We found our room very cold never got above 60 degrees.
He called back within an hour of my call, apologizin
He offered to refund the cost of our room, or send me a gift certificat
Because of Sam, we opted to go back, and give it another chance.
It is a beautiful location, and this was our second trip up there.
Sam indicated they are very concerned that every guest is "Happy with their stay"
I am all about Customer service, and Sam the Manager is the Best!
Please consider this resort in your future Mountain Get Away!!
Fast forward to dinner. We reserved a table at their Bin 189 restaurant
While trying to sleep that night, we heard stomping footsteps in the room above us as people moved around into the very late evening which kept us awake until after 1 am. The hotel itself is not very sound proof. The bathroom has a small 1 sink vanity with 3-4 inches of counterspa
After spending the day at the beach (which is also a chaotic mess of screaming children) and village, we returned to our room at 2:30 to find it still hadn't been cleaned and no cleaning crew in sight. (My husband had gone to the room at 1 pm to use the restroom and they were working on the room next door so we had assumed ours would be next. Not the case. Unsure why we were skipped.) So we called the front desk and they said they would send a team immediatel
What kind of management
If you have a very loud family and don't care about ambiance or customer service, this is the perfect hotel for you.
I have seen some negative reviews on here and wanted to offer my own take in hopes it drown out the noise. Seriously,
Our room was comfortabl
The staff in the bar and restaurant
So folks in conclusion
Who says date night needs to wait until Saturday? BIN 189 is the perfect spot to enjoy a weeknight dinner for two! Make a reservation today by calling: (909) 336-1511!
Love is in the air this #ValentinesDay! There’s no better time to plan a trip to BIN189 for a romantic dinner!
Still looking for weekend plans? Don’t forget to register for our “Winterfest Weekend” events!
Beginning on Friday we have a ”Boil in the Ballroom” Crawfish Boil, followed by the The Rotary Club of Lake Arrowhead's Polar Plunge and Post-Plunge Brunch at Bin 189 on Saturday. Plunge participants will also receive special guest room rates!
Call (909) 744-3020 to reserve your spot!