Reviews
4.1
109 Reviews
Tell people what you think
Deborah Lee
· September 30, 2017
McBain Camera is absolutely THE best for any type of camera equipment. I've purchased from McBain so many times I've lost count. The staff are extremely knowledgeable and very patient with questions f...rom beginner photographers. What makes the staff special is that they listen to what you want to do with your camera, what kind of photographer you are...novice or more experienced, and will help you get what you need in the most economical way possible. It's always great to go into the store knowing you'll leave there with more knowledge about photography than when you first walked in. McBain Camera...my favourite store! See More
Luke Jama
· February 26, 2018
I been a long time patron of this specific location and have typically been shown the utmost respect. I manage a business in City Centre mall and today a Mcbain Camera Representative (his nametag said... Stephen) came into my store, blind sided me then proceeded to grab my hair with both hands. I don't know this representative personally and being someone of colour; I obviously do not take such dehuminzing actions lightly. I contacted upper management and they where completely dismissive and unsupportive, they are defending such disgusting and obviously ignorant behavior opposed to dealing with the underlying issue of having an employee whom is socially inept, highly unprofessional and racially insensitive! its 2018, I am personally shocked that companies are still trying to sweep issues like these under the rug. This is something nobody should ever have to deal with!

DO BETTER MCBAIN, HIRE STAFF THAT ACTUALLY RESPECT PEOPLE
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Jennifer-Ann Fraser
· November 15, 2017
A specialized camera and photography store where my family of 5 had passport photos done. We all failed. However we all passed from our next attempt at Walmart, go figure. Such an inconvenient hiccup ...in our travel planning. Hey McBain in Southgate you could take some lessons from Walmart�� See More
Drew May
· October 20, 2017
I have been a customer with McBain since the early 80's for the most part they have not disappointed me. As they are the "home town" camera shop I will always check them first.
Cezary Kucharski
· September 21, 2017
Very professional camera store. I have bought four cameras there, several lenses, never had any issue! Prices at McBain Camera are competitive too, just compare them with BH Photo in NY. Next time I n...eed a new lens, or a camera I will go to there! See More
Howard Espie
· February 1, 2017
I've never written a review after a shopping experience before in my life, but I feel compelled to write a post here. I have just recently bought a new camera from the McBain store in Lethbridge, the ...customer service and advice was exceptional. I must have gone into the store about 4 times before finally deciding on the camera I wanted. With each visit, there was no pressure to buy. Instead, there was only more patient advice coupled with the understanding that this was a significant investment so I should take all the time needed. First class customer service, guys. Your enthusiasm for photography was so clearly evident, and I learned a great deal through this very pleasant experience. Special thanks to Logan who went above and beyond in answering all my questions. Thank you! See More
Amanda Steinkey
· September 26, 2016
Incredibly disappointed with the service I had at both Southgate and downtown locations. Rental was supposed to be picked up at Southgate after I finished work for the day. I was heading to Fort Saska...tchewan right after for a family wedding that weekend that I was shooting. However, I waited to find out that the order did not make it from the downtown location. I was even at the store 4 days previous to confirm my order to make sure they had the equipment right. So from Southgate I drove 20+ minutes downtown before they closed at 6pm. When I tried to explain what happened I wasn't even given an apology. I asked for some compensation but they only took $5 off my rental order, when I probably used more in gas just driving there and back. This whole ordeal set me back over an hour. I don't not recommend renting equipment unless it's from their main location. See More
Janice Schreiber
· February 28, 2017
Very disappointed in their service! I bought a canon camera with wifi, but couldn't get the wifi to work, so I assumed that the staff there would know how to work it. I spent over an hour there whil...e they tried to get it to work, they then called the canon company, got it to work for awhile, but when I got home it still would not download pictures! You would think if they sell cameras there, the staff would know how to use them! I will never buy a camera there again! See More
Drake Nelson
· February 3, 2018
Very helpful. I ordered a camera online after talking to Tom. Fast delivery and packaged very well. I wouldn't hesitate to order from them again. Thanks.
Gary Neilson
· November 25, 2016
It started well. McBain Red Deer agreed to price match over the phone. Made a special trip to the store only to get rejected when the store I had quoted had increased their price even though I had the... agreed price still in my cart of the other store. One quick click and the other store had my business.

In today's world of online shopping there are other options. From now on I will be.
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Jeff Wright
· June 22, 2017
Must give a very positive review of this store and the staff. I bought a camera, didn't like the menu system and asked for a refund. Because it was within the 7 day period - no questions asked and a f...ull refund given! Next camera purchase will be at this store; they're great! See More
Colin Diener
· February 12, 2016
I've bought several cameras and lenses at mcbains over the years. Bought a new 7D Canon 5 years ago and had to send it back twice initially for warranty work for the same internal circuit problem, whi...ch was covered by the warranty. Even though it seemed like it was a lemon (even an employee stated that) I was told by the manager (Rene) that Mcbain would fully support and go to bat for me. I was talked out of returning it. Now the same problem clinically presents itself and Mcbain wants nothing to do with this problem and claims to be the middle man. Canon of course wants significant money to fix this problem. I've learned that I can't support this local business after their handling this situation. Better to buy from Costco with their return policy!! See More
Kaye Mendoza
· February 8, 2017
Bought a lens from the Lethbridge store. Then had to get it exchanged later on and the staff were extremely helpful and I felt they really went above and beyond with their customer service. I definite...ly recommend people to come and buy their future camera gear through them. Thanks guys! See More
John Kickbuttedmonton
· November 27, 2016
McBain Camera downtown 107 Ave Edmonton has always taken the time to explain to me what I need to know. They don't giggle when I use the wrong terminology or stumble over my words trying to explain wh...at I am trying to buy. The young guys treat an old guy like me respectfully. The old guys treat me like I'm a buddy. I go there maybe 4 times a year. They seem to take their time with the sale and want to make sure I'm getting the right thing a ma jiggy thingy. I sometimes explain using hand gestures and some how they figure out what I need. I have never been in any store that treats me like this. See More
Sheila Chartrand
· January 24, 2014
The service I received recently from McBain was inpeccable and certainly worthy of a written acknowledgement. I live in SK, and placed my order on a Tuesday for the hard to find Kelly Moore Bag 'Libby...' bag - my new obsession. It was fairly priced with a very fair shipping rate. I was immediately notified that it would ship on Wednesday and it arrived at my door on Thursday morning - sooner than i... had anticipated. It arrived in very secure packing and boxed to prevent any bending or damage - it definately could have handled a few knock-arounds in the mailtruck as it was packaged so well. I opened it and the bag was in prestine condition - I am very happy with my purchase and the entire transaction. Thanks McBain and I look forward to future business with you:) See More
Angelina Bergen
· December 1, 2016
Lost a lens cap during the summer. Happened to go by McBains a few weeks ago while in the city and figured I would buy a replacement. However, I didn't know what size I needed. So I told the staff, wh...o seemed neither friendly nor helpful, that I needed a lens cap for a 50mm STM Canon prime lens. Don't know if that should be enough information for a guy who works at a place like McBains to go off of or not, but I got home and found out that he had sold me the wrong size. Very disappointed in my first experience with McBains! Glad I was only looking for a $10 item. See More
Lori Granquist Day
· June 1, 2015
I love going to the store on 107 Ave. It's like a kid going to a candy store. lol I live north of Edmonton, and the number of times I have phoned the store for help or to buy something have always ...resulted in fantastic service. I have bought all my lenses here as well as a few other items. Anyone you talk to here is knowledgeable and helpful. See More
John Book
· October 21, 2015
Everytime I go to buy lenses or bodies from McBain cameras, cash in hand, it either got transferred or is being held for another customer. I'll never ever spend another dime or recommend this place to... anyone. Thanks for the waste of time. See More
Richard Guyon
· September 1, 2016
review to follow when I feel like bothering to waste some time reviewing a company that doesn't have a clue how to take care of what used to be a customer that spent plenty in their store. Good thing... there is another franchise in this city that immediately showed more consideration in one day. See More
Eric Fong
· September 10, 2017
Always my go to camera store in Edmonton! Knowledgable friendly staff. Main location has awesome selections!
Posts

Check out the latest copy of Photo Life Magazine available at McBain Camera.

George Stastny, from our West Edmonton Mall location, has an image in the current April/May 2018 issue.

Has your work ever been featured in a photo magazine? Share your spread with us!

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Downtown #YEG is starting to feel fresh and new ICE District, Art Gallery of Alberta, and the soon to re-open Royal Alberta Museum.

Martin at McBain Camera Edmonton City Centre can help you create and share your memories!

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