packed - not a chip to be found in four dozen jars! Great selection... so glad I found you!!
LeeAnn Sciaretta Eng
· October 26, 2017
I really love the products but the shipping costs are out of control. They really need to look into how they can reduce the shipping costs. I know it probably goes by weight and candle supplies are mo...stly heavy but it hurts in the pocket. See More
Rebecca Allen-Baddeley
· February 12, 2018
“One stop shop” is what says it best. Outside of stellar customer service and user friendly product, the shipping is amazing. Fast, reliable and reasonable pricing! Won’t use any other vender! Thanks CS!
Mike Armstrong
· March 9, 2018
I'm new to the candle making business and have learned so much from Candle Science alone. Not only are they VERY helpful with questions I have but their quality of products is great. Supplies are to order, very well priced, and arrive very quickly. Candle Science is awesome!!! See More
Natalie Jones Foster
· September 12, 2017
I make jelly ,jams and other can good and live in NC . They have the best prices on canning jars and I am able to pick them up and save a lot on shipping. I do order my Lids from another company I prefer the high temp button top canning lids. See More
Shelby Staudenraus-Stevens
· March 13, 2018
I order from you guys alot...your shipping is outrageous way to pricey. $14. And some change for a couple smaller bottles of scents that's crazy! Lower your shipping fees!
Renee Howell
· August 25, 2017
Besides putting out some of the best product on the market to candle makers and now soapers, CS Customer service is always helpful and polite. I feel comfortable asking questions about their products.... Ive had a recent discrepancy with the wax I bought and they resolved the issue and shipped new product. I wasn't expecting that level of service and was pleasantly surprised. CS continues to be my #1 go to! See More
Paula Pierce Parraga
· October 9, 2017
Love Candle Science for my candle supplies! They have the most true-to-life fragrances I have tested. They also provide answers to any questions you may have with the crafting of your candles or soap.... Great quality service! See More
Moe Berry
· March 14, 2018
I placed my order yesterday# had a couple questions so I call the customer service line everyone was so helpful.... super excited to get my order �
Erica Ruth Hartley
· January 10, 2018
I ordered 6 dozen tumblers and some other stuff from Candlescience. Four of the tumblers arrived broken. They just overnighted me a new case of 12 tumblers. Amazing customer service! Thank you.
Durham Warehouse During The Fragrance Oil Sale
Let's Talk Scents! | Spring 2018
Lush Linen Fragrance Oil

Last chance to try any 1oz. fragrance oil for just 99¢ each. Sale ends at Midnight ET.
Which fragrance oil are you most excited to try?

No automatic alt text available.

Have you seen our new spring scents? Now is the perfect time to give them a try during our 99¢ sample sale! And, be sure to share what you think by leaving a review!