51 Reviews
Tell people what you think
Douglas Redbeard Schultz
· March 2, 2018
First off I wanted to trade on golix to help the people of South Africa have more access to cryptocurrency. I really like that golix exchange is trying to do that and I wanted to help make this better. I made a deposit of Bitcoin and a deposit of Dash onto the golix exchange. I then posted my trades on the Golix exchange the same day. Then the next day, I try to login my account and it says my password is wrong. Thing is it couldn't be wrong as I saved it in my password manager months ago. Days later they tell me my account was locked because of password being changed. I never changed it! Then I finally get access to my golix account and all my funds are locked! That would have been fine if my trades were still on the exchange and funds locked, but no my posted trades are canceled and no longer on the exchange. So now I have no access to my funds whatsoever. Then a couple of days ago I check withdrawals on my account. My bitcoin and dash coin are showing withdrawn!!! So support keeps trying to call me in the middle of the night. I am not sure why they must speak to me on the phone. Everything should be able to be handled over email, with the email I signed up with. Support is not telling me anything as to way this has happened besides the password change. Oh I have tried to setup Google 2 factor verification multiple times and when I click the button to enter the number they text to my phone. The screen goes blank. Has been doing this for quite a few months now. Since September or November. I have been trading cryptocurrency for a long time and have never had any problems like this. I hope this review gets someone's attention that can get this all sorted out very soon. I am still hoping to make successful deposits withdrawals and trades on golix, but that hope is running out quickly. If this all gets fixed soon and successful trades and funds transfers happen a few times. I will update my review to reflect that. My birth name is Charles Schultz so you know who this is. I have my Facebook name different for security reasons. See More
Frank Sakala
· January 31, 2018
I have been in the crypto world for about 1 year now .known how the crypto works it is easy to deposit the money in an exchange .but when it comes to withdraw it's a bit complicated. So I to give it ...a trial on Golix .I am happy to say that I was able to withdraw within 3days which to me is very pleasing. Big up to Golix.keep the good works See More
Vee Sithole
· December 7, 2017
I really wanted to leave a good review.. i really did because so far i have managed to get my money out..But your communication is almost non-existent so to speak. if you tell a customer you will call... that. don't wait for the customer to call you back because by then they are antsy and irritable and really don't want to listen to reason. You have a technical fault you have been trying to fix for days now.. how far.. When you hold peoples money you really need to be more transparent lest we start thinking you scamming. us! whats going on Golix..... give us answers so we know you're not planning on running away with our precious bitcoins. See More
Frederick Mureverwi
· April 6, 2018
This site is very unreliable. Never keep your funds in the wallets. I once lost access to my account overnight. when I finally managed to reset my password, my wallets had been tempered with. Fast for...ward to a few weeks later I tried to get my account verified by address, and uploaded all required documents, but still not verified after 4 weeks. Then recently I lost access to my account again without prior notice form the Golix team. Tried to reset my password. Was asked to send my ID and a lot of other things which I had already uploaded when I tried to verify my account. Maybe Golix is not a scam but deal wisely and never keep large amounts in your wallets with them. You can just lose access to your money without notice. Or the site may just vanish. Even when u have access, it’s not up to you when you can withdraw your money out (ecocash). Who knows what happens to our money when we are locked out. I challenge the Golix team to deny my claims right here. See More
Machingambi Upenyu
· April 9, 2018
Machingambi Upenyu added 4 new photos — with Nyasha Mushunje and 2 others.
25 mins · Harare ·
I'm very passionate and enthusiastic about digital innovations, hashgraph and blockchain technology, my w...hole mid-morning was about witnessing a key milestone of Golix, a Zimbabwe based crypto-exchange which launched a Crypto-ATM in Harare on the 6th of April 2018. This is the first crypto-ATM in Zimbabwe and in Africa as a continent.Together with the team i experimented on buying and selling BTC and every process was a success.The customer service was really amazing and this is an event which i will commit to my memory. Keep on the good work Golix in promoting the power of DLT. See More
Zenon Coomer
· February 22, 2018
Initially my deposit purchase of bitcoin and sale went smoothly. Right now I’m a month in waiting for my deposit to be approved. I have sent three emails with no response to ask for assistance. This i...s not ok and I’ll definitely stop using this service. It wouldn’t have been an issue if there was communication. See More
JD Crypto
· November 22, 2017
You guys are lucky.
My withdrawal of $10, that's right $10, is still been processed for the past 18 days!
I've sent 3-4 emails, about the same in support tickets, twitter and FB messages. I finally got a reply to one of my tickets today.

""I noticed that you managed to complete your withdrawal. We are sorry for the inconveniences caused during your transaction and we are working hard to make this seamless......"

I even went as far as mentioning the transaction number in all my correspondence and they still can't get it that they were looking at my bitcoin withdrawal and not my $ withdrawal I'm having an issue with.

I pulled my bitcoin out because I can't do business with a company that takes more than two weeks to process a measly $10 withdrawal, take this long to respond and then to get the wrong transaction looked at!!!?

GOLIX, maybe you should be looking into training your current support staff to do their jobs properly instead of hiring more (as per your vacancies listed on your website)

PS. I used to manage a support team in my IT days, maybe I'll apply to replace your support manager and get things done right and speedily!

You may be the only exchange in ZIM but don't count on that monopoly keeping you around. A company survives if it has a happy customer base and it's obvious from these posts that your customer base will soon be thinning out if you continue to offer such bad service and support

Let's see if there's any kind of progress after this post and a reply to the support person that finally replied to me.
See More
Phạm Tuấn Anh
· December 16, 2017
They do not allow anyone to withdraw their money, this is a scam website, we sold our bitcoin here and tried to withdraw the money but the order is always in processing status, they locked my money in... the USD wallet, u can not withdraw, even use my money to buy another coin. careful with this website. SCAM! See More
Mushava Jonah
· March 6, 2018
Dissapointed, been trying to get my monies and cryptos but somehow OTP not coming to my fone.

The Golix team later made a great effort assist me otherwise-thanks Nomsa, more still needs to be done though
Vernon Joseph
· April 16, 2018
I have traded on Golix many times and the service is improving with time, withdrawals are really quick and the site is very user friendly.!
Emmaculate Vimbai Gomo
· March 21, 2018
I recommend this exchange strongly,these guys respond to my queries on time and despite the technical faults here and there I think the team is doing a great job.keep up the good work guys
Tawanda Ralph Nyamunda
· February 14, 2018
the password reset feature is a pain. i have been resetting my password for over 2 days but i still can't get through to my account.
Tafadzwa Valerie Kampira Mwanandimai
· December 8, 2017
Could not withdraw my money.In the end had to reverse the transaction & send the bitcoin to sm1 else to get my money out.The technical faults are endless
Ernest Chivheya
· December 14, 2017
you are still ok only that these days money takes long to enter into must not take more than 5hours come on guys or else go back to bitcoinfundi
Khangelani Hlongwane
· March 20, 2018
Had a problem with withdrawal. But it later turned out the problem was from my bank, not Golix. Overall the service is okay, they can do better.
De An
· December 6, 2017
You can't get your money out. Still waiting for $12 withdrawal to Ecocash for over 3 weeks despite numerous calls and emails. Stay away! I suspect fraud at play here!
Fay Murozoki
· April 10, 2018
I am amazed and proud to be Zimbabwean right now. Well done on your first ever Bitcoin ATM. You put us on the crypto map. Hameno vachiri kuti ndezvefake kuvharana. masara!!!
Viola Vixy Ctholz
· January 10, 2018
You take time to reply messages,and sometimes you see our messages and you dont reply.
We couldn’t withdraw our btc since yesterday because of the OTP problem and has inconvenienced us,btc has dropped... in the past 24 hours resulting in a loss. :/ See More
Sean Bronato
· November 15, 2017
They'll never let you withdraw. :/ I recommend the people of Africa to use another exchange such as LocalBitcoins or BitStamp.
William John
· November 21, 2017
This is the absolute best way to send $$$$ to Zimbabwe!! I use it every week or two.
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A blockchain,[1][2][3] originally block chain,[4][5] is a continuously growing list of records, called blocks, which are linked and secured using cryptography.[1][6] Each block typically contains a cryptographic hash of the previous block,[6] a timestamp and transaction data.[7] By design, a blockch...