Here is an update by Gun Media for Kickstarter/Backerkit
Keep in mind that Illfonic has no control over and are unable to provide support for any F13 backer related issues
Gun Media handles all content related to the Friday the 13th: The Game Kickstarter/BackerKits and any questions or concerns you have should be sent to email@example.com
THIS IS AN UPDATE FOR ALL BACKERS (Long post, heads up):
We’d like to be upfront and say that this is the first time we have done this whole Kickstarter fulfil...lment process. We definitely didn't expect it to be this difficult as there are a lot of moving parts that no one at Gun Media has had extensive experience with. We are very sorry for the delays and are trying to get every order out the door as quickly as possible. There is no excuse for not having the game in backers hands prior to or on the same day as retail went live. We are shipping as much as possible everyday when the stock comes in from the various vendors for the steelbooks, disc, inserts, posters, magnets, etc. We had ordered everything in the correct numbers well before our shipping dates, but a number of things came in late, had issues in manufacturing or arrived damaged, which prevented us from sending it out immediately.
All packaging and shipping began on Nov. 6th and continues to this day. We’ll be shipping for the next few weeks to get every package out and in the mail to backers. That said, we are averaging over 800 packages a day, but it will take more time to get through all of the backers that backed the game. To be clear, shipping IS NOT finished to all backers in all regions yet, not even North America. This is an ongoing process and will take time to complete.
Tracking numbers are sent out when orders are processed and dropped off to ship. If you have not received an email yet, please be patient as we work through the multitude of orders we have to process. Try looking in your Spam/Junk email folders as filters can tend to catch mass emails and send them there. Please also check alternate emails you may have used for the tracking codes and log in to backerkit to check your accounts directly if the email is not found.
Why is the game available at retail but it’s taken longer for backers to get their games?
To clear up the question on many people’s minds, these are not produced from the same batch as the original release of the game to retail. This was all a separate custom order that our physical publishing partner Nighthawk placed to help us fulfill the Kickstarter & BackerKit rewards. It’s not easy to make small batch orders work with console manufacturers, especially not with this many SKU’s/different platforms, territories and versions of the game. Pair all that with multiple Steelbook configs, custom sleeves for Kickstarter on all SKUs, plus the bonus items we wanted to include for everyone, and it’s been a trial by fire to to say the least. We are extremely sorry for this and have been doing our best to rectify the issues.
We’ve encountered multiple setbacks in manufacturing, timing for orders to be produced and shipping of the goods were issues we dealt with too. The custom elements, the steelbooks, the exclusive cover-sleeves all took additional time to procure and get manufactured to specifications. There were issues with the cover-sleeves and the glue used, in addition to sizing issues amongst the 4 different sized boxes they go over (Steelbooks, PS4, Xbox One, and Steam cases). The retail release didn’t have to have the covers, nor did it contain collector's editions or Steam versions. It was a much more complex order that involved a myriad of different manufacturers that in some cases, needed to coordinate, meaning a delay in one manufacturers delivery, would cause another in putting a disc inside the box and sealing it for instance.
We apologize for all the delays and missteps in this process. We’re game developers and not retailers. Unfortunately we aren’t a well-oiled machine when it comes to handling fulfillment logistics, but we’re definitely trying. We’ve hit snags along the way, adapting as we learned, but we’ve always been moving forward. We are providing logo magnets, Part IV Jason stickers and a mini-poster for everyone who ordered a physical copy as our way of saying sorry.
We will get every backer the goods they ordered, we are committed to getting everything in your hands as quickly as possible. Thank you all for your understanding as we get through this enormous endeavor while also juggling development related production tasks around the announcement and release of updates for the game.
What about the Kickstarter Exclusive Cover-Sleeves?
All Kickstarter backers that ordered a regular edition of the game on PS4, Xbox One or Steam will be receiving an original exclusive cover to go over their copy of the game. These were not offered on BackerKit, so if you ordered the game on BackerKit you will not be receiving one as they were Kickstarter exclusives. The Collector’s Edition Steelbooks also come with exclusive Kickstarter slip-covers, these are shipping out now and tracking numbers will be received this week.
What’s going on with Signed Copies?
The game will ship separately to you and the signed sleeve/cover will be mailed to you at a later date. With everyone's schedules so hectic this has proved to be a challenge, but never you worry. We want these to be collector’s items that you will cherish and do not want to omit anyone from signing. We're pinning down the signing dates and will be ensuring that all the horror legends and Gun Media and select Illfonic devs sign each sleeve.
What about the Art Book and Soundtrack?
The Physical Art Book and Physical CD Soundtracks are not finished and will come later. As you may know, Single Player is still in production and we are planning to feature art and music from the whole game in the Art Book & Soundtrack. Physical and Digital versions of these will ship once completed. Both the Art Book and Soundtrack are shaping up to be amazing and we’ll keep everyone informed on dates of completion via social media.
What’s up with European and Australian Copies of the game?
There are additional delays on orders containing Steelbook’s or copies of the regular or signed versions of the game for Xbox One or PS4 that are meant for Europe or Australia markets. Our European distribution partners have had issues getting the amount of games we needed to fulfill orders for these regions. Thus, there will be a longer delay for orders going outside of North America. That’s in addition to the longer actual time it takes to ship overseas and get through customs to receive the package. These copies will ship as they come in, and should all be out for delivery in the next 2 1/2 weeks. We will let all those affected know when these arrive and begin shipping.
Video of Shipping In-Progress
To address issues with the phone number that was given out by mistake by LRG customer support, that was an old phone number and should not have been given out. Limited Run Games and Illfonic should not be contacted for physical item support. All support questions should be directed at firstname.lastname@example.org.
Happy Halloween everyone! We're partnering with ORIGIN PC Corporation, ASUS Republic of Gamers, HyperX, ASTRO Gaming and GUNNAR Optiks for a huge giveaway ...for a custom Friday the 13th: The Game PC gaming setup worth over $4,000USD!
Enter for your chance to win our grand prize, or several runner-up prizes here: https://www.originpc.com/promot…/…/friday-the-13th-giveaway/
(No purchase necessary. Open to legal residents of the 50 U.S. & DC, 18 or older. Ends 11:59 p.m. ET 11/30/17. Void where prohibited. See Official Rules for details)
Jason part 4, Jarvis Map, Counselor Mitch, and many new changes are now out! Check out the new patch notes here
A sneek peak at the upcoming Spring Break 1984 Clothing DLC.
We have been working on something for all of you. We can't wait for you to see it!
Hotfix for PS4 and PC is LIVE!. Patch Notes: http://forum.f13game.com/index.php…
Latest update is live on F13 on all platforms! Check out a list of bug fixes and changes http://forum.f13game.com/index.php…
Check out the first of many future dev diary's from us here at illfonic and Gun Media! Get a quick glimpse at what is to come for Friday the 13th!
Xbox One patch is live. Check out a list of fixes here https://www.facebook.com/Fridaythe13thGame/posts/1855320087816814
Everyone at Gun Media and IllFonic are pleased to finally announce the long-awaited Xbox One Patch has been approved and is now live.
The team has significantl...y reduced crash instances and performed a major sweep on bugs that have been persistent with the Xbox version. Our sincere apologies for the time that this has taken to arrive, but we will be monitoring the patch and are already working on additional fixes. We believe this patch will greatly increase playability and bring the game in line with other platforms.
Again, we thank you for your patience and our team cannot wait to bring in more content that will be coming!
Patch notes here:
-Increased stability due to memory issues.
-Fixed audio threading issue that could cause stability problems.
-Fixed an issue where users could swap save games to use a DLC only Jason in game.
-Fixed an issue where sometimes matchmaking wouldn't find open lobbies. Now can backfill a lot better.
-Switched to new memory allocator that increases performance and frame rate.
-Matchmaking Fixes. Should decrease amount of time it takes to match make.
-Added a Random option in the lobby.
-Increased effectiveness of Jason and Counselor spawn preference options. Shuffling the possible Jason list 3x as much to help randomness.
-Fixed issue with Jason’s morph cursor not always showing
-Disabled inhale sound effect for breathing while in a hiding spot.
-Made dead body stingers less obnoxious: Ignored while being pursued by Jason; 10s cooldown; Will not fire for witnessed nearby deaths.
-Various fixes to the different glitch / hide / exploit spots
-Fixed issue where you have infinite stamina.
-Fixed a few areas where the player couldn't reach with Jason. Also fixed a stuck spot on Packanack.
-Fixed perk roller UI sometimes getting stuck if there is an error talking to the database.
-Fixed session heartbeat requests to be more resilient to service failures.
-Fixed character hair stretching at lower frame rate.
-Fixed Jason not always aborting the knife throw when stunned.
-Fixed a case where it was possible to get stuck in a knife throw.
-Fixed some visibility issues with the door interaction icons.
-Fixed some placement issues with dropped items.
-Fixed Jason's mask floating when knocked off.
-Fixed Jason not always cancelling shift or morph if they hit a car in reverse.
-Fixed an issue with the hiding spot exit code.
-Fixed Counselors potentially getting stuck inside of a wall if hit while climbing through a window at the perfect time.
-Fixed Rotate Minimap With Player not updating when changed until a map change.
-Fixed some host specific crashes.
-Fixed people being able to share settings save games.
-Fixes for DLC