Today we previewed the American Express bot for Messenger. This will be rolling out later this summer and will include the ability to receive real-time notifications about purchases, other important information like Card benefits and services related to those purchases, via an Amex bot for Messenger. For example, if a Platinum Card
® Member purchases an airline ticket to New York, just before their travels begin he or she would receive a purchase notification in Messenger and then may also receive helpful reminders about things like how to access airport lounges, get restaurant recommendations and more for the upcoming trip.
American Express expects to launch their pilot Amex bot for Messenger in the coming months for eligible U.S. Consumer and OPEN Card Members who opt-in to participate.
Many global brands are building bots for Messenger and we’re excited to see how these can make your life simpler, easier and more streamlined.