GolixFinancial Service in Harare, Zimbabwe
I've sent 3-4 emails, about the same in support tickets, twitter and FB messages. I finally got a reply to one of my tickets today.
""I noticed that you managed to complete your withdrawal
I even went as far as mentioning
I pulled my bitcoin out because I can't do business with a company that takes more than two weeks to process a measly $10 withdrawal
GOLIX, maybe you should be looking into training your current support staff to do their jobs properly instead of hiring more (as per your vacancies listed on your website)
PS. I used to manage a support team in my IT days, maybe I'll apply to replace your support manager and get things done right and speedily!
You may be the only exchange in ZIM but don't count on that monopoly keeping you around. A company survives if it has a happy customer base and it's obvious from these posts that your customer base will soon be thinning out if you continue to offer such bad service and support
Let's see if there's any kind of progress after this post and a reply to the support person that finally replied to me.
Over the weeks the support is starting to dwindle. Potentiall
3+ days to withdraw cash to bank or ecocash.
Golix Support is VERY SLOW to answer tickets and address issues. I've had 2 tickets submitted for over a month with NO REPLY.
Plus, I have a confirmed transfer/
Golix needs to get things working and better support or get out of the exchange business all together.
We couldn’t withdraw our btc since yesterday because of the OTP problem and has inconvenie
I never get a verificati
The support service answers very long - it's bad....
I'm afraid when it will be necessary to withdraw money, there will be a similar situation.
We would like to sincerely apologize for the delays in resolving our customer queries. We are currently working around the clock to improve our services. Due to the backlog of tickets it will take 5-7 working days to respond to new tickets. We hope you notice a dedicated improvement in our service. Please feel free to contact us with any queries or suggestions.
We would like to advise our valuable customers that the technical fault we are facing is with one of our servers and our hosting service provider. This is resulting in some customers not being able to view their transactions, placing or cancelling orders and the order book not updating. We understand that this is frustrating for customers and we sincerely apologize for the inconveniences that have been caused.
We are kindly asking for your patience while this issue is being resolved.
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How to get a 41% discount on airline tickets in Zimbabwe!!
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