Reviews
4.1
80 Reviews
Tell people what you think
Stephanie Pockett
· January 30, 2018
For the last 2 1/2 weeks my Grandmother who has dementia has been an inpatient following a nasty fall. Initially she was on 4B then Gallery ward. I work for the Trust and know how important feedback i...s- especially positive feedback. On 4B I observed a HCA ( didn't get her name) give such kind, compassionate and appropriate care in some really challenging situations. On Gallery ward another HCA ( didn't catch her name but she wants to be a midwife) demonstrated such professionalism and again kindness with my Grandmother. All of the HCA staff i encoutered were friendly and polite. A real credit to the Trust. Being on the 'other side' as a relative was difficult but I am very impressed with all the HCA staff I encountered- well done everyone and thank you See More
Claire Jones
· February 13, 2018
My grandfather was admitted to Gloucester Royal in the early hours of Monday morning with heart problems. Unfortunately he passed away yesterday evening after being transferred to Cheltenham for an em...ergency procedure to attempt to try and save his life. The care and attention both he and my family received was second to none, from the ambulance staff to the doctors and nurses within Hartpury Suite, and the CCU. I myself work for the trust and it couldn’t of made me prouder to be a nurse than to see my colleagues working so hard to support us all through this very sad time. Many thanks from the Jones’. Keep up the marvellous work xx See More
Bernice Mustoe
· February 26, 2018
Last week I spent 5 days on Prescott Ward at Cheltenham General and would like thank all of the staff for making the stay much more bearable. The porters who work tirelessly ensuring patients arrive o...n time for their x-rays/CT’s/procedures and transfers - all the while being as cheery as possible (Steve and Nigel - thank you!) - the cleaners who keep the Ward spotless, the housekeeping staff who make sure patients are kept watered and fed, the wonderful nursing staff who try and make to stay as comfortable as possible (Deb, Estelle, Sarah, Emma, Josie, Josie and a Wesley to name only a few) and of course the doctors - I myself am a Nurse and my hat goes off to you all working on this busy Surgical Ward - you really are worth your weight in gold. Even though the Ward was very busy, a calmness was ever present, it is clear that the staff all get on and enjoy their jobs - it was certainly very evident during my stay. In the nicest possible way I hope I never have the pleasure of meeting you all again - but I know if I have to spend time on Prescott again - I’ll have no worries � THANK YOU � See More
John Sharrock
· January 19, 2018
You couldn’t make this stuff up. My brother in law had a major brain injury and had his blood pressure taken yesterday. He phoned the doctor with the result and they have told him to go out and buy a... blood pressure machine, take his own blood pressure for a week and then see the doctor with the results in a weeks time.
Can’t believe it.
No way to treat a 70 year old who is just about house bound until he can get better.
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Kerry Mayer
· November 7, 2017
My 93 year old nan was sent into Chelt a and e tonight query heart attack the care she received was absolutely fantastic. The paramedics were so caring and even came back to see how she was doing and ...say bye. An agency nurse called Andrew Brown looked after her in resus and he is an absolute credit to his agency so caring and explained everything so well adapting his communication very well to my nan who is very deaf. Well done all of you x See More
Sarah Penson
· September 19, 2017
I have worked for Gloucester Hospital for many years manly in Intensive Care. It is a very busy and often stressful place to work, but we are part of a very special multidisciplinary team of Clerical,... O.T's, Physiotherapists, Pharmacists, Domestics, Store suppliers, Catering, Students, Doctors Nurses and Porters. It's our 'work family' and why so many of us have worked there for over 20 years � I hope we make a difference to our patients and families, whether days old or nearly 100. We are there when you need us most. X See More
Laura Bell
· April 14, 2018
We rushed in with our 19 month crying and not using his arm. We were seen within 30 mins and the dr manipulated his arm so fast we didn’t even notice it happening. Out and smiling within the hour- unb...elievable. Thank you so much. See More
Esme Rouse
· November 1, 2017
Thank you to everyone at Thirlestaine Breast Centre, not what you want on your 40th birthday but it had to be done and they were all so lovely! Off to celebrate now, thank you NHS for a great gift �
Rhianna James
· January 31, 2018
Cheltenham Hospital are superb their care in Critical care is exceptional and the staff do generally care for their patients. Very happy with their service. � thank you for ur support until my Aunty t...ransfered to Birmingham.
xxxx
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Courtney Barnett
· June 27, 2017
A week ago today after heading back from a wonderful first family holiday my sister in law found me collapsed at home, I was brought straight to GRH and with in hours it became clear I was very ill. I... had sepsis in both my pelvis and my chest - I was diagnosed with pneumonia and a nasty pelvic infection and was struggling to recover as they would have expected. It's been a very scary week and I have to thank so many people for keeping me here - but mainly I want to say thank you to the NHS!! Everyone on ward 9A and the respiratory team have been more than extraordinary with my care and they even got me home in time to see my son on his very 1st Birthday!!! Thank you thank you thank you x See More
Jonathan Windsor
· February 20, 2018
Over charged for disabled parking
Were in formed we could get refunded. Abrupt attended in parking office refused.
Wasted £5.60.
Poor signage in car park. Very unprofessional.�����
Wayne Tuckwell
· January 12, 2017
Having just spent the past 3 days in Gloucester Royal Hospital with Influenza A, I cannot believe how professional and dedicate the staff are, despite the current climate and issues effecting the trus...t. From A&E to those working on Ward 4a the care has been, as the CQC would say, Good. Why not Outstanding? We I have been in isolation for my stay, for obvious reasons, and sometime I felt I had been forgotten. Once buzzed, the staff came quickly. The treatment was Outstanding, I was treated for both Influenza and Viral Meningitis while we waited for the test results meaning I was already being treated no matter the result. So why not 5 stars? Well, the room I was in on 4a was Poor. There are holes in the paintwork and blood spots on the plaster. There is no TV on the wall making it very boring when your in isolation. The shower is no more than a trickle. The rooms were not very clean and when the cleaner did come round, she tickled the floor, I know she didn't do a good job as some biscuit crumbs my kids dropped are still on the floor now. She used the same cloth she wiped the bins with to wipe the sink and then the paper towel holder. I know money is tight, but a little spent on making the facilities better wouldn't go amiss. The final gripe that the cleaner kept leaving the door open, which when your in isolation is a no no but what makes it worse is when you have had 8 lumber punctures is getting out of bed to close the door to try and prevent spreading the infection. Overall, from a medical point of view, I could not have been in safer hands and feel blessed we have the NHS, however, a little work to do with Facilities. See More
Ashleigh Promnitz-Wilkins
· November 7, 2016
I attended the Day Surgery Unit at Gloucester Royal for a procedure.
People are very quick to criticise the NHS these days but I wanted to thank and compliment all of the staff who looked after me tod...ay and ensured everything went to plan. I was kept informed, reassured and was given the highest standard of care pre and post operation.
I work in the NHS and I often whitness negatively towards a service that is under tremendous pressure. On what I whitnessed today I am proud and so very lucky to work in and use this wonderful service.
Thank you GRH day surgery unit all of you are fantastic!
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Justin Hudson
· December 21, 2016
People Who rate OUR NHS anything less than 5* need to reevaluate just where they are, our NHS is the envy of the world!!! We are so lucky to have this service! The commitment and dedication of ...the staff - on every level is both requisite as well as conscientious.

Gloucester Royal Hospital is a FLAGSHIP of care excellence - if your scoring OUR NHS anything less that 5* SHAME on you!!

PLEASE do go abroad and experience the contrast.... we just don't know how lucky we are!!!
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Laura Strong
· November 28, 2016
Our 3 year old sadly broke his leg on a trampoline last Thursday...when we arrived in ED Cheltenham it was terribly busy but the staff were so kind, caring and professional thank you so much for looki...ng after us, in particular ANP Kate and HCA Tracey in the plaster room who we saw again today! Sorry I can't remember the ladies names in X-ray! I also work for the trust and felt proud of the service we deliver thanks again � See More
Tammy Askew
· December 15, 2015
Last week my son was admitted with a bad case of viral bronchilitis. The hospitals staff were outstanding from his initial assessment on PAU to his stay on the ward for 6 days, and then a return visi...t after being discharged. Nothing was to much trouble for your staff and they all made the difficult time a little more bearable. Thumbs up to one of your agency nurse too, ‘mark’. He is a credit to the job and worth his weight in gold. Thank you all. See More
Curtis Rutter
· December 31, 2015
I would like to wish all the Nurses, doctors, surgeons and staff on Ward 5B at Gloucestershire Royal Hospital a very happy new year. You guys deserve so much credit for the work you do. You're all doi...ng a fantastic job. You were all fab & I thank you so much for looking after me for 2 weeks. Over those 2 weeks it just made me think how lucky we are to have the NHS & how much you guys do & what you put up with. So from the bottom of my heart, I thank you all again. Have a great 2016. Much Love. xxx See More
Bethan Bishop
· July 27, 2015
Recently had to use Gloucestershire's emergency services and Gloucester Royal women's centre. I cannot speak highly enough of the service we received. Paramedic arrived within 10 mins! And although we... waited for 3 hours in A and E (which is to be expected) we were referred to a clinic to be seen the next day (bearing in mind we left A and E at 2am) we were seen at the clinic by 9am the next morning! The support and advice from staff was second to none. I'm so grateful to have these services on our doorstep. Thank you. See More
Kelly Martin
· December 30, 2015
After a dramatic and challenging time earlier in this year related to abnormal cells in my smear test and CIN3 in my colposcopy, having an operation, nearly bleeding to death and being scared half to ...death when I was prodded for 4 hours without pain relief. I am very glad to say the Colposcopy unit at the womens centre in Gloucester Royal hospital was wonderful! Rajvinder Dhillon and her team were outstanding today. She put my mind totally at ease, understood my fears from earlier this year and really helped start my 2016 with a great feeling of relief by receiving the all clear and no biopsy needed. THANK YOU!! Please pass this on to management (and also maybe tell the Doctors who attend A&E that when a woman is bleeding so much from her cervix 1 hour is enough and any longer pain relief is required). See More
Maria Barfoot
· December 21, 2015
My 5yr old son broke his arm on Saturday evening and as you can imagine it was a very worrying time
I cannot thank or praise enough the fantastic team of A and E at Cheltenham General the children's ...ward in Gloucester Royal the theatre staff as well as the doctors
They made the whole process much easier and i am now home with a happy little boy
Thank you all and merry Christmas X
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Do you have some burning questions that you'd like to ask decision makers in the county? Why not attend a Question time event on Weds 25th April at 7.00pm?
The event will be chaired by Dame Janet Trotter and a Brigadier from Imjin Barracks. The panel will include our Chief Exec Deborah Lee, the new CEO from Glos Care Services and 2gether as well as the Assistant Chief Constable and the University Vice Chancellor. In addition, there will be representation from the Muslim women...’s community and the Leader of the County Council. This is an opportunity to ask direct questions to people who make decisions, who work in liaison with the NHS and who decide on what budgets go where and why. It’s at Oxstalls campus in Gloucester, it's free, and so is the parking! For free tickets book here: https://www.eventbrite.co.uk/e/your-question-time-tickets-4…
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Any students (particularly those with an interest in or studying current affairs) are invited to our free Your Question Time Event, hosted by Gloucestershire Hospitals Foundation Trust. QUESTIONS, QUESTIONS – We all have them in these difficult times. Your Question Time is an opportunity for young...
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Over the past year we've spoken to and surveyed hundreds of patients, visitors, staff and members of the public to help us design a better website that works for those who use it. And here it is! We think our new site is easy to use, works on your mobile device and will make it as easy as possible for you to find what you're looking for. The website is in beta so please let us know what you think: www.gloshospitals.nhs.uk

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