GolixFinancial Service in Harare, Zimbabwe
25 mins · Harare ·
I'm very passionate
I've sent 3-4 emails, about the same in support tickets, twitter and FB messages. I finally got a reply to one of my tickets today.
""I noticed that you managed to complete your withdrawal
I even went as far as mentioning
I pulled my bitcoin out because I can't do business with a company that takes more than two weeks to process a measly $10 withdrawal
GOLIX, maybe you should be looking into training your current support staff to do their jobs properly instead of hiring more (as per your vacancies listed on your website)
PS. I used to manage a support team in my IT days, maybe I'll apply to replace your support manager and get things done right and speedily!
You may be the only exchange in ZIM but don't count on that monopoly keeping you around. A company survives if it has a happy customer base and it's obvious from these posts that your customer base will soon be thinning out if you continue to offer such bad service and support
Let's see if there's any kind of progress after this post and a reply to the support person that finally replied to me.
We couldn’t withdraw our btc since yesterday because of the OTP problem and has inconvenie
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