Viewpoints Support Center

• Download the Study App on your primary phone.
• Follow the steps to set up the Study Program.
• Go to your phone’s settings and allow the Study App to access your apps usage data by turning on the apps usage permission for the Study App in your device settings. Without turning on this permission, you won’t be able to participate in the Study Program. This permission can be turned off at any time in your phone settings.
• The Study App runs in the background, so use your phone normally.
• Participation in the Study Program on Viewpoints is by invitation only, based on the needs of the program and your location.
• You should ensure that you are using the latest version of the Study App and you install updates. It is important that the Study App is kept updated in order to participate in the Study Program, for example, so any bugs are remedied.
• You can leave the Study Program at any time. Your participation in the Study will continue until you either leave the Study Program, or are unenrolled.

You receive 500 points for each week you are participating in the Study Program (i.e. turn on app usage permission). You will see a notification in the Study App once you are participating.

Insights from this program help us learn which apps people value and how they're used. That way, we can build better products for Meta and the community.

Through the Study App, we collect and analyze usage data about the apps installed on your device for the duration of your participation in the Study Program (“apps usage data”). This includes info about:

• The apps installed on your phone, including any new apps that you download while you're participating in Study
• The time you spend using apps
• Your country, mobile device, network type, network carrier and language settings
• Features that you use in certain apps, like home screen or the support screens
• Names of service providers displayed in your apps, like advertising networks
• For clarity, apps usage data does not include user IDs, passwords or content people share, including messages

• Your information helps us gain insights for business and product research. For example, we could use the insights to understand what apps are used by males in France in a certain age range, which would help us understand what apps are useful for that demographic and how we can improve our services for that demographic.
• Your information helps us learn which apps people value and how they're used.
• Your information helps us to better understand our community to improve Meta Company Products.

We use information associated with your Facebook and Instagram accounts together with apps usage data collected via Study to create data insights that reflect the greater population. The information we collect includes:

• Demographic Information: Age, gender and location information associated with your Facebook and Instagram account.
• Account Creation: The date you were invited to join Facebook or Instagram, when you created an account, and when your account was confirmed.
• App Preferences: The device model, operating system, or web browser you use to access Facebook or Instagram, your main device and your preferred language settings.
• App Interactions and Derived Information from Facebook and Instagram: The number of friends, friend requests and followers you have, the types and number of pages and people you follow, whether or not you have a profile picture, your interests.

We also use the dates you accessed Facebook and Instagram and information about your activity levels in each app.

• We don't add the apps usage data we collect through your participation in the Study program to accounts on other Meta Company Products.
• Your apps usage data collected through Study will not be used to personalize your experience, (including to provide and improve ads for you and others) on the Meta Company Products.
• For more information about data collection and use in Viewpoints programs, please visit our Viewpoints Data Policy.

• The Study App is used to facilitate the Study Program.
• The Study Program shares information with Viewpoints so that Viewpoints can provide you with the service under the Terms, for example Study shares information with Viewpoints about whether you are participating in the Study Program to enable you to receive your points and rewards.
• The Study Program will also share certain information with Viewpoints should you request a copy of your information via the How can I request a report of my Viewpoints information.
• No apps usage data is shared to the Viewpoints App.

People participating in the Study program may not share their phone with others or allow others to access or use their phone.

• If we detect that someone else has used your device, we won't use the data collected from that day and that data will be deleted.
• You will still receive 500 points for a week’s participation.
• For more information about data collection and use in Viewpoints programs, please visit our Data Policy.

• If you turn off the apps usage permission for the Study App in your device settings, we will provide you with instructions on how to turn it back on.
• If you turn your apps usage permission back on for the Study App in your device settings, we will start to collect and analyze apps usage data, which may include apps usage data from the previous few days.

Your apps usage data collected through the Study App will be retained for a period of 2 years from the earlier of the date you either:

• End your participation in the Study program by tapping ‘Leave Program’ in the program overview.
• Are unenrolled from the Study program (see “How can you be unenrolled from the Study Program?”).

We may end your participation at any time and unenroll you from the Study Program. If this happens:

• You will receive a message that you have been unenrolled.
• You will no longer see the Study Program in your Viewpoints App and you will be logged out of the Study App.
• For clarity, you will not be able to log back into the Study App.
• We will stop analyzing new apps usage data, and you'll receive 500 points for your last week of participation.

Reasons that we may end your participation include:

• For engagement reasons, for example you turned the apps usage permission off or you uninstalled the Study App.
• For research posterity reasons, for example if we have too many participants from a certain location.

Each of the following actions result in you leaving the Study Program (see “What happens if you leave the program?”):

• Within the Viewpoints App you tap ‘Leave Program’ from the program overview and end your participation in the Study program.
• You go into the Viewpoints App and delete your account.

Please be aware that if you uninstall/delete the Study App or turn off the apps usage permission for the Study App in your device settings, the Viewpoints App will still state that you are participating in the Study Program until you are unenrolled (see “How can you be unenrolled from the Study Program?”)). However, we will no longer process apps usage data (see “What happens if I turn off Apps Usage permission for the Study App in my device settings?”).

You can leave the program at any time through the Viewpoints app. To end all data collection, uninstall the Study app on your phone.

• We will stop analyzing new apps usage data, and you'll receive 500 points for your last week of participation.
• Please be aware that any App needs certain data to function. As such, to end all data collection by the Study App, uninstall the Study App on your phone. We continue to collect information about your device, network type and other unique identifiers until you uninstall the Study App on your phone. This is information that is needed for the Study App itself to function.

You can uninstall/delete the Study App by removing the Study App from your device via one of the following conventional methods of App removal:

• Uninstalling the Study App through your phone’s settings.
• Holding down on the Study App on your home screen and selecting “uninstall” from the sub-menu that appears
• Uninstalling through the Google Play Store.
• Uninstalling through any other method that may be enabled by a specific version of your phone.

Allow Study from Meta to use battery while it runs in the background.

For Android 10 or higher:

1. Hold the Study app icon for approximately 3 seconds, until a small menu appears above the Study icon.
2. Select App info, then choose Battery.
3. Under Manage battery usage, turn on Allow background activity.
4. If by default Allow background activity was on, turn it off and on again.

For Android 9 (Pie), 10 or 11:

1. In your phone settings, tap Device care, then choose Battery.
2. Under App power management or Background usage limits, add Study to the Apps that won’t be put to sleep or the Never sleeping apps list.

For Android 7 (Nougat) or 8 (Oreo):

1. In your phone settings, tap Device maintenance, then choose Battery.
2. Under Save power, add Study to the Unmonitored apps list.

For Android 6 (Marshmallow) or older:

1. In your phone settings, tap Applications, then tap .
2. Under Special access, tap Optimize battery usage.
3. Find Study from Meta on the list and make sure it’s not selected.

• Download the Viewpoints App on your primary phone.
• Participation in the Study Program on Viewpoints is by invitation only, based on the needs of the Program and your location.
• If you are invited and would like to participate in the Study Program, open the Viewpoints App, select the Study Program, review the Program Overview, and tap ”Join Program”.
• Go to your phone’s settings and turn on permission for the Viewpoints App to access your apps usage data.
• When a new Study Task is available, Viewpoints will send you a notification. Then, upon entering the Viewpoints App, you’ll see the available Study Task, how many points you can earn, and when the task will expire.
• To complete a Study Task, you’ll press “Start Task,” review the data sharing screen, and then tap “Send Data.” You’ll then see a task completed screen and the number of points you’ve earned for your participation.

Keep in mind:

• If you do not perform a Study Task before it expires, you will not receive points for that task.
• We only collect your apps usage data when you actively send it to us by pressing the “Send Data” button.
• You should always ensure that you are using the latest version of the Viewpoints App, by installing any relevant updates. It is important that the Viewpoints App is kept updated, for example, so any bugs are remedied.
• You can leave the Study Program at any time.

• You’ll earn points every time you complete a Study Task.
• Before you join the Study Program, you’ll see how you can earn points by participating in Study Tasks. Then, each Study Task will specify the number of points available before you begin, while you’re participating and after you tap “Send Data” to complete a task.
• Once you tap “Send Data” and complete a task, you’ll receive your points, which you can find in the “Rewards” section of the Viewpoints App.

Insights from the Study Program help us learn which apps people value and how they're used. That way, we can build better products for Meta and the community.

Through the Study Program, we collect information about apps on your device and how you interact with these apps (“apps usage data”) and analyze the data together with information that Viewpoints collects about your mobile device. This includes info about:

• The apps installed on your phone, including any new apps that you download while you're participating in the Study Program
• The time you spend using apps
• Your country, mobile device, network type, network carrier and language settings
• Features that you use in certain apps, like home screen or the support screens
• Names of service providers displayed in your apps, like advertising networks

For clarity, apps usage data does not include user IDs, passwords or content people share, including messages.

• Your information helps us gain insights for business and product research. For example, we could use the insights to understand what apps are used by males in France in a certain age range, which would help us understand what apps are useful for that demographic and how we can improve our services for that demographic.
• Your information helps us learn which apps people value and how they're used.
• Your information helps us to better understand our community to improve Meta Company Products.

We use information associated with your Facebook and Instagram accounts together with apps usage data collected in the Study Program to create data insights that reflect the greater population. The information we collect includes:

• Demographic Information: Age, gender and location information associated with your Facebook and Instagram account.
• Account Creation: The date you were invited to join Facebook or Instagram, when you created an account, and when your account was confirmed.
• App Preferences: The device model, operating system, or web browser you use to access Facebook or Instagram, your main device and your preferred language settings.
• App Interactions and Derived Information from Facebook and Instagram: The number of friends, friend requests and followers you have, the types and number of pages and people you follow, whether or not you have a profile picture, your interests.

We also use the dates you accessed Facebook and Instagram and information about your activity levels in each app.

• We don't add the apps usage data we collect through your participation in the Study Program to accounts on other Meta Company Products.
• Your apps usage data collected through the Study Program will not be used to personalize your experience, (including to provide and improve ads for you and others) on the Meta Company Products.
• For more information about data collection and use in Viewpoints Programs, please visit our Viewpoints Data Policy.

People participating in the Study Program may not share their phones with others, nor may they allow others to access or use their phones.

• If we detect that someone else has used your device, we won't use the data collected from that day and that data will be deleted.
• For more information about data collection and use in Viewpoints Programs, please visit our Viewpoints Data Policy.

Your apps usage data collected through the Study Program will be retained for a period of 2 years from the earlier of the date you either:

• End your participation in the Study Program by tapping ‘Leave Program’ in the Program overview.
• Are unenrolled from the Study Program (see “How can you be unenrolled from the Study Program?”).

We may end your participation at any time and unenroll you from the Study Program. If this happens:

• You will receive a message that you have been unenrolled.
• You will no longer see the Study Program in your Viewpoints App.
• The points you earned previously will remain in the Viewpoints App, and you can view them in the Rewards page.

Reasons that we may end your participation include:

• For engagement reasons, for example, you stop participating in the Study Tasks.
• For research posterity reasons, for example if we have too many participants from a certain location.

You can leave the Study Program at any time. To leave the Program:

• Within the Viewpoints App, tap ‘Leave Program’ from the Program overview.
• This will end your participation in the Study Program. You will no longer be able to send us and we will no longer be able to analyze any new apps usage data.

You receive points for each survey you complete (between 200 and 400 points per survey, which will be displayed to you prior to the survey). In total, you will earn 2,000 points for completion of the entire program.

Some questions in the COVID-19 Vaccine Survey program (“Program”) on Viewpoints will ask you to provide information about your health, religion, race or political ideology. As such, we’ll rely on your explicit consent to collect and review your survey responses. We’ll analyze your survey responses in combination with some of your activity on Facebook and Instagram in order to study how the information people encounter on social media affects their experience with COVID-19 vaccines. To achieve this purpose, we will:

• Analyze the impact of our products and messaging related to COVID-19 vaccines.
• Compare levels of exposure to content related to COVID-19 vaccines, other vaccines, or health or wellness available on Facebook and Instagram.
• Understand how communities, content and behavior on Facebook and Instagram may affect public health attitudes and decisions.
• Evaluate the quality of our products and messaging and improve or remove them based on these findings.
• Remove any information that can be used to identify you before sharing anonymous data with external academic researchers.

In order for you to participate in this Program and for us to carry out the research, we need to collect and analyze certain types of information from your Facebook and Instagram accounts together with your survey responses. We need this to help us better understand the impact of products and messaging related to COVID-19 vaccines on Facebook and Instagram, create insights that reflect the greater population, and improve our products.

We do this by using your Facebook family device ID to check for Facebook and Instagram accounts on your phone. Facebook will then use your Viewpoints account details to see if any accounts match. We may also match your Viewpoints account to your Facebook and Instagram accounts if you created a Viewpoints account by logging in with Facebook, or if your Facebook or Instagram accounts were added to the Account Center.

We will collect the following information from your Facebook and Instagram accounts and analyze it together with your survey responses to carry out the research into how the information people encounter on social media affects their experience with COVID-19 vaccines:

1. Demographic Information: Age, gender and location information associated with your Facebook and/or Instagram account.
2. Account Creation: The dates you were invited to join Facebook or Instagram, when you created an account and when your account was confirmed.
3. App and Device Preferences: The device model, operating system, or web browser you use to access Facebook or Instagram, your main device and your preferred language settings.
4. App Interactions, Content Exposure and Derived Information from your Facebook and Instagram accounts regarding:

• The number of friends and followers you have.
• The types and number of pages and people you follow. For example, information regarding whether you follow pages about food or if you follow social media influencers.
• Groups you’re in.
• Your exposure to and engagement with content related to COVID-19 and other health related content.
• Whether or not you have a profile picture.
• Your interests.
• Information we derive about you.
• The dates you accessed Facebook and Instagram and information about your activity levels in each app.

You can withdraw your consent to providing your survey responses at any time via the Program Overview screen or via the Privacy and Data settings in the Viewpoints App. After such withdrawal, If you withdraw consent to allow Viewpoints to use your survey responses, including those with sensitive data, you will leave the Program, your Program data will be deleted and will no longer be analyzed against your data from Facebook and Instagram.

• We’ll delete your Program data for this Program within 90 days. This information may have already been analyzed for research purposes.
• You’ll keep any points or rewards that you’ve already earned.
• If you withdraw your consent, this won’t have any impact on your eligibility to take part in other Viewpoints programs.

• Your survey responses are securely stored and access is restricted to a select group of people at Facebook who either work on the Viewpoints platform or are carrying out the research.
• We’ll retain your Program data in a pseudonymized state for a period of up to 2.5 years from the date that you complete the last survey. These survey responses are being retained to study both long-term and short-term global trends regarding how the information people encounter on social media affects their experiences with COVID-19 vaccines and other vaccines. After this time period, your survey responses will be anonymized.
• Your responses to questions in this Program will not be used to personalize your experience, or to provide or improve ads for you and others on Facebook and Instagram.
• As part of this research, Facebook will anonymize your Program data before sharing them with external academic researchers. For more information on how Facebook processes your data on Viewpoints please see the Viewpoints Data Policy.