Video Calling
This is about using messages on Facebook. For help with the Messenger app or messenger.com, visit the Messenger Help Center.
To video chat on Facebook:
- Click
at the top right of the screen.
- Open a conversation with the person or people you want to video chat with.
- Click
in the top right corner of the chat window.
If your screen locks during a call, your video may continue to stream. If you’re ready to end a call, be sure to hang up before locking your computer.
Having trouble? Make sure you're using a supported browser, and that your camera and microphone are set up correctly.
Note: In voice or video calls between only two people, your IP address will be shared with the other person’s device to establish a peer-to-peer connection. A peer-to-peer connection uses your IP address to connect directly with the person you’re calling to help improve the audio and video quality of your call. While this happens in the background, it may be possible for the other person to discover your IP address.
This is about using messages on Facebook on a computer. For help with the Messenger app or messenger.com, visit the Messenger Help Center.
If something isn't working with your camera, microphone or speakers for video calling on Facebook, here are some things you can try. Check your computer's hardware settings
- Make sure that your camera and microphone are turned on.
- Close any open applications that may be using your camera or microphone, such as other video-calling or chat programs.
- If you're using an external camera, microphone or speakers, make sure that your computer has the correct hardware selected.
- Make sure that your microphone isn't on mute.
Restart your browser and computer
- Close your internet browser and restart your computer.
Check your internet connection
- If your internet connection is slow, try reconnecting to your Wi-Fi network or connecting to a different network.
Ask your friend to check their hardware and internet connection
- If you can't hear or see the person you're video calling with, ask them to try the troubleshooting steps listed above.
Let us know if you're still having issues with your audio or video call
- If you're still experiencing a problem after trying these suggestions, learn how to report a problem.
These instructions are about using messages on Facebook on a computer. For help with the Messenger app, visit the Messenger Help Center.
If you're having trouble making a video call on Facebook, check your network:
- Some wireless networks are inconsistent or slow. Try connecting directly to your router, if possible.
- Are you sharing your network with other people? This can slow down your connection.
- Try closing other applications that use the internet (especially those that might be playing music or video) and cancel any file downloads.
If connection speed isn't an issue, review these other video calling tips.
These instructions are about using messages on Facebook. For help with the Messenger app or messenger.com, visit the Messenger Help Center.
Video calling works with:
Note: group calling is not currently available when using Mozilla Firefox or Microsoft Edge.
If you're having trouble with video calling, try updating or switching your browser using the links above.
Learn more about how to make a video call and talk to your friends face to face.
