Helen's Casa AldeTex-Mex Restaurant in Buda, Texas
Today I had a bad experience
here. I ordered some breakfast which is normally a good thing here. The waitress Didn't get the order right . Partially the waitress fault and partially the cook's fault .... I order cheese on my Migas and it didn't show up . I ordered one Pancake and it didn't show up on the Ticket ,but the add the cheese was. . Not a Big deal ,but the Lady at the Register Blamed it on being a Busy Day . And the Waitress was way too busy to see we had a problem. Not a good answer . When you wait on Table you need to check on your customers at least one time after you serve the meal. Just taking the order , dropping the plates and forgetting you are there is never a good thing. So other people in the Rest are more important than the ones you already served? Or the waitress is swamped and didn't have time to check on us. ? I don't think that was any of what up . She was cleaning a table next to us and didn't even come by to check. I had to wave down another waitress to get one Tortilla too. OMG Get more help or Get off your rear to help your wait staff. Not only did I didn't get what I ordered but You loose money too because I didn't get my extra stuff. . I am sure this isn't a one time deal. sometimes you forget how you get where you are . no problem . Be long time before I go back . I get better service at Chavelos around the corner. . Then The Lady at the register . I guess the Manager ? She said I didn't know if you noticed , but the waitress had other people to attend to . I said I don't care what she had to do ,but My order was messed up and if they had done it right I would not be asking . Then she said don't worry I won't charge you for what you didn't get , But I Am for sure going to charge you for what you did get . NO BUENO !! She could have charged me for what I didn't get too. I don't care the problem was I didn't get what I ordered and she didn't care. Sad times in Buda Texas..... .......... reading other posts . The service is a problem . need to address this or keep cheating your customers . get some real waiters or waitresses . not imitation food servers.
Linda McQuain Hamilton
The food is always good but the service yesterday was terrible. We finally got our food after about 30 or 40 minutes but we still didn't have silverware
. We also needed butter and they forgot the mea...ts that were part of our breakfast plates. By the time we got it all and could actually eat it was cold, and we just wanted to leave. We ate what we could. Need better floor management on Sundays and wait staff that can do more than one thing at a time, ie, bring silverware to us and extra napkins to another table. Ours needed multiple trips to make that happen.
Also, some ventilatio
n in the restrooms. They were like a sauna.
Also, some ventilatio
I visited Helen's from out of town on Sunday and had great service. I stayed so long talking with my friends that we didn't even realize the restaurant
had closed and not bothered to tell us to leave.... Thank you for your hospitalit y and kindness to let us have one final time together before splitting up to go our separate ways. We appreciate d the food and the kindness!
The menudo is great, I always order a menudo with barbacoa. It's a treat to go there after church
Great food ! Everything
had great flavor and a very fresh appearance and taste. Definitely going back.
Audrey Estrada Serenil
Perfect breakfast spot! Great food. Friendly owners and staff. 😊
Yum yum yum! We love the breakfast especially
but this is a nice getaway for lunch too! Love all their menu options -They are all so good! This is an amazing locally owned business is a must to stop i...n for great Mexican food-and waffles too!
Daniel Barrera Hernandez Sr.
Great food and service. We will be there for breakfast early in the morning
Shortly said: these tacos are fantastic.
..but this place is known for so much more than their tacos! They practicall y have a cult following of loyal local families who regularly dine here! When I say ...families, I mean multiple generation s of the same family still eat here regularly. It's delicious, it's family-fri endly, it's fast and easy, family-own ed, and this place REALLY cares about their community!
Best Mexican food I've ever had. Truly homemade gourmet food.