Troubleshooting
Here's a list of common issues with chat that we know about right now. We're working on fixing these. You can help us by using the report links below to send us more details.
General Chat Issues
These instructions are about using messages on Facebook. For help with the Messenger app or messenger.com, visit the Messenger Help Center.
If your message fails to send, try resending it by clicking next to the message that failed to send. If the message still won't send, make sure that your chat is turned on.
Still not working? Please let us know more about what you're seeing.
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Chat Loading Issues
These instructions are about using messages on Facebook on a computer. For help with the Messenger app or messenger.com, visit the Messenger Help Center.
If your chat sidebar isn't loading on Facebook on a computer, first check to see if it's turned on by clicking at the bottom of your sidebar and selecting Turn On Chat.
If you've turned on chat but it doesn't load, please let us know .
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Connection Issues
This is about using messages on Facebook on a computer. For help with the Messenger app, visit the Messenger Help Center.
If you see a This message didn't send or Unable to connect to Facebook error message when you try to send a message, try these troubleshooting tips:
  • Check your internet connection: Test to see if other websites are working.
  • Update your browser: We recommend using the latest version of one of these web browsers.
  • Are you blocked from sending messages? You may see an error in chat if you're blocked from sending messages.
If you've completed the steps above and are still unable to send chats, use the Report a Problem link to let us know more about the issue.
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If the issue you're experiencing isn't listed above, please tell us more.