Dear GAME customers,

Here’s some important news about us. GAME Group plc (the parent company of GAME in the UK) is now in administration. We want you to know that the Administrators aim at this time is to continue trading while they seek to find a new owner for the business.

In the meantime, we’ve had to make some changes. We’ve summarised them below. Some of them are temporary, some are permanent.

We are pleased to announce the amendment to the Administrators policy in relation to reward points redemption against PRE-OWNED Stock. 

  1.Online Sales: We expect some disruption to our online services over the next few days while we make some changes. We apologise for the inconvenience this causes.

2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges, unless your item is faulty or not fit for purpose. Your statutory rights will not be affected and we will be able to deal with your refund/exchange accordingly.

3.Pre-Orders: No new pre-orders can be taken until further notice. No refunds can be given for any pre-order deposits which have been paid. We are reviewing this over the next week.

4.PREOWNED GAME Reward card: We are pleased to confirm that the use of GAME Reward Cards has now be reactivated by the Administrators. This means that points can be earned AND redeemed.  

5.NON PREOWNED GAME Reward card: We have still had to suspend the use of GAME Reward Cards for non-preowned products. This means that points can be earned but NOT  redeemed until further notice.  

6.Gift cards: We have also had to suspend GAME. The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this    causes.

7.GAMEWallet: the value stored in GAMEwallet accounts will be suspended until further notice following the appointment of administrators.

8.Pre-owned Software: You can still buy pre owned products at great prices in your local store or online. If you trade in a pre-owned software item then you will still be able to accrue reward points and   use your trade in to exchange for another item. You will not be able to trade in pre-owned software for cash. If this changes, we will let you know. We apologise for the inconvenience this causes.

9.Pre-owned Hardware: We have had to suspend trade in for pre-owned hardware at this time. If this changes, we will let you know. We apologise for the inconvenience this causes.

9.Click and Collect titles: We have had to suspend this service. We apologise for any inconvenience this causes.   

MJA Jervis and SD Maddison have been appointed as Joint Administrators of The GAME Group plc, Game Stores Group Limited, Gameplay (GB) Limited, Game (Stores) Limited, Games Station Limited, Game (Retail) Limited and Gamestation Limited on 26 March 2012 to manage their affairs, business and property as their agents and without personal liability. MJA Jervis and SD Maddison are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

If you have any questions please feel free to email us at: customerservices@game.co.uk