O'Neil's GlassContractor in Fort Wayne, Indiana
Amy Bolinger Allen
Thank you for replacing our 'vintage' Pella windows quickly after coming home last week to find two windows were broken. Great customer service and reasonable
A few weeks ago I took an arched storm door to O'neil's Glass. The store hours are the same as my work hours. They offer no evening hours or Saturday hours. This caused a huge inconvenie
nce as I had t...o use vacation time from work everytime I went to the store. They originally told me they would put my completed door on the side of the building the next business day so that I could pick it up without using vacation time. The next day I stopped to pick up my door and it was not there. There was an employee still there however and he checked on my door for me. He said the glue was not yet dry and it would definitely be outside for me to pick up the next day. I went back again the next day. There was no door AGAIN!!! No one called either day to tell me anything about my door. No one called to say it wasn't ready yet. The next day I took vacation time from work AGAIN and picked up my door. No one offered any apology or explanatio n as to why it was 3 days late and I wasn't notified before driving all the way out there. A few days passed before I had time to install the glass. When I did have time to install it. It didn't fit!!!!!!! The glass was cut wrong. It was to big. I had taken them in the screen for the door so they would have something to measure off of. There is absolutely no excuse for this! This is just poor workmanshi p and poor customer service all the way around. The next day I took more vacation time from work and drove all the way out there and took the screen and the glass back. I was very upset and offended when I was told that perhaps they should send out a man to do the job for me. I am a very capable woman. I have been changing out this door for 17 years. I know how the door works and I most definitely do not need a man to do it for me. The glass was cut to big.....pe riod. They insisted that maybe it was just a little different and they would send someone to install it. Again I left work early using my personal vacation time. No one ever showed up or called. Imagine that. No one ever calls or does what they say they will. I have both the glass and the screen at home now. I have the screen in the door right now because the glass does not fit. I have paid for something that isn't right. The company has no intentions of making it right. I assume it's because i'm a woman and I should have had a man do it for me.O'neil' s Glass is not the same company it used to be. O'neil's Glass is a joke. Customer service, profession alism, quality work, and pride is all non existent. I will never again waste anymore of my time or my vacation or my gas or my money on a company that can't even do the job. I am incredibly disappoint ed and I urge everyone to stay as far away from this place as possible.