Scott and Travis are so awesome to work with. I came in needing to order a custom felt hat for my husband for our wedding that was only 4 weeks away. They told me it would be ready by Dec 27th but end...ed up calling me a week in half to 2 weeks later telling me it was ready to pick up.. Remind you, this is during the NFR and Christmas was right around the corner which was a super busy time of year for them. Catalena Hatters is the best hat store around with amazing customer service! My husband loved his hat, Thank You!
Sending out a huge THANK YOU to Scott at Catalena Hatters for squeezing my procrastin
ating self into their busy schedule!! My husband refuses to use any other hat company in Texas and when I let time ...slip through my finger tips Scott ended up saving the day. I walked in on Black Friday needing a hat shaped for maternity pictures the following Monday. Scott had a tremendous amount of hats to get out for the holidays, but he went out of his way to make the time to satisfy my need. My one "need" then turned into multiple hat projects, but Scott managed to take care of them all while still holding a smile on his face and keeping up with other customers as well. If I recall correctly, I think I even remember it involving him having to skip lunch that day! Needless to say, after such wonderful customer service, I walked out of Catalena Hatters with two hats reshaped, one repaired and a brand spankin' new Bone Felt 50X to surprise the hubs with!! Which he absolutely loved!!! THANKS SCOTT CATALENA!! ! YOU WILL FOREVER HAVE OUR BUSINESS!!
Kelly & Dustin Blackwell
Kelly & Dustin Blackwell
I just got my thirty-yea
r-old plus hat back today it looks brand-new! The only reason I gave it a four is that they did not put a pencil curl on the brim like I requested. It still looks great.
Glenda Dunlap Farley
! We love the new hats and the friendly service.
I ordered a 20X Silverbell
y with a 4 1/ 4" brim 2 weeks ago and was told it would be almost a month before it would be ready. I live 5 hrs away and to my surprise the hat arrived yesterday. It looks fa...ntastic and it turned out just like I wanted. The entire staff was very friendly and helpful. Without a doubt the best in the business. Thanks!
I've never been in the store, but I had to order a hat for a wedding, they got it to me in good time. The only problem I had was the hat wasn't shaped as I requested.
I realize you can only be so part...icular when ordering over the phone. However, I wanted the brim to be rounded and it's turned up sharp, it still looks good so no harm done. Thanks Catalina for getting it to me quickly!
Good people and great hats. I have bought 2 straw and a 100x felt. Great service from Scott every time I go.
My husband has been asking for a felt hat every Christmas birthday Father's Day and any chance he can get. I always avoided even trying to get him one because I didn't have a clue what the difference
...was. I finally broke down and started looking around on the internet! I still couldn't figure out the difference ! I stumbled on this company. I called and explained that I don't know the difference and Lydia took her time and explained everything to me! I ordered two different styles! I gave them to my husband for his birthday and he was and still is so excited that he called ALL of his cousins and family members that he finally got the hat he always wanted and he posted pictures and now all of his family wants to know where they can order one! I've given out the phone number to about 15 of my husbands cousins! My husband has not taken off the hat since may 9 2015 as soon as he about to leave for work the hat goes on! No more baseball caps for him!
I was a little nervous about ordering a custom hat, but the young lady I spoke with was very helpful in the process. Scott sent me an email before shipping my hat making sure I approved of the crease ..., which I did. Received hat a couple of days later and it is the best fitting hat I've ever had on my head. I got a feeling I'll be ordering another one in the future. Thanks guys
Me and my wife were in your store on Monday, February 16, 2015. Unfortunat
ely, we did not have a good experience . We were in your store at least 30 minutes. We observed at least three employees, b...ut not one greeted us nor not once were we asked if we could be helped. One employee was assisting another customer. Another customer came in after us and they were greeted and helped. At one point, I even picked up a hat and still no help. Another customer came in and was helped. It is sad that we still live in a society where the color of your skin still matters unless you are behind closed doors working hard. We came in from Houston to visit the store with the intent on purchasing a hat, but with service like that.... no thanks.
My first hat a Catalena felt was great! I asked it to be creased like Travis's it came in perfect! Slow shipping,b
ut worth the wait. It's always tricky to trust someone to do it not being there in per...son. Just ordered a Straw asked for the same shape. Travis's shape since not being there in person to observe which should have been simple since he's there everyday. But not so much. Totally jacked up!!!! Don't know if I can even fix it. Poor communicat ion via phone or internet orders.
Efrain Fajardo Jr.
Awesome little store! You can feel the friendline
ss as soon as you walk through the door! I went in to look for a kids cowboy hat for my brother and they had exactly what I was looking for! He LOVED i...t! He can't stop wearing it! I saw tons of straw hats that I would like myself! Will definitely be back to get my felt hats cleaned and reshaped! I would highly recommend this store to anybody!
I have bought 3 hats from here and the last time was a disaster. I tried to resolve it by phone as I live 650 miles away in the panhandle.
I left Numerous messages for Travis to call me and work out t...he issue but he wouldn't take the time to call. I'd never buy anything else from Catalena hats. They only care about the dollar then....no t the several hundred down the road. Piss poor public service.
Did you know the Catalena family has been making & shaping custom hats for Texans for over 30 years? That's lots of great hats on lots of great people! Stop in and see how we do it, or come in a pick you up a new felt or straw hat! 🤠👍🏻
We LOVE our out of town Customers... of course we love our locals too 😘 PS- we will be CLOSED this Monday for Memorial Day, business hours will resume as normal on Tuesday the 30th.
NEW SWEATBAND -$30 NEW SILK LINER- $10 2 CHORD RIBBON- $10 WIDE RIBBON- $15 BOUND EDGE-$35 PENCIL CURL- $20 BOUND EDGE+ RIBBON= $40
We can re-shape/ adjust shape to hats you have purchased here (free), or elsewhere (starts at $20.) -Keep in mind this is brim only, to re-shape the crown would need to be re-blocked.
Starts at $20
Felt Hat Renovation
Takes 4-8 weeks. - hat is completely washed and re-stiffened -hat is re-blocked -given new sweatband & silk liner -hatband is cleaned -hat is reshaped back to original (unless otherwise directed.)
starts at $80