1. Upon arrival at the entrance there's no competent person to coordinate
2. The Sunday lunch buffet (or brunch buffet as they told) was very poor value for money. It had way less variety of food compared to the other hotels that charge a similar rate.
3. The waiters haven't been properly groomed to match the brand of the hotel. (No blame on those poor boys. It's the management
I sincerely hope these things will be fixed because few years ago the Galle Face Hotel had real good service levels and some of the richest buffets.
Anyone planning to go there for a lunch or dinner buffet I recommend to take a look at the spread and then decide whether to take it or not.
The hotel is so inconsider
We booked this hotel and had to cancel the last minute as we had to go back to our country because of some medical emergency
We asked the hotel to kindly consider waiving off some part of our booking charges which were $840 (not a small amount) as we weren't going to stay at all now
The amazing experience
I am amazed to see how a renowned hotel like theirs can turn such blind eye towards people's emotions and their hard earned money
Where hotel industry is known across the world for their out of the way adjustment
I would suggest people to be extremely cautious when booking this hotel as one might have to face a situation where they will shove one of their non customer only profit friendly policy in your face incase u r looking for some adjustment
It is a beautiful colonial hotel with very pleasant helpful staff and lovely surroundin
Very nice, great service, in some ways a tim...e warp - especially
To see the haves, and be mindful of those outside on Galle Face Green (which only has a fairly weak section of green).
I'm not sure how hosts have events here without event coordinato
But it has the makings to... be a 'Grande Dame' of Asia. (Sure can do with improvemen
But when you stay here, it's more about connecting
I went with my Fiancee, to so many places (in Colombo & Kalutara areas) to choose the Hotel for our Wedding. We were positive with a few options, when we accidenta...lly met Mr.Mubarak
About the Hotel & Jubilee Hall:
Hotel has a few restrictio
Rooms for the wedding:
A Bridal suite with a Jacuzzi is provided for the couple on HB basis. Extra changing room which has a large mirror, and another mirror with adjustable
The Hotel offers you a Mercedes E200 for the couple's going away purpose. Ashtaka, Drummers, Dancers with Jaya mangala gatha girls & Bagpipers are also provided complement
Staff provided the best of service and were very helpful & profession
It really made our big day beautiful & memorable.
There is so much competitio
Another thing is,... they have a policy that 1st world even doesn't have. 1- They forgot Sri Lanka is still a 3rd world country. 2- TUK TUK or Three wheelers are the kind of main transporta
I guess they have cows working inside the hotel and they are ok with COW CARTS..
FYI: You are still in a third world hotel.
The Galle Face Hotel welcomes our newest member of the team, Executive Chef Saman Jayawardene. With over 29 years of culinary expertise in the hospitality industry, Chef Saman possesses a passion for food and cooking, he aims to further contribute to the value at The Galle Face Hotel with his mission of creating customized experiences in fusion cuisine. His aim is also to captivate guests of the hotel by curating dishes that complement the prestigious history of the hotel. Watch this space!
It was an honour to welcome Their Royal Highness Prince Edward, Earl of Wessex, and the Countess of Wessex, Sophie Rhys-Jones during their visit to mark the 70th anniversary celebration of Sri Lanka’s independence.