105 Reviews
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Becky Pérez de Malavé
· October 1, 2017
Best shoes! Awesome customer service, my mother and I were there when it opened in 1985 and were there yesterday for the last day before they closed this location! 💞
Candance D Pilgram-Simmons
· November 7, 2016
I truly enjoy reserching my customer experience opportunites with Nordstrom. It's my go to place outside of All That & MORE boutique. I would give them a 5 stars, however, I think as they get into the... texting option, they should not lose sight of the important of followup. Their associates should followup to ensure the customer products are shipped as requested. See More
D'Ondra Bradford Arnold
· October 10, 2014
Nordstroms westside pavilion has THE absolutely WORST customer service, EVER! The sales associate in the shoe department---Natalie, did not exercise active-listening-skills which resulted in my accoun...t being charged in error. Her response was cavalier and nonchalant. She preceded to tell me my account had not been charged because it had been voided. NOT!!!! I showed her where the charged had already been debited. This went on for over an hour. Meanwhile, Jose (also in the shoe dept) continuously smirked and rolled his eyes the entire time. My card got blocked as a result of Natalie's repeated charging and voiding; I ended up leaving without the #dansko #drmartens shoes that I came for thanks to my card being blocked. The store manager then calls today and asked if I still wanted said shoes. I asked of their world be a percentage deducted for all the hassle and inconvenience as well as gas wasted. Her reply: NO! Really?!? Wow! What awesome customer service you have, Nordstroms westside pavilion! Natalie and Jose will not be winning any customer service awards and #nordstroms has a big F in my book, now. #fail #service #nordstromwestside #westsidepavilion #dankso #badservice #natalie #jose
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Candie Caine
· September 17, 2015
I love Nordstrom.. However, the Grove location is my frequent stop! They have the best shoes. If you really want to enjoy the whole Nordstrom experience, go to the Topanga location!
VaShira Rhodes
· August 21, 2016
The worst customer service. Shop at the Grove or Del Amo. This location should close based on sheer bad customer service but glad they will be gone soon ����!!
Melody Urieli
December 29, 2013
Don't use the alteration service! They lost our jeans and in return we received the run around, a half-hearted apology and finally a refund...all while passing us from "manager" to "manager". What a w...aste of time! Won't be back here! See More
Cynthia Stevenson
· December 18, 2016
My experience there is always excellent! I love the young at valet parking. The shoe department is totally awesome. They are very tentative, professional and very kind.
Tony Hackett
· January 6, 2015
Just ate at the resturant!!!! Amazing!!!! The staff was great.
Elle Smith
· September 21, 2015
Shopping heaven!
Great shoe department, gorgeous purses.
Nordstrom has the best clothes.
Who doesn't love Nordstrom?
Marissa Buencamino
· March 5, 2016
Great Fragrance Sales Training Program during my time.
Nordstrom Fits America
Heidi in Handbags!
Brandy Pick of the Day in the Cafe!
Nordstrom Westside Pavilion received a new review — 5 star

#Backtoschool! All items in KidsWorld, Level 3

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Join us during the most anticipated sale of the year! New fashion arrivals at sale prices through August 7th. Prices go up on
August 8th. Our Beauty Bash is today too! Get expert makeovers, consultaions and tons of exclusive beauty savings. Gift with $125 purchase(while supplies last) #nordstrom #beauty #NSale

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Nordstrom Westside Pavilion updated their cover photo.
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Summer #Beauty June 17th and 18th

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4 more days of Triple Points! #mothersday #gifts & #fashion

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Just add the #Beach! We have all your sunny day essentials #swimwear

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Spring Scent Event, April 14 - 17 with GWPs. Bottle Engraver tomorrow 12 - 5pm. #beauty #nordstrom #gifts

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Happy April! Our new book is out. Great #fashion finds #aprilbook #nordstrom

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#Boo has hidden eggs in our Kidsworld on Lvl 3. Bring the kids in for a Easter Egg Hunt. When they find one they get a treat!
#spring #easter Today is the last day of Triple Pooints!

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#Munro Join us tomorrow for our Spring Trunk Show. Made in the USA with supportive footbeds for daylong comfort #shoes #triplepoints #easter

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