It sounds like a dream. Going thousands of miles and never touching the ground. It’s our reality. Happy ‪#‎NationalAviationDay‬.

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What if your work meeting turned into a Delta Vacations getaway in Bermuda? Watch what happened at Thrillist. ‪#‎GoFridaysContest‬

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423K Views

At Delta, we stand for unity from coast to coast. ‪#‎WhoWeAre‬

This Land
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570K Views

We’re proud to partner with StoryCorps and Upworthy to present ‪#‎WhoWeAre‬, a collection of stories reminding us that we share more in common than divides us.

Posted by Upworthy
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5,041,505 Views
Upworthy with Delta.
August 17 at 10:03am

Julio Diaz was robbed at knifepoint, and he handled it in a most unusual way.

This story is part of the ‪#‎WhoWeAre‬ series, a project of Upworthy + StoryCorps.

Talk about the suite life. Kick back in the new Delta One suite, where privacy meets luxury, coming on select flights in Fall 2017. Learn more: http://bit.ly/2aXqLPB

'Talk about the suite life. Kick back in the new Delta One suite, where privacy meets luxury, coming on select flights in Fall 2017. Learn more: http://bit.ly/2aXqLPB'

Some journeys start with a single step. Ours start by looking up.

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Flight operations have returned to normal following Monday’s outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceled—some due to bad weather in the Midwest—and no additional cancellations are anticipated.

“The airline is back on its feet, moving past this week’s disruption and operating normally,” said Dave Holtz, Delta’s Senior Vice President—Operations and Customer Center. “Running a reliable operation is something we pride ourselves on and frankly, that didn’t happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.”

Delta's flight operations return to normal
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
news.delta.com

Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday. Here are the key things to know to know today:

What Delta customers need to know for Wednesday
Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airline’s flight schedule.
news.delta.com

A message from Delta CEO Ed Bastian: ‘This isn’t who we are’

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An update from Delta Chief Operating Officer Gil West

Chief Operating Officer gives Delta operations update
Chief Operating Officer Gil West today addressed the cause of the technology failure that disrupted Delta’s operations Monday and explained why some flight delays and cancellations are continuing.
news.delta.com

Delta is cancelling nearly 250 flights Tuesday morning as we work to reset the operation and get crews, aircraft and other operational elements in place to take care of customers.

"We were able to bring our systems back on line and resume flights within a few hours yesterday but we are still operating in recovery mode,” said Dave Holtz, S.V.P. – Operations and Customer Center. “We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights. We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations.”

Delta is also offering compensation to customers significantly affected by delays or cancellations.

UPDATE: Delta thins morning schedule to 'reset' airline
Full details available on the Delta News Hub
news.delta.com

Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of today’s systemwide outage.

Delta offers compensation for customers affected by systemwide outage
Full details available on the Delta News Hub
news.delta.com

Delta operations interruption: What customers need to know:

1. If you’ve been notified that your flight has been changed or rebooked, your original boarding pass will work at the gate for your new flight.

2. Customers can now check the status of their flight and conduct some rebooking options on delta.com or through the Fly Delta App.

...

3. If your flight is cancelled or significantly delayed, you are entitled to a refund. Even if your flight is not canceled, you may make a one-time change to your ticket without fee. See details at: https://bitly.com/2b7Gbme

4. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.

5. Unaccompanied minors that have not yet begun their travel today will not be accepted for their flights. These customers will be able to rebook without fees for a later date.

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An update from Delta CEO Ed Bastian:

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Delta has cancelled approximately 300 flights due to a power outage impacting Delta operations systemwide. As of 10:30 a.m. ET, Delta operated 800 of its nearly 6,000 scheduled flights. While systems are improving and flights are resuming, delays and cancellations continue.

A travel waiver is in effect: http://www.delta.com/…/travel…/advisories/system-outage.html.

Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times ...are long, our customer service agents are doing everything they can to assist. There may also be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport.

We apologize to customers who are affected by this issue, and our teams are working to resolve the problem as quickly as possible.

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Flights resuming but delays, cancels continue after power outage
Due to a Delta system wide outage travel has been impacted to/from/through all Delta Air Lines served cities. A travel waiver is in effect.
delta.com

A Delta ground stop has been lifted and limited departures are resuming following a power outage in Atlanta that impacted Delta computer systems and operations worldwide. Cancellations and delays continue.

Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist. There may also be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport.

A travel waiver is in effect: http://www.delta.com/…/travel…/advisories/system-outage.html.

A power outage in Atlanta, which began at approximately 2:30 a.m. ET, has impacted Delta computer systems and operations worldwide, resulting in flight delays. Large-scale cancellations are expected today. All flights enroute are operating normally. We are aware that flight status systems, including airport screens, are incorrectly showing flights on time. We apologize to customers who are affected by this issue, and our teams are working to resolve the problem as quickly as possible. Updates will be available on news.delta.com.