I just received my Ergo 360 baby carrier yesterday.
I have had the original Ergo carrier for almost 4 years Now and I love the new design. I carry my now 2 & 3 yo on my back a lot and I’m currently 13... weeks pregnant so the new waist strap on the 360 is so much more comfortabl e and does not dig into my c-section scar. I love that it still comes with a hood since I utilize that to keep my DD’s head in place since she always falls asleep the minute I put her in it. I’m looking forward to being able to carry #5 forward facing this time in it as well when he/ she arrives. Definitely a more comfortabl e upgrade to an amazing carrier. I wouldn’t know what to do without my Ergo!!
Having received the Ergobaby 180 Stroller this past week, I went to assemble it today. The assembly of the stroller was very easy and fast, but when I went to attach the carseat adapter (which I also ...purchased directly from Ergobaby),
I realized that the stroller was missing a piece to which the adapter should have attached. Having spent over $400 on this stroller, this is not the type of quality of product I expected when I placed the order. My husband and I chose this stroller specifical ly because it had the adapter that was compatible with our car seat, but now, very close to my due date, I am unable to attach the carseat adapter or use the stroller when my baby arrives. This is completely unacceptab le and it is a shame that Ergobaby's customer service is only open Monday-Fri day 9am-5pm (when most people work) and that they promise to reply "within 2 business days." I expected much more from this company.
This is a sad day. I remember being pregnant with my first and asking everyone I know what are the best, safest items to put on my baby registry. Almost everyone said I NEEDED and ergobaby carrier. ... After my own research I without hesitation
put that on my baby registry. I remember using the ergo 360 carrier a few times with my infant but if I'm completely honest I hardly put her down so didn't find a huge need for the carrier with her. Unfortunat ely the waist buckle broke in less than 6 months of my daughters birth and I would say less than 5 uses. I mistakenly kept putting off resolving this issue as for 1: I only had one baby, 2: my life became busy becoming a full-time mom who works outside of the home as well, and 3: I didn't find myself needing it as much as I thought. Fast forward to baby number 2, I find myself reaching for a baby carrier more often. I finally took the time to reach out to resolve this issue, it was my hope they would just send me a replacemen t buckle and all would be fixed. Nope. I fully take responsibi lity for taking too long to reach out to solve this problem (past their 1 year warranty guarantee) . However, this carrier is on the more expensive ends and I believe in that you get what you pay for moto. This didn't even last 6 months or a dozen uses! In addition, I would think a product like this would be able to withstand multiple babies, but it didn't even last my first baby. The company was unwilling to fix the issue, the buckle cannot be removed and replaced. I find it funny when I reached out the automated response quickly assumed I was reaching out to replace a buckle stating, "this happens!" Clearly this is a common issue. I don't see why I couldn't mail the carrier back and have them replace the buckle, in the grand scheme of the carrier this seems like such a small inexpensiv e part. It's dishearten ing that a company whose sole purpose is to help families enjoy their babies as safely and convenient ly while still going about life is so inflexible and not understand ing of families actual needs. I sadly would not recommend this company nor will I be purchasing any further items from ergobaby. Fortunatel y there are many more safe, effective, affordable carriers available today for our babies.
Bought the 360 4 position carrier and my little one loved it right away. Wasn't til he had drooled and puked on it that I realised one of the straps is thread wrong and is unable to be re-thread in th...e correct way and of course I could no longer return it to the store after it's solied. As a small person I have to cinch the straps up all the way and the constant twist is bugging me!
Rachey Ann McGuire
I got the 360 all in 1 carrier, it's okay. Very hard to put on yourself, some of the clips and adjusters are in the back making it hard to reach and adjust when child is in carrier. Also the straps ...that go around your arms should connect to the waist strap for more support and it was cause even less strain on your back. Other than that, baby loves being in it. Also I'm not sure I'd spend the amount of money on this product again.
Shipping is horrible. purchased on Nov 1st waited for my package and kept checking tracking which stops on the 6th so I called ergo customer service on the 10th about where my package could be and sa...id because it is coming to Hawaii it will be longer ( your website should provide that informatio
n, and I don't understand why it would take longer in the first place) and they updated me with a new tracking number.It is now the 18th and my tracking last updated on the 10th of November. I have no idea when my package will arrive and leave tomorrow for a trip which is the reason for the purchase. Highly disappoint ed.
I have two ergo baby carriers. I have three small children, so I rely on these carriers every day. Today I did something dumb and accidental
ly broke the female part of the chest buckle for one of the ...carriers. How can I get a replacemen t?
The carrier with the broken buckle is the old lime-green
performanc e model. I checked and I see that the buckle is different from my newer performanc e model.
The carrier with the broken buckle is the old lime-green
I have the Ergobaby 360. Not only do I love how secure it feels, my daughter loves it and snuggles right in with the infant insert. I can wear it for an hour plus and be comfortabl
e. What I am VERY im...pressed with is their costumer service. My lovely 1 yr old golden retriever decided to chew the female portion of the buckle on the shoulder straps. I contacted customer service via email and worked with Tamika. I inquired about sending the pack in for repair, or for a replacemen t buckle to be sent. Unfortunat ely they don't do repairs, and the buckle she chewed is the only one that can't be replaced. So here I was thinking I had to throw away this otherwise perfectly good carrier, but Tamika in customer service asked me to submit a series of photos as well as evidence that the carrier was purchased from my Amazon registry, and it turns out they have a 1 year warranty which covered it! I am now awaiting a new carrier to be sent in the mail within 5-7 days. I appreciati on Tamika's persistenc e in making sure they could take care of this, and made it as easy on me as possible.
I love the quality of this product! I also love the galaxy grey design I chose. More than anything, I appreciate
d the customer service I received. I ordered my Ergo rush delivery(2 day), & when I chec...ked on the status of my order it said it was on hold. I emailed Ergo to see what was going on,& they explained that it went to auto hold due to fraud protection as a precaution because of my billing & shipping addresses being in different locations. I had been a little upset when I contacted them, due to paying the extra $27 for rush shipping & then seeing it was still on hold on the day I expected it to be shipped, but Keegan w/ customer service who emailed me apologized for the delay, explained the situation, took the status off hold,& then even voluntaril y upgraded my shipping to overnight delivery. I received my Ergo early the next morning! Very pleased w/ Keegan's handling of the situation as well as the Ergo I ordered. Thank you so much for your help!
Can't say enough about how easy they Ergo 360 makes travel with an infant. From city bus travel to airplane travel, the Ergo 360 made travel so much more enjoyable with my 4.5 month old son. This past... weekend he was able to take a 3 hour nap while the family and I explored the Las Vegas strip. When he woke up, just turn him around and he is able to see all the sights and sounds. Then as "bedtime" approached
and we were sitting in the airport, I was able to strap him in and let him peacefully sleep while we waited in the airport, boarded the plane and traveled home. I'm able to move freely while he stays snug and secure.
Laura Taylor Dunlap
I loved my Ergo Sport for the year that I used it- then, out of nowhere, the sliding component on the adjustable
chest strap started catching. When I tried to adjust the strap after that, the fabric r...ipped and the plastic piping tore out completely . Customer service was completely unsympathe tic. They ignored my questions about if that was normal wear and tear and basically said they couldn't help me in anyway. They said they couldn't repair it, couldn't suggest a way to repair it. They offered 0 assistance in getting a new one or a discount on a new one. My child is only 27 lbs and we use that carrier exactly as we are supposed to. It was VERY dangerous to have that piping rip out- and it really affected our week long vacation because I couldn't carry our baby anywhere. I am beyond frustrated with Ergo's careless response and bought a carrier from a different brand. I need a carrier that is safe and reliable, and a company who will help me out when their product FAILS. I posted a picture of the defective component in the comments.
I don't normally do this, but I just wanted to give a shout out to Ergobaby.
I wrote to them a week or so ago about a replacemen
t part for the newborn insert in the carrier I use when I'm out and abo...ut and want to keep the baby close. I was expected to get a no, or it was a lot of money for the part... but they sent me one! And the best part, it was free! Any of my mom friends on Facebook that are looking for a top quality baby carrier, with an awesome customer service department , this one is for you!!
I wrote to them a week or so ago about a replacemen
Dealing with this company has been nothing short of a nightmare.
I received the Stone Grey Performanc e Carrier that I ordered online in October, but decided it wasn't the best fit for me and my baby, ...so I decided to return it. I was told that I would have to cover the return shipping costs, which is fine, and that it could take 2-3 weeks for the refund to appear on my credit card. I tracked the package online and waited in good faith for 3 full weeks after the date it was delivered. The refund didn't appear, so I decided to contact the company. It turns out there was no record of my return at their warehouse. I continued to wait for another two weeks for the customer care representa tive to provide me with an update on the status of my refund. Each time I sent a message, I was told that she was waiting to hear back from the warehouse. Only after I threatened to file a complaint with the Ministry of Government and Consumer Services was I assured that the accounting department would issue my refund, and that it would appear on my credit card in 3-5 business days. So I waited. After six business days with no sign of my refund, I contacted the company again. I was told that the accounting department had supposedly tried to issue my refund, but that my credit card was declined. Aside from the fact that no one bothered to contact me to let me know that my card had been declined, I had received a refund credit amount on the very same card the previous day from my gym, so I know there is no problem with my card. It has now been nearly 6 weeks since my carrier was delivered back to the company and I have yet to receive my refund. I will absolutely never do business with this company again, and I will make sure to tell my family and friends not to either.
Product is great, customer service is awful. I highly recommend not occurring direct from ergobaby but going through a vendor.
First, I received no order confirmati
on or receipt so I contacted the co...mpany requesting a receipt (I was going to be able to get reimbursed for the purchase). They sent tracking info. I requested again and they finally sent a receipt. Soon after I received a nursing pillow cover instead of the baby cover I had ordered. I promptly contacted the company through their form to let them know if the error. I received an auto message to enclose pictures so I sent a picture of the nursing pillow cover and the packing slip that said it was a baby carrier. I was then told that they had my informatio n and would send it to the shipping coordinato r. I waited almost a week before hearing anything. Getting frustrated I contacted customer service again and asked for an update. The rep said they had just heard from the shipping coordinato r who said their inventory was fine so they would send the pictures. At this point I was getting quite upset. I sent them an email stating I would be placing a charge back if I did not hear what they were going to do to rectify the issue soon. I then received a response saying they had located my carrier in the warehouse so they would send it. Two hours later ups was at my door collecting the nursing pillow cover (without them giving me any warning to expect them). I have ups the package, going my project would actually come. The next Monday, the weeks after ordering it finally arrived. Then on Wednesday I got an email saying they'd be sending a return label for the pillow cover that they had already had picked up. There were no apologies even. I was treated throughout as if I had done something wrong and was asking them to fix it or as if I was trying to stall a carrier. My only mistake was buying directly from ergobaby.
First, I received no order confirmati
Samantha Di Tomaso
Worst customer service I have ever received! I have not been able to use my ergo carrier, the first time I used it the buckle broke. Which is fine, I contacted customer service at the end of July, se...nt all the pictures and informatio
n they needed. The said great you will receive a new buckle in 2-3 weeks. Fantastic! Four weeks later I still haven't receive the new male end to the buckle. I contacted them, they said it was "delayed" which o was never informed of but I should be there at the end of the week...no buckle. Contacted them again and they said the will mail a new one out...whic h happened September 6. They say it will take another 2-3 weeks, that is if it was ever sent! If the first delayed buckle was sent then it should be here by now. I don't know much about the product but the costumer service is horrible!
Lindsey N D Camarota
My son loves his new Omni 360! Multiple carrying options as well as no need for an infant insert lets him be comfortabl
e and explore his different views of the world, with me. Also just wanted to not...e that the fabric is so soft. It is a sturdy carrier that feels like we’ve had it for years! Will be great for future children as you can use it from birth! Great product, and thank you Ergobaby
Their customer service and products are amazing! I was super lucky to receive an Omni 360 carrier in a giveaway and it instantly became my go-to carrier! Unfortunat
ely my dog ran over one of the buckl...es while I was reaching down to pick up my baby to put him in the carrier. I reached out to customer service not expecting much as I did not purchase the carrier and I was at fault for the broken buckle. After sending in the photos requested they sent me a new replacemen t carrier within a week! I now want to purchase a second Omni for my husband. Thanks Ergo!
Horrible customer service. Tried to purchase direct from their website, and just learned that the order was never fulfilled.
Wish I had seen the other reviews to purchase from a vendor before I waited... 2 weeks to find out why my order still hasn't arrived. Buy from Amazon or anywhere else before you buy from Ergobaby direct. NOT a website you can trust.
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